Ratings based on 170 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
Great location convenient to St Pancras Train station and other things to see nice restaurants and pubs nearby. Very helpful staff. It is snug but worked perfect for a couple. Will be staying again soon.
by A verified traveler
Posted 26 Sep 2024
Great location for the train station. Very small rooms.
by A verified traveler
Posted 13 Sep 2024
Great place to stay in London, especially for a quick trip and you’re travelling light. Close to Kings Cross and St Pancras, and quick access to many places to eat. Staff were helpful and checkin/checkout was easy. Room and building were clean. Only drawback is the school close by which generates a decent amount of noise but it’s usually for a short while. Glad to have stayed here and will definitely return next time we’re passing through London!
Comment from Hotel Management
22 Sep 2024 by Manuel, Hotel Management
Thanks for your review. We look forward to welcoming you again in the near future.
by A verified traveler
Posted 4 Sep 2024
Bedding has a musty smell, perhaps from not drying properly after washing. Realised too late - has ruined my 1 night stay & added to cramped bathroom with 2 steps & old fittings, makes me doubt 'very good' rating.
Comment from Hotel Management
9 Sep 2024 by Central Hotel London, Hotel Management
Thanks for you feedback.
by A verified traveler
Posted 20 Aug 2024
They provided a room with a broken toilet, which they were unable to properly fix. Very concerning, as it is the major function - and the room was more expensive than another hotel with identical room dimensions.
Instead of honestly acknowledging the issue and providing amends or a choice of solutions, they told me that the button simply needed to be pressed harder. However, upon arriving and inspecting myself - it seems they didn’t properly fix it. Instead, the toilet ended up nosily gurgling the entire rest of the day.
Had they been more proactive with customer service, transparent and taken the concern seriously - this would’ve been a normal and happy stay.
Comment from Hotel Management
27 Aug 2024 by Central Hotel London, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 4 Aug 2024
Great location to public transportation. And local coffee shops and restaurant. If you know you will be out all day and just need a place to lay sleep, shower and toilet. It is the place for you.
Comment from Hotel Management
15 Aug 2024 by Manuel, Hotel Management
Thanks for your kind review. We look forward to welcoming you again, in the near future.
by A verified traveler
Posted 12 Jul 2024
Very small space. Bathroom like an airplane lavatory
Comment from Hotel Management
15 Jul 2024 by Will, Hotel Management
Thank you regards
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Central Hotel London, Hotel Management
Thank you very much.We appreciate it.
by A verified traveler
Posted 9 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Central Hotel London, Hotel Management
Thank you very much.We appreciate it.
by A verified traveler
Convenient location
Posted 26 Jun 2024 on HotelsStaff was very helpful instructing us where the Hop On Hop Off bus was located as well as how to get to Heathrow Airport via the underground station. Very friendly staff. Room was changed from upper level to ground floor after seeing our luggage, a kind gesture since no lift.
Comment from Hotel Management
26 Jun 2024 by Manuel, Hotel Management
Thanks for your kind review. We look forward to welcoming you again in the near future.
