Ratings based on 128 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Top tier service, cleanliness impeccable. I would definitely stay here again and again
by A verified traveler
Posted 8 Oct 2024
Just a wonderful hotel, service and location. Will be returning!
by A verified traveler
Posted 14 Sep 2024
Hotel staffs are warm, kind and helpful. Hotel’s interior decorations are classy, pleasant and we are are very happy with the stay.
by A verified traveler
Splendid
Posted 8 Aug 2024 on HotelsIncredible place. One of the most luxurious hotels we’ve stayed in. Service was above and beyond - will definitely be returning.
by A verified traveler
Posted 30 Jul 2024
The hotel itself is very nice. The hotel staff were a little stand offish because we were not dressed up. We've been wanting to stay at one of these hotels for years. Not sure if it lived up to the hype.
Comment from Hotel Management
1 Aug 2024 by Kostas Sfaltos, Managing Director, Hotel Management
Dear JoshThank you for sharing your thoughts following your recent visit. Whilst I am pleased that you enjoyed aspects your stay, I am extremely surprised and sorry to hear your thoughts on our team. We strive to deliver a service that is warm, informal and yet highly professional and I have never received a comment of this sort before. Please accept my sincere apologies for how you were left feeling and should you ever consider a future visit, I am certain that your lost faith would be restored.Thank you again for writing.With kind regardsKostas SfaltosManaging DirectorBulgari Hotel London
by A verified traveler
Posted 23 Jul 2024 on Hotels
by A verified traveler
Posted 21 Jul 2024 on Hotels
by A verified traveler from Bedford
Posted 13 Jul 2024
Superb hotel. Have stayed at many of the top hotels in London and this is up there with them. Only one gripe, tried to get into the cigar lounge and told it was full when there were multiple seats. Guy running the cigar lounge had a serious attitude problem and when he realised we were residents tried to back track and get us back in.
Too late, went to bed angry. Customer service training required.
Comment from Hotel Management
16 Jul 2024 by Kostas Sfaltos, Managing Director, Hotel Management
Dear ScottIt was our pleasure to welcome you for your recent stay and thank you for sharing your thoughts.May I extend my sincere apologies for your disappointing experience in our cigar lounge. It is rare that we receive this sort of negative feedback and I want you to know that your comments have been taken seriously and have been addressed. We pride ourselves on our high level of service and I very much regret that we let you down on this occasion.I am pleased that you enjoyed the other aspects of your stay and I do hope that you will consider returning. In the meantime, my apologies again for our shortfalls on this occasion.With warm regardsKostas SfaltosManaging DirectorBulgari Hotel London
by A verified traveler from New York
Posted 5 Jun 2024 on Travelocity
by A verified traveler
Posted 25 May 2024 on Hotels
