Ratings based on 131 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
I booked this as a Deluxe Room, it is entirely the opposite. The carpet was horrible, the shower was awful, never took clothing out of case due to the closet of death! Very shabby, needs updating and wouldn't class it as a hotel. First negative review I've ever done btw, not something im in the habit of
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Nina, Hotel Management
Dear Jason, Thank you for taking time to leave your review. We hope to welcome you again. Kind regards Nina
by A verified traveler
Posted 6 Oct 2024
Gd location
Comment from Hotel Management
19 Oct 2024 by Nina, Hotel Management
Dear Arran tank you for your review, we are glad you enjoyed your stay. Kind regards Nina
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Nina, Hotel Management
Dear Brenda thank you for your review. Kind regards Nina
by A verified traveler
Would recommend and would stay again.
Posted 20 Jul 2024 on HotelsReally friendly accommodation in the heart of Bexley Village, I was welcomed on arrival and explained everything. The whole place is spotlessly clean. It was the hottest day of the year, and even though there is no air conditioning, the building is old and it was pleasantly cool, with a fan provided in the room. Great value in a popular area of town. Would recommend and would stay again.
Comment from Hotel Management
20 Jul 2024 by Nina, Hotel Management
Dear Matthew thank you so much for leaving your lovely review. We are glad you enjoyed your stay and hope you will book again soon. Kind regards Nina
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
20 Jul 2024 by nina, Hotel Management
Dear John Thank you for your review, we re glad you enjoyed your stay and hope to welcome you again Kind regards
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
29 Jun 2024 by Nina, Hotel Management
Thank you for your positive rating.
by A verified traveler
Posted 13 May 2024 on Hotels
Check in was a bit wonky as no one there but all got sorted so no issues
Good location and room ideal for what I needed
Comment from Hotel Management
29 Jun 2024 by Nina, Hotel Management
Dear JamieSorry about the Issue with the check in, glad you enjoyed your stay with us
by A verified traveler
Posted 13 May 2024
Inept and insensitive Manager who didn’t care myself, partner and son had barely slept due to a window not shutting on a high street full of bars and cars revving engines.
After reporting to the manager that the outer window didn’t fully close (a feature of the original windows in the listed building) and the inner double glaze window used to reduce noise wouldn’t lock we were told nothing could be done but a refund would be discussed in the morning.
I wedged cushions between the two windows to minimise the noise but the noise still boomed through while well after 2am.
Tired and frustrated the next morning we were informed of a £15 discount and when we weren’t “happy enough” according to Lucky the manager, he encouraged us to leave a negative review.
How Lucky go a job in hospitality will remain a mystery to anyone who has the misfortune of staying in a hotel he manages.
Avoid this hotel if you think a “family room” should have the ability for the family to be able to sleep.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
29 Jun 2024 by Nina, Hotel Management
Thank you for your positive rating.
