Ratings based on 77 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
The young staff at the desk were very polite, professional, and engaging. The flat was clean and offered all one would need for quick prep of food. The location is very good, especially if you enjoy the many museum in the area. It was a perfect location for us! The location of our particular flat was in a small side col-de-sac off of Brompton street. Not much of a view from the terrace, but the quiet it provides for sleeping is priceless!!! I recommend it!
My only complaint was upon check-out. The front desk called ten minutes prior to check out to confirm our check out and to inform us repairmen would need access soon. Before we could vacate the property, they were at the door and and walked right in. How rude!! Would another 10 minutes to make sure we had vacated the space really have made a difference to the work schedule? If so, then the flat would have never been ready for the next 3 pm check in and the rush placed on us was unnecessary!!
Comment from Hotel Management
30 Sep 2024 by Ben Pires, Hotel Management
Dear Toni,Thank you for taking the time to share your experience with us. We’re delighted to hear that you found our team polite, professional, and engaging. We appreciate the cleanliness of your flat and its convenient location near the museums. It’s wonderful to know that the quiet atmosphere of your apartment contributed positively to your stay.However, we sincerely apologise for the inconvenience you experienced during your check-out. We understand how important it is to have a smooth departure, and we appreciate your feedback regarding the timing of our engineer's arrival. Your comments will help us improve our communication and scheduling processes to ensure that future guests enjoy their experience at Cheval Knightsbridge.Thank you for your recommendation, and we hope to welcome you back for another stay in the future!Kind regards,Ben Pires
by A verified traveler from DAMMAM
Posted 29 Aug 2024
Great for family
Comment from Hotel Management
1 Sep 2024 by Ben Pires, Hotel Management
Dear Mr SulaimanThank you for staying with us at Cheval Knightsbridge and for taking the time to complete our survey following your recent stay with us.I am delighted to hear that you enjoyed your time here and would like to take the opportunity to thank you for the 5/5 feedback review.We are looking forward to welcoming you again in the near future.Kindest Regards, Ben PiresGeneral Manager
by A verified traveler from Glasgow
Posted 22 Aug 2024
Excellent location and our 2 room accommodation was 5 star .
Comment from Hotel Management
25 Aug 2024 by Ben Pires, Hotel Management
Dear William, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards,Ben PiresGeneral Manager
by A verified traveler
Posted 18 Aug 2024
Loved that it was so close to Hyde Park do we could walk around with the kids
Comment from Hotel Management
20 Aug 2024 by Tasal, Hotel Management
Dear Mrs. Nadia,Thank you for staying with us at Cheval Knightsbridge and for taking the time to complete our survey following your recent stay with us.I am delighted to hear that you enjoyed your time here and would like to take the opportunity to thank you for the 5/5 feedback review.We are looking forward to welcoming you again in the near future.Kindest Regards, Ben PiresGeneral Manager
by A verified traveler
Posted 14 Jun 2024
Would definitely stay again!
Comment from Hotel Management
18 Jun 2024 by Your stay at Cheval Knightsbridge, Hotel Management
Dear Kathryn, Thank you for taking the time to provide feedback from your stay and I am delighted to see you had such a memorable experience with us. I do hope we have the opportunity to welcome you back in the future. Warm regards, Ben PiresGeneral Manager
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
20 Aug 2024 by Tasal, Hotel Management
Dear Mr. Ryan,Thank you for staying with us at Cheval Knightsbridge and for taking the time to complete our survey following your recent stay with us.I am delighted to hear that you enjoyed your time here and would like to take the opportunity to thank you for the 5/5 feedback review.We are looking forward to welcoming you again in the near future.Kindest Regards, Ben PiresGeneral Manager
by A verified traveler
Posted 15 May 2024 on Hotels
Comment from Hotel Management
15 May 2024 by Ben Pires, Hotel Management
Dear Mr WasimThank you very much for choosing to stay with us, we were delighted to have you at Cheval Knightsbridge. Thank you also for this lovely review, we are very happy to see that your stay has ticked all the boxes, and you had a great experience. We hope to be welcoming you back on a future visit in London, and until then, all the very best from the team here. Kind regards, Ben Pires
by A verified traveler
Posted 12 May 2024
Fabulous property, customer service was wonderful. Excellent location. Would return here.
Comment from Hotel Management
12 May 2024 by Ben Pires, Hotel Management
Dear Lisa Le, Thank you very much for your lovely feedback and excellent rating scores. We are delighted to hear that you had an amazing stay, and we hope to see you again in the near future.Kind regards,Ben PiresGeneral Manager
by A verified traveler
Posted 29 Apr 2024
It is a nice and clean apartment, with a well-equipped kitchen. We stayed with kids and overall are happy with the place.
Comment from Hotel Management
30 Apr 2024 by Ben Pires, Hotel Management
Dear Mikhail,Thank you very much for your lovely feedback and excellent rating scores. We are delighted to hear that you had an amazing stay, and we hope to see you again in the near future.Kind regards,
by A verified traveler
Posted 1 Apr 2024
Very friendly reception. Townhouse was extremely accommodating, kitchen stocked for ease. Lovely breakfast nook w great people watching. Comfortable beds and lovely bath.
Comment from Hotel Management
1 Apr 2024 by Ben Pires, Hotel Management
Dear Kelly,Thank you for your wonderful review! We are thrilled to hear that you enjoyed our friendly Reception and found our Townhouse accommodating. We hope to welcome you back again soon!Kind regards,Ben PiresGeneral Manager
