Ratings based on 81 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 23 Sep 2024
A great property and a credit to the Cheval brand.
Comment from Hotel Management
29 Sep 2024 by Your stay at Cheval Phoenix House, Hotel Management
Dear Emma, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards,Ben PiresGeneral Manager
by A verified traveler
Posted 17 Feb 2023 on Hotels
Comment from Hotel Management
18 Feb 2023 by Cheval Knightsbridge, Hotel Management
Dear Jade Sau Yung, Thank you for taking the time to give us a quick review. We are very happy to have you as guest and very much look forward to your next visits. Kind regards,Ben Pires
by A verified traveler from Seattle
Posted 25 Oct 2022
by A verified traveler
Posted 21 Sep 2022
this was a place I used to stay whenever I came to London; haven’t been back in over two years; wasn’t sure what to expect; Service is still excellent and the property still being maintained very well.
Comment from Hotel Management
22 Sep 2022 by Ben Pires, General Manager, Hotel Management
Dear Kweku, Thank you for staying with us again at Cheval Phoenix House. I am delighted to hear that you enjoyed your time here and look forward to welcoming you again in the near future. Kind Regards, Ben PiresGeneral Manager
by A verified traveler
Posted 30 Aug 2022 on Hotels
Comment from Hotel Management
22 Sep 2022 by Ben Pires, Hotel Management
Dear Guest, Thank you for rating us on your recent stay. We are delighted to see a 10/10, this means we have exceeded your expectations on this occasion. We hope to have the pleasure of welcoming you back soon. Kind regards, Ben Pires - General Manager
by A verified traveler
Posted 25 Jun 2022 on Hotels
Comment from Hotel Management
26 Jun 2022 by Ioana Morariu, Hotel Management
Thank you very much for staying with us and for sharing your feedback.
We hope to see you again soon.
Kind regards,
Ioana
by A verified traveler
Excellent value
Posted 9 Feb 2022 on HotelsVery good overall for location and excellent value
Comment from Hotel Management
9 Feb 2022 by Cheval Phoenix House, Hotel Management
Dear Guest,
Thank you very much for choosing Cheval Phoenix House and for taking the time to share your feedback. We are so glad to hear that you enjoyed your experience with us.
We look forward to welcoming you back to Cheval Phoenix House in the future.
Kind regards,
Cheval Phoenix House
by A verified traveler
Nice apartment, uncomfortable sleep
Posted 7 Dec 2021 on HotelsAmazing location in a fancy part of London, surrounded by high end designer shops on Sloane St. The apartment was very large and spacious with your own kitchen, living space, bathroom, additional toilet room.
The downside was an uncomfortable sleep due to the bed. After booking the room with a ‘large double bed’ I did not expect to be sleeping on two twin beds pushed together. This made for an very disturbed sleep as there were two single mattresses pushed together creating an unconventional divide through the middle of the bed. I woke up with neck and back pain.
Comment from Hotel Management
11 Dec 2021 by General Manager, Hotel Management
Dear Guest
Thank you for taking the time to review us
We are always eager to obtain feedback on our services, so we hope to see you again soon in order to uphold and improve the services we provide for you.
Kind regards,
Ben Pires
by A verified traveler
Posted 4 Oct 2021 on Hotels
Comment from Hotel Management
14 Dec 2021 by Ben Pires, Hotel Management
Dear Sonya,
Thank you for choosing to stay with us at Cheval Phoenix House. We are happy to see that you have rated your stay 10 of 10 and have enjoyed every aspect of your stay with us.
We hope to welcome you back soon.
Kind regards,
Ben Pires
