Ratings based on 47 Verified Reviews
4.5 Room cleanliness
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great option if location suits you
Posted 1 Sep 2024 on HotelsSpacious, clean, and updated apartment close to the storage unit I use. Def use again. There was a lot of comings and goings in the hall in the night but when I closed the bedroom door it eliminated a lot of the noise. Note that the 3pm checkin means your door code won't work until 3pm. That part confused me. Photos of apartments aren't necessarily representative. There's a lot of admin to get IN and OUT ... if location suits you then it's a great option overall.
Comment from Hotel Management
4 Sep 2024 by Charles Hope Care Team, Hotel Management
Thank you for your detailed feedback, Lisa. We appreciate your comments and will take them into consideration to enhance our guests' experience. We are glad you found your apartment spacious, clean, and close to your storage unit. The 3 pm check-in policy is to ensure a smooth transition for all guests. We aim to improve our admin processes for a seamless stay at Brentford. Charles Hope Care Team.
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Charles Hope Care Team, Hotel Management
Thank you so much for your 10/10 review! We are thrilled to hear you enjoyed your stay with us and hope to welcome you back again soon.
by A verified traveler
Always great & consistent.
Posted 19 Jul 2024 on HotelsI always find these apartments a great location for my work & with parking available even better.
I arrived to a warm apartment but with a fan in the room & turned on, which was appreciated.
The electric charging in the car park was not working so I was unable to charge my vehicle, I had this issue last time & noticed that no one else was charging.
A suggestion of improvement would be to include which building you are in by talking about the car park, if you arrive by car it isn’t always obvious if you need to be entering from the top or bottom of the car park. I have experienced guests wandering aimlessly in the past for this reason. I still struggle to be clear (after circa 10 visits) to be clear on this point
Comment from Hotel Management
22 Jul 2024 by Charles Hope Care Team, Hotel Management
Thank you for your kind review! We are happy you enjoyed your stay and will certainly look at the constructive points you have raised. We hope to welcome you back again!
by A verified traveler
Posted 14 Jul 2024
Nice and clean room
Comment from Hotel Management
22 Jul 2024 by Charles Hope Care Team, Hotel Management
Thank you for your kind review! We are happy you enjoyed your stay and hope to welcome you back again!
by A verified traveler
Clean and spacious but there were problems
Posted 18 Jun 2024 on HotelsClean, spacious and safe appartement. Could have been really good but had not sufficiently checked before our stay. The hairdryer was missing and the TV did not work (remote possibly needing new batteries). We had a reply after communicating this ( also a broken drawer ):" Thank you for reaching out (! !). You will not be held responsible" but no one brought hzirdryer or batteries for the next day ( 2 night stay). The oven and microwave took some time to work out - and we switched off the 'air connditioning ' in the bedrooms in sheer frustration as even following the indtructions in a downloaded manual didnt work.
Everything thing looked lovely but not at all practical.
Comment from Hotel Management
4 Jul 2024 by Charles Hope Care Team, Hotel Management
Hi Lesley,Thank you for your feedback and time to provide us with this. The apartments in Brentford unfortunately do not have aircon - and we are sorry to hear this was not understood.We will certainly look into all of the information you have provided to improve our services.
by A verified traveler
Posted 28 Apr 2024 on Hotels
There were different strands of hairs on the bed so beddings probably weren’t changed
There were no pods for the coffee machine and the kettle wasn’t working so a bad start to the morning as had to be at work at 8am
Comment from Hotel Management
29 Apr 2024 by Charles Hope Care Team, Hotel Management
Thank you so much Emmadoris for taking the time to leave us feedback! We are sorry to hear your apartment was not up to our usual standard and will use this opportunity to work with the housekeeping team to ensure we deliver next time!
by A verified traveler from Artesia
Posted 25 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Charles Hope Care Team, Hotel Management
Thank you for sharing your experience at Brentford, Jeffrey, Artesia! We're delighted that you enjoyed your stay. We appreciate your feedback and strive to continually improve our services. If you have any further suggestions, please don't hesitate to let us know. Thank you for choosing us as your accommodation provider. Charles Hope Care Team.
by A verified traveler
Customer Service
Posted 25 Apr 2024 on HotelsCustomer service team are excellent - second to none!
Comment from Hotel Management
26 Apr 2024 by Charles Hope Care Team, Hotel Management
Thank you for choosing Brentford for your stay, Nikos. We are delighted to hear that you enjoyed your time in our beautiful apartment. We strive to provide a comfortable and enjoyable experience for all our guests. We appreciate your kind words and hope to welcome you back soon.
by A verified traveler
Posted 20 Apr 2024
Clean and comfortable.
Comment from Hotel Management
22 Apr 2024 by Charles Hope Care Team, Hotel Management
Thank you for choosing Brentford for your stay, Laurence. We are thrilled to hear that you found our property clean and comfortable. Our team works hard to maintain high standards for our guests. We appreciate your kind words and look forward to welcoming you back again soon. Charles Hope Care Team
by A verified traveler
Disaster.
Posted 18 Apr 2024 on HotelsDisastrous booking and check in procedure.
After you book the apartment then the problem rally begins. You will have to fill in all kind of information including screenshot of ALL the passports of your family.
Then to check in with all this complications the procedure might take you hours.
There is nobody in the receptions and to find your apartment is nearly impossible. I had apartment 11 and to get there I had to take a lift to the cellar, then enter the car park, then exit via some slope and then go up spiral chairs. I am astonished that the good employee of the company was able to guide me into my apartment.
The positive thing is that their phone help is good, the operators try all they can and are very helpful but somehow the management and the procedure is way too complicated. The one who is designing the procedure of checking in seems not to know what "user friendly" means.
In addition to all my problems above electricity went out in my apartment and the day we left there was no hot water.
Get another management is my advice.
Comment from Hotel Management
19 Apr 2024 by Charles Hope Care Team, Hotel Management
We sincerely apologize for the inconveniences you experienced during your stay at Brentford. We have addressed the issues with the electric tripping and the confusion with the apartment allocation to ensure it does not happen again. Your feedback is valuable, and we appreciate your patience. Thank you. Charles Hope Care Team.
