Ratings based on 707 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
On returning from the underground, there was a couple of groups of unsavoury people who stared at me and my partner making us feel uncomfortable. There was also a lot of noise coming from a property who were, probably, having a party.
Comment from Hotel Management
9 Dec 2024 by Bea., Hotel Management
Thank you for taking the time to share your thoughts and experiences during your stay with us; it's always useful to hear where we can improve. Regarding your experience, we are sorry you were made to feel uncomfortable; this is not common in this area.Thank you again, and we hope to see you again.Kind Regards,
by A verified traveler
Posted 1 Dec 2024
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Comment from Hotel Management
2 Dec 2024 by Bea., Hotel Management
Thanks for staying with us. We appreciate your feedback!We hope to see you soon!Kind Regards,
by A verified traveler
Posted 24 Nov 2024
Front desk were incredibly helpful and friendly. Location is super close to the Swiss Cottage Underground stop. Room was clean and cozy. Small lift available if you can't do stairs which was very helpful with luggage.
Comment from Hotel Management
29 Nov 2024 by Bea., Hotel Management
We appreciate you taking a moment to explain your experience with us. Your feedback is extremely valuable to us. We are pleased to know that we could help you in any manner possible.We are going to share your kind thoughts with the rest of the staff.We hope you'll return soon!Kind Regards,
by A verified traveler from Shirley
Posted 24 Nov 2024
I stayed here kast year and came back this year (2024) the lication is convienent but i am getting older and the steps at Swiss Cottage underground are starting to get to me. Next i will look for a hotel in central London but for a slightly out of the way this hitel is excellent the staff is number one and a british breakfast can be had for a slight additional amount.
Comment from Hotel Management
29 Nov 2024 by Bea., Hotel Management
Thank you for the lovely words! We hope you continue keeping up that energy and can join us again in the future!We appreciate your feedback very greatly.Kind Regards,
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Bea., Hotel Management
Thanks for staying with us. We appreciate your feedback!We hope to see you soon again!!Kind Regards,
by A verified traveler
Posted 19 Nov 2024
A pleasant location and comfortable beds
Comment from Hotel Management
21 Nov 2024 by Bea., Hotel Management
Thanks for staying with us. We appreciate your feedback!We hope to see you soon!Kind Regards,
by A verified traveler
Posted 19 Nov 2024
Lovely hotel and very polite and helpful staff. Our room was on the top floor and had a bit of a must smell but overall the property was clean
Comment from Hotel Management
21 Nov 2024 by Bea., Hotel Management
Thank you for taking a moment to share your experiences with us. Your opinion is really important.We hope to see you soon!Kind Regards,
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Bea., Hotel Management
Thanks for staying with us. We appreciate your feedback!We hope to see you soon!Kind Regards,
by A verified traveler from Denver
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Bea., Hotel Management
Thanks for staying with us. We appreciate your feedback!We hope to see you soon!Kind Regards,
by A verified traveler from Denver
Posted 30 Oct 2024
Loved this property and have stayed a couple of times. I'll be back!
Comment from Hotel Management
30 Oct 2024 by Bea., Hotel Management
Thank you for your kind words. We are pleased to hear that you have had an enjoyable time on your previous visits, and we hope you will continue to return.Kind Regards,
