Ratings based on 50 Verified Reviews
4.7 Room cleanliness
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Aug 2024
Top Lage, die U-Bahn Stationen in der Nähe, je 4 bis Aldgate East bzw. 9 Minuten bis Liverpool Street zu Fuß. Gute Einkaufsmöglichkeiten in einem kleinem Tesco Supermarket in der Nähe. Wir hatten ein geräumiges Appartement für max 4 Personen. Moderne Ausstattung mit viel Liebe zu Details eingerichtet. Viele keine Extras, Steckdosenadapter, Ladekbel, Bügeleisen. Sehr Sauber, angenehm zu Duschen mit gutem Wasserdruck und gut funktionierendem Wasserabfluss. Die Küche war absolut top ausgestattet, wir hatten alles gefunden was wir gebraucht haben. Besonders seht nett war die Willkommenskarte und Willkommensgeschenk von Bob W. und Team. Das Einchecken, Auschecken und Kommunikation mit Bob war sehr einfach und net, das Team war hilfsbereit. Viele kleine Extras wie zusätzliche Dinge Küchenpapierrolle oder Nähkästchen konnte man in extra Lagerraum finden. Einfach top konzipiert. Einzig, unser Küchenhandtuch und manche Badetücher waren nicht gut durchgewaschen bzw gehören ausgewechselt. Dies hat Bob W. an den Wäschedienst Lieferant auch weitergegeben. Für Eingenbedarf hatten wir die Waschmaschine/Trockner benutzt, sehr praktisch, wenn man mit Kindern reist :)
Viele lokale Sehenswürdigkeit sind zu Fuß erreichbar, andere sind mir U-Bahn bzw. Bus ebenfalls schnell unter 1h erreichbar. Ich und meine beide Kindern haben die Aufenthalt in London in Bob's Apartment sehr genossen und würde absolut weiter empfehlen!
Comment from Hotel Management
31 Aug 2024 by Bob W, Hotel Management
Hello Tanja, Thank you for choosing Bob W Commercial House and for taking the time to leave this wonderful review!Bob thrives on providing all our customers a five star experience and thus we are extremely happy to hear we provided this for you!We are so glad that you loved the spacious apartment, all the amenities we offer with the room and the lovely location of Commercial House! :) We are delighted to hear you took full advantage of your kitchen and found it kid friendly as that is what we thrive for!We hope to see you soon either in London or at one of the properties across Europe such as Oslo, Helsinki, Amsterdam or Madrid!Best regards,Bob W
by A verified traveler
Posted 18 Aug 2024
Location was fantastic. Apartment was clean and spacious. Communication with the host was easy. We loved it!
Comment from Hotel Management
19 Aug 2024 by Bob W., Hotel Management
Hello Elena,Thank you for choosing to stay with Bob W at Commercial House, and for taking the time to leave this such a wonderful review!It's amazing to hear that you think our location is fantastic! We can only agree! We are thrilled to see that you appreciated the cleaning standards we provide and the team who is working 24/7 to ensure we are always there for you!We would love to see you again in London and in the meantime check out our amazing properties across Europe such as Tallinn, Madrid, Milan and many more!Best Regards,Bob W.
by A verified traveler
Muy bien
Posted 11 Jul 2024 on HotelsTodo perfecto, detalles como el café , el paraguas, la cámara de fotos, las pegatinas, la limpieza, la ubicación,el único pero,fue, que no había enchufe en el baño y que el agua de la ducha salía bastante caliente, el resto perfecto.ah, no hay ascensor.
Comment from Hotel Management
13 Jul 2024 by Bob W, Hotel Management
Hello Traveler, Thank you for choosing Bob W Commercial House and taking the time to give us this amazing five star review! Your feedback is valuable to us :)We are thrilled to hear you had a wonderful stay while enjoying the location, the cleanliness and all the amenities the room has to offer!We would love to host you again, whether that is in Helsinki, Tallinn, Tartu, Madrid, Florence or a return to London.Best regards, Bob W
by A verified traveler
Great option in a convenient location
Posted 7 Jul 2024 on HotelsGreat location and well equipped, comfortable apartment. No lift so be prepared for stairs. Very helpful staff and nice touches to make it feel like a home from home. Would recommend and stay again.
