Ratings based on 462 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Mar 2020
Blocked shower in first room, moved room.
Towels above toilet, knock them, all towels in toilet.
2 plug sockets in worst possible location.
Garbage WiFi in both rooms.
Mar 16 (working weeknight) woken 3 times to continuous running up/down the stairs until 4am, contacted reception twice, second time, receptionist thought it sensible to pretend to be mentally deranged to get me off the phone. On immediately visiting reception to check if calling emergency services to aid whoever answered the phone was necessary, and on asking receptionist if he'd answered the phone, he said yes and that he was busy dealing with a checkout.
Do not book here under, staff are either entirely under-trained or certifiable. A stay here will definitely intefere with the rest of your trip.
by A verified traveler
Posted 1 Mar 2020 on Hotels
It was very comfortable and I would stay again
Comment from Hotel Management
3 Mar 2020 by GM, Hotel Management
Dear Christina,
Thank you for taking the time out to give us feedback.
We are glad to know to had a comfortable stay and looking forward to welcoming you soon,
Kind Regards,
Guest Relations
by A verified traveler
Hotel.com. customer sevice sucks robed me
Posted 23 Feb 2020 on HotelsOn filter asked free parking hotel had none at all asked to change booking when found out you lot refused to do this hotel .com sucks
Comment from Hotel Management
3 Mar 2020 by GR, Hotel Management
Dear Guest,
Thank you for your feedback.
Parking is available in the nearby street however we do not have on-site parking facilities.
We hope to see soon.
Kind Regards,
Guest Relations
by A verified traveler
Served a purpose. Very basic.
Posted 24 Dec 2019 on HotelsFabulous for location but room very small and cramped. Bed was not comfortable.
Felt lime sleeping in cardboard boxes.would not be suitable for long stay.
Comment from Hotel Management
15 Jan 2020 by Noman, Hotel Management
Thanks for staying with us.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.
We appreciate your feedback!
by A verified traveler
Posted 10 Dec 2019 on Hotels
Comment from Hotel Management
15 Jan 2020 by Noman, Hotel Management
Thank you for your feedback,
we are pleased that you enjoyed your stay with us.
We are delighted to meet you again at our property :)
by A verified traveler
Posted 6 Dec 2019 on Hotels
The room I had this time was not as nice as usual. It was on the top floor and i couldn't see out of the window without standing on a chair. Also I couldn't plug my phone in by my bed. Neither of these things will stop me going back though
Comment from Hotel Management
7 Dec 2019 by RI, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Convenient no frills accomodation
Posted 2 Dec 2019 on HotelsChiswick Rooms is less than 5 minutes from the Stamford Brook station so it's very convenient to the District Line and to Heathrow on the Piccadilly Line via Aston Cross. The room I used was clean and quiet even though facing a busy street. I found the front desk staff to be friendly. My room was very small so it took some care to find a location for my luggage without stumbling against it. Some reviewers have commented negatively about the mattress but I found it quite comfortable.
Comment from Hotel Management
7 Dec 2019 by RR, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 18 Oct 2019
Friendly and efficient desk staff.
Good location for Tube.
Very basic (think Ibis).
Expensive for what it is.
No breakfast facilities.
Comment from Hotel Management
18 Oct 2019 by MN, Hotel Management
Thanks for staying with us. We're sorry you were unhappy - we'll work hard to fix the issue you experienced.
We appreciate your feedback!
by A verified traveler
Posted 1 Oct 2019
Excellent value and location.
Stairway carpeting needs updating. Old, stained and smelly.
Needs simple amenities like an ice machine and corkscrew/bottle opener.
Comment from Hotel Management
8 Oct 2019 by SI, Hotel Management
Thank you for your reservation and for staying with us. We appreciate your feedback!
by A verified traveler
Posted 30 Sep 2019
Excellent hotel, very clean and modern, near Stamford Brook tube station and many buses. I stayed in a compact double room for two weeks and it was just perfect for my needs. Near lovely coffee shops and restaurants and Ravenscourt Park. Staff very friendly and helpful, always ready to help. I definitely recommend it and would stay there again.
Comment from Hotel Management
30 Sep 2019 by MN, Hotel Management
Thank you for your feedback, we are pleased that you enjoyed your stay with us.
We are delighted to meet you again at our property :)
