Ratings based on 260 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
My friend and I absolutely loved our stay at this hostel! We are two female travellers and were in a 6-bed mixed dorm, which didn't go so well the very first night we were there. We got pretty unlucky with one of our bunkmates who was causing problems with another person in the room in the middle of the night and started getting very verbally aggressive, screaming and swearing nonstop at this person. As two females, in a room with all men while this was happening, we were extremely scared and were trying to stay quiet the whole night. We were ready to ask for a refund and just check out at this point, so we went to reception the next morning to ask if we could do this. Since we had booked on a third party website, the hostel wasn't actually able to provide a refund. They also could not move us to another fully female room because there was no availability. However, the way they took care of the situation was something we had not expected. They showed immediate concern and apologized a lot for the experience we had. They offered us breakfast on the house and said that because they could not move us to another room or provide a refund, they would remove the guy from our room who was causing issues, which was done by the time we got back from our day. They asked us periodically throughout the day and the next day if everything is okay now and the hospitality showed by the staff was beyond our expectations. We are super grateful for this and would definitely come back again :)
Comment from Hotel Management
21 Oct 2024 by Reception, Hotel Management
Thank you for your review and for sharing your experience with us. We're truly sorry that your first night was stressful, but we’re glad our team was able to step in and resolve the situation quickly. It’s wonderful to hear that our staff's hospitality made a positive impact and that you felt taken care of. We always strive to ensure our guests feel safe and comfortable, and we're grateful that you gave us the chance to make things right.We look forward to welcoming you back on your next trip!
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Reception, Hotel Management
Hi Sarah,We're truly sorry to hear that your stay didn't meet your expectations. We'd love to understand more about what went wrong so we can address any issues and improve. Please feel free to reach out to us directly, and we'll do our best to assist.Thank you for your feedback.
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
4 Aug 2024 by Reception, Hotel Management
Thank you, Anupam! We're delighted you had a perfect experience. We can't wait to welcome you back!
by A verified traveler
Posted 25 Jul 2024
The food was amazing, staff were friendly and helpful and the curtains on the beds were excellent
Comment from Hotel Management
2 Aug 2024 by Front Desk, Hotel Management
Thank you, Niamh! We’re thrilled you enjoyed the food, our friendly staff, and the bed curtains. We look forward to your next visit!
by A verified traveler
Posted 18 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Reception, Hotel Management
Hi Taiwo, thank you for your feedback. We’re sorry your stay wasn’t perfect. If there’s anything specific we can improve on, please let us know. We appreciate your input and hope to provide a better experience next time.
by A verified traveler
Posted 17 Jul 2024
Great
Comment from Hotel Management
2 Aug 2024 by Front desk, Hotel Management
Thank you, Adeniran! We’re glad you had a great stay. Hope to see you again soon!
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by front desk, Hotel Management
Hi Ramazan, we appreciate your feedback. We’re sorry to hear your stay didn’t fully meet your expectations. If you have any specific concerns, please let us know so we can improve.
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
4 Aug 2024 by Reception, Hotel Management
Thank you, John! We're thrilled you had a 5-star experience. Looking forward to your next visit!
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
2 Aug 2024 by front desk, Hotel Management
Hi Lourdes, we’re sorry to hear your stay was only average. We’d appreciate any specific feedback you can provide so we can make improvements. Thank you for letting us know.
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by front desk, Hotel Management
Thank you, Anupam! We’re thrilled you had a perfect stay. We look forward to welcoming you back!
