Ratings based on 923 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nassau
Posted 10 Nov 2024
It was my second stay here and I’ll do it again!
Comment from Hotel Management
11 Nov 2024 by Kate Fletcher General Manager, Hotel Management
Dear Kristy,Thank you so much for taking a time to provide 5 out of 5 feedback further to your stay at Cheval Three Quays. I am thrilled to read you had a wonderful second stay and appreciate the top score you awarded us.It is exciting to read that you are already planning your next visit. I look forward to welcoming you back to Cheval Three Quays in near future.Warm regards,Kate FletcherGeneral Manager
by A verified traveler
Posted 8 Sep 2024
Not 5 star but a convenient place to stay
Comment from Hotel Management
9 Sep 2024 by Kate Fletcher General Manager , Hotel Management
Dear christopher,Thank you so much for taking a time to provide 4 out of 5 feedback further to your stay at Cheval Three Quays.I am delighted to read you had enjoyable stay and appreciate the score you awarded us. It is good to know that location was convenient for your plans.Nevertheless, I was dismayed to read that your experience was not 5 star. Please could you provide me more information on what did not represent the high standards we usually pride ourselves on?I hope to have an opportunity to welcome you back to Cheval Three Quays.Kind regards,Kate FletcherGeneral Manager
by A verified traveler
Posted 26 Aug 2024
Staff were extremely helpful the first day when we arrived early
Comment from Hotel Management
27 Aug 2024 by Kate Fletcher General Manager, Hotel Management
Dear Joseph,Thank you so much for taking a moment to provide 5 out of 5 feedback further to your stay at Cheval Three Quays. I am thrilled to read you had wonderful stay and appreciate the top score you awarded us. Thank you so much for your kind words about our fantastic Front Office team. It is heartening to read that you were well looked after. I will certainly pass your positive feedback to the team. I look forward to welcoming you back to Cheval Three Quays.Warm regards,Kate FletcherGeneral Manager
by A verified traveler
Posted 26 Aug 2024
This is our 3rd stay at Cheval Three Quays! It is an ideal situation for a family - a clean & large apartment-style suite with lots of attention to detail. Yes, the hotel is right next to the Tower which is a very touristy area, but it is very quiet in general and especially at night. Lots of great restaurants are just a short and pleasant walk away (the city center and across the Thames, for instance). A tube station is also a few minutes' walk and there are many bus stops nearby. If the price were a bit lower, it would be perfect, but so far they are the best!
Comment from Hotel Management
27 Aug 2024 by Kate Fletcher General Manager, Hotel Management
Dear Nozomi,Thank you so much for taking a moment to provide 5 out of 5 feedback further to your stay at Cheval Three Quays.I am excited to read you enjoyed your 3rd stay and appreciate the top score you awarded us. It is good to know that location was convenient for your plans and apartment was to your liking. Thank you so much for your loyalty and I look forward to welcoming you back to Cheval Three Quays in near future.Warm regards,Kate FletcherGeneral Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Kate Fletcher General Manager, Hotel Management
Dear Khaled,Thank you so much for taking a moment to provide 10 out of 10 feedback further to your stay at Cheval Three Quays.I am pleased to read you had enjoyable stay and appreciate the top score you awarded us. Warm regards,Kate FletcherGeneral Manager
by A verified traveler
Posted 31 Jul 2024
Best location, spacious room with great views and highly comfortable stay for family
Comment from Hotel Management
1 Aug 2024 by Kate Fletcher General Manager, Hotel Management
Dear Sameer,Thank you so much for taking a moment to provide 5/5 feedback.I am delighted to read you had wonderful stay and enjoyed your apartment with great views. It is good to know that you felt comfortable and location was convenient for you.I appreciate the top score you awarded us and look forward to welcoming you back to Cheval Three Quays.Warm regards,Kate FletcherGeneral Manager
by A verified traveler
Posted 30 Jul 2024
Comfortable room with great view. Easily accessible to Tower of London and the Tower Bridge. Very helpful staff.
Comment from Hotel Management
2 Aug 2024 by Kate Fletcher General Manager, Hotel Management
Dear Yao,Thank you so much for taking a moment to provide 5/5 feedback further to your stay at Cheval Three Quays. I am delighted to read you had wonderful stay and appreciate the top score you awarded us. It is lovely to read you felt comfortable and enjoyed great view in your apartment. It is good to know that you were well looked after by our fantastic team.Once again, thank you so much for positive feedback and I look forward to welcoming you back to Cheval Three Quays.Best wishes,Kate FletcherGeneral Manager
by A verified traveler
Posted 27 Jul 2024
We're a family of 4 with two teenagers and stayed in a 2-bedrom Superior Apartment at Cheval Three Quays.
For the price we paid, it was a little disappointing. Decor is a little dated and it lacked a bit of the finesse you expect from a 5-star property.
That said, it was clean, spacious and the beds/pillows were comfortable. Being right next to the 1,000-year old Tower of London was pretty special.
Location was okay - close to restaurants including St Katherine docks and a walk across London Bridge to Burrough Markets, but there's one road in and out so it takes ages to get anywhere by car.
The area is safe and the building is secure. We probably wouldn't stay here again unless we got a super deal.
Comment from Hotel Management
30 Jul 2024 by Kate Fletcher General Manager, Hotel Management
Dear Tony,Thank you so much for taking a moment to provide 4 out of 5 feedback further to your stay at Cheval Three Quays.I am delighted to read the overall stay was still enjoyable and appreciate the score you awarded us. It is good to know that beds/pillows were comfortable and location was convenient for you.Nevertheless, I was dismayed to read that you felt disappointed. I am sincerely sorry that you did not like the design of the apartment and it felt a little dated. Please be assured, I noted your comment with the view for future improvements.Once again, thank you for detailed feedback and I hope to welcome you back to Cheval Three Quays.Warm regards,Kate FletcherGeneral Manager
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Kate Fletcher General Manager, Hotel Management
Dear Anonymous,Thank you so much for taking a moment to provide 10 out of 10 feedback further to your stay at Cheval Three Quays.I am delighted to read you had wonderful stay and appreciate the top score you awarded us.I look forward to welcoming you back to Cheval Three Quays.Kind regards,Kate FletcherGeneral Manager
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
12 Aug 2024 by Kate Fletcher General Manager, Hotel Management
Dear Cheryl,Thank you so much for taking a moment to provide 5/5 feedback further to your stay at Cheval Three Quays.I am delighted to read you had pleasant stay and appreciate the score you awarded us.I look forward to welcoming you back to Cheval Three Quays.Best wishes,Kate FletcherGeneral Manager
