Ratings based on 362 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Had everything we needed and very conveniently close to transport.
Comment from Hotel Management
28 Dec 2024 by Mark Poppleton, Hotel Management
A pleasure hosting you, a very happy New Year to you.
by A verified traveler
Posted 1 Dec 2024
Our second time here. Great location - close to tube and city and great facilities in the unit.
Comment from Hotel Management
2 Dec 2024 by Mark Poppleton, Hotel Management
A pleasure to have you stay again :)
by A verified traveler
Posted 5 Sep 2024 on Hotels
We had to be moved to to mold in the apartment. We had the first night. The second apartment was on the second floor while they were working in the hallway and lower apartment. It was better, but not anywhere near what was expected. Still very musty smelling And I am assuming the mold was removed prior to our arrival.
Comment from Hotel Management
7 Sep 2024 by Mark Poppleton, Hotel Management
We assisted you greatly, as you point out works was being carried out in the hallway, showing how much time and effort we put into our apartments, your low score is unjustified and I hope it satisfies you to hurt our efforts in business. Our bathrooms have ventilation but no windows, we clean where required and gave you great customer service.
by A verified traveler from Cannington
Posted 29 Aug 2024
We had a great stay at Castletown House Apartments. The owner is friendly and accommodating, he assisted us with our luggage, explained how to use the equipment and was available throughout our stay. It’s an excellent location too, close to the tube, shops, eating and drinking places and tourist attractions. We’d gladly stay again. Many thanks.
Comment from Hotel Management
7 Sep 2024 by Mark Poppleton, Hotel Management
It was a pleasure to make your stay such a pleasant one, and I am glad I was available to assist, and I am happy to :) For any future guests be sure to take my number so we can stay in touch.
by A verified traveler
Posted 29 Aug 2024
It was alright
Comment from Hotel Management
7 Sep 2024 by Mark Poppleton, Hotel Management
Thank you and see you again on your next visit.
by A verified traveler
Posted 28 Aug 2024 on Hotels
The place gave a thorough immersion to living in London ‘burbs. Mark and his family were super accommodating and provided personalized service at the check in. There was a booking conflict which was resolved very quickly and favorably to us. Our vacation was exactly as we expected.
Comment from Hotel Management
7 Sep 2024 by Mark Poppleton, Hotel Management
Thank you so much for your patience and understanding, but of course I am glad it worked out favourably for you, this is something that we like to ensure for our guests in situations like this.
by A verified traveler
Cozy apartment
Posted 21 Aug 2024 on HotelsClean and comfortable, great location with access to the tube and restaurants. Very customer oriented management. Thank you Mark!
Comment from Hotel Management
7 Sep 2024 by Mark Poppleton, Hotel Management
Thank you for your stay and review, it was our pleasure to meet you and I hope to meet again.
by A verified traveler
Our family trip to london
Posted 18 Aug 2024 on HotelsThe apartment is very convenient in terms of travel since it is situated very close to the underground and bus stop. There were shops around the block to buy things such as water and food. Mark is also accomodating and allowed us to check in early. Overall a convenient location for our return trip to London.
Comment from Hotel Management
7 Sep 2024 by Mark Poppleton, Hotel Management
Thank you for your stay with us. I am glad I was able to check you in early, we do so only when we can. If anyone requires confirmed early check in we can do so for a fee. I hope to see you again!
by A verified traveler
Posted 13 Aug 2024
Mark, manager/coordinator was very helpful and kind to us during our stay there. Also, on the day of our departure he looked after our bags outside the apartment until we picked them in the afternoon. Moreover, he helped us for booking a UBER and loading our bags into the car.
I've experienced a true customer satisfaction at this place.
Comment from Hotel Management
17 Aug 2024 by Mark Poppleton, Hotel Management
A pleasure Sunil we hope you stay again and all the best to you all :)
by A verified traveler
Posted 12 Aug 2024
Traveled during summer month and without air apartment got warm. I would stay again but not during the summer months. The manager was always there to offer assistance.
Comment from Hotel Management
17 Aug 2024 by Mark Poppleton, Hotel Management
It was a pleasure meeting you - there are ways we can assist or show you how to stay cooler in the apartments, the windows were not opened in both rooms and this would of made an impact. I am glad you would stay again and look forward to welcoming you back!
