Ratings based on 2,164 Verified Reviews
3.5 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
8 day stay on a carryon enabled by wash facilities
Comment from Hotel Management
11 Nov 2024 by Nadia E.B- Guest Experience Manager, Hotel Management
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,
by A verified traveler
Posted 8 Nov 2024
The property is old and very noisy on the street side. There is bad mould in the bathroom and the floor next to bath in the bedroom has sunken away from dampness.
However it was clean and kitchen and washing machine worked well. Staff isn’t particularly helpful or friendly.
Great location to see London from. Bicycle hire right outside.
Comment from Hotel Management
8 Nov 2024 by Nadia E.B- Guest Experience Manager, Hotel Management
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,
by A verified traveler
Posted 6 Nov 2024
Disgusting condition of unit, mould and putrid condition of bathroom and walls and floors
Comment from Hotel Management
6 Nov 2024 by Nadia E.B- Guest Experience Manager, Hotel Management
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,
by A verified traveler
Posted 1 Nov 2024
Enjoyed my stay very much. Second visit. Hope to see you next year!
Comment from Hotel Management
1 Nov 2024 by Nadia E.B- Guest Experience Manager, Hotel Management
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,
by A verified traveler
Posted 19 Oct 2024
4 stars
Comment from Hotel Management
21 Oct 2024 by Nadia E.B- Guest Experience Manager, Hotel Management
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,
by A verified traveler
Posted 17 Oct 2024
Location, most staff and general vibe
Comment from Hotel Management
17 Oct 2024 by Nadia E.B- Guest Experience Manager, Hotel Management
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,
by A verified traveler
Posted 13 Oct 2024
Clean, useful kitchen & laundry, as expected. Hard bed, awkwardly small room. Would stay here again if I needed to be in Chelsea.
Comment from Hotel Management
15 Oct 2024 by Nadia E.B- Guest Experience Manager, Hotel Management
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,
by A verified traveler
Posted 10 Oct 2024
When we arrived there was no heating (14 degree day in Oct). Staff were wonderful and found a heater before the heating was finally turned on the following day. We were on the first floor, which was just as well as there was only 1 lift that seemed to be on perpetually on level nine. Anyone on levels 2 to 8 had my sympathy as I took the stairs. Oddly there was only 1 key for 2 people in a 2 bedroom apartment so we had to keep that in mind when we went out separately. The rooms were clean but needed a refresh, there was a leak from the upstairs bathroom that was evident on the wall of one of the bedrooms. The furishing wes comfortable if a little oversized for the room sizes. The front desk staff were amazing, very helpful and responsive.
Comment from Hotel Management
10 Oct 2024 by Nadia E.B- Guest Experience Manager, Hotel Management
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,
by A verified traveler
Posted 10 Oct 2024
The room was clean.
Comment from Hotel Management
10 Oct 2024 by Nadia E.B- Guest Experience Manager, Hotel Management
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,
by A verified traveler
Posted 9 Oct 2024
The apartment was in need of renovation. There were two main problems in addition to broken wooden floorboards, the heating did not work and the bathtub had no safety mat or any thing to hold on to. When I asked about the heating the person behind the desk at reception was quite rude.
Comment from Hotel Management
10 Oct 2024 by Nadia E.B- Guest Experience Manager, Hotel Management
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,