Comment from Hotel Management
21 Jul 2024 by Bob W, Hotel Management
Hello Cara, Thank you for choosing Bob W Commercial House and leaving this wonderful review it honestly is extremely valuable to us!We are so glad to hear you had an amazing stay, enjoying everything the apartment had to offer and the prime location in the heart of the city :)We look forward to hosting you again either in London or in one our amazing properties across Europe!Best regards, Bob W
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Bob W, Hotel Management
Hello Joven Vincent,Thank you for choosing to stay with us at Bob during your travels to London! We are pleased to see that you had a good experience with us!We would love to host you again in the future!Best wishes,Bob W
by A verified traveler
Posted 22 Jun 2024
To begin with we didn't realize that there wasn't a lift. Carrying luggage for a family of five was difficult. Second of all there was hair on the floor of our apartment. (We had 2) The one apartment was on the street and the noise was bad. Air didn't work so we needed windows open. The apartments are spacious and the bathrooms are nice. The washer worked well but the dryer not so well. On the second day our code didn't work. We called four times and got no answer. Emails are answered on the second day which is fine unless you are locked ouit. Finally another person opened the door but we were still locked out of our rooms. I don't think I would ever again stay at a place that didn't have an on-site person. But we knew that going in that there was not going to be one. Close to the Tower of London so that was convenient. Restaurants are plentiful and varied around so that was a plus. All in all, just not my cup of tea. The next time I will go with a place that has a front desk person and someone to take care of the kinks. I am sure for most people this would be a great place.
Comment from Hotel Management
11 Jul 2024 by Bob W, Hotel Management
Hello Carla, Thank you for staying at Bob W Commercial House and for taking the time to write this review. Your feedback is extremely valuable to us! We are sorry to hear we didn’t meet your expectations.We are glad to hear that you found the location convenient and enjoyed the nearby restaurants and attractions.Firstly, we apologise for the inconvenience caused by the lack of a lift and the challenges with your luggage. We understand how difficult this must have been, especially with a large family. We will ensure information is made clearer in our listings to avoid any future misunderstandings.We are located in a extremely vibrant area in London, which unfortunately comes with noise pollution. For this reason we provide complementary ear plugs to to facilitate any noises created by the street. Bob only accepts ridiculously high standards thus will will pass this feedback on to our cleaners as we pride our selves with extremely clean rooms.We strive to provide our guests with a seamless keyless experience therefor your feedback is highly appreciated for this and the issues that you encountered will not happen again! Your feedback is invaluable in helping us improve our services and we hope you would consider giving us another opportunity in the future to provide you with a proper Bob W experience Warmest regards, Bob W
by A verified traveler
Posted 17 Jun 2024
We loved staying here! The room was clean and spacious and close to public transportation.
Comment from Hotel Management
25 Jun 2024 by Bob W., Hotel Management
Hi Cassie,Thank You for staying at Bob W Commercial Street, and for taking the time to leave this fantastic review of your stay. We are so happy to read that you loved staying here, due to the clean and spacious Apartment you received. It is also great to see you made most of the local transport facilities on offer around Spitalfields.We hope this means we get to see you again in the future, whether that is back in London or across one of our many other destinations across Europe, including Cities such as Amsterdam, Madrid and Milan.Kindest Regards,
by A verified traveler
Bob W Commercial St.
Posted 9 Jun 2024 on HotelsWe didn't receive the confirmation and door code, had to give Bob a call. Otherwise everything was great 😃
Comment from Hotel Management
25 Jun 2024 by Bob W., Hotel Management
Hello Eine,Thank You for staying at Bob W Commercial House, and for taking the time to leave this very kind review of your experiences. it is very pleasing to see that despite receiving your confirmation late, everything else during your stay was great. We will continue to review our check in process to make it more efficient for the future, and we hope we get the chance to be able to host you again.Kindest of Regards,
by A verified traveler
Posted 2 Jun 2024
The property is on a busy street in a great location. The rooms were clean and comfortable. There are lots of options for food, entertainment, and access to multiple Underground stations within a few minutes of the front door. The staff were accessible online, answering questions reasonably quickly. I would recommend staying here to anyone, but make sure you have earplugs for nights.
Comment from Hotel Management
7 Jun 2024 by Bob W., Hotel Management
Hello Dan,Thank You for staying at Bob W Commercial House, and for taking the time to leave this very kind review. Our location is a big hit with our guests, as like you said, there are so many options for food and entertainment etc. Thank You also for recommending us too, we hope to see you again in the future!Kindest Regards,
by A verified traveler
Posted 23 May 2024 on Hotels
Comment from Hotel Management
25 May 2024 by Bob W. , Hotel Management
Hello Louise, Thank you for taking the time to leave us this review! I am so glad that you had a wonderful stay with us at Bob W Commercial House! I look forward to hosting you again when you are next in London Louise, and in the meantime, please do check out our other beautiful properties across Europe! Best, Bob W.
