Ratings based on 231 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Dinesh Kumar , Hotel Management
Dear Daniel,Thank you for your feedback. We’re sorry your experience wasn’t fully satisfactory and will work on improving. We hope to welcome you back for a better stay.Best regards,Dinesh KumarBest Western Northfields Hotel
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Solaiman, Hotel Management
Dear Jazmine,Thank you for choosing to stay with us.We are delighted to know you had good experience stay at our hotel.We are looking forward to welcoming you again soon.Warm Regards,
by A verified traveler
Posted 4 Nov 2024
Spacious room and bathroom! Clean and comfortable beds. Location was perfect for catching the tube. The kitchenette was great for an easy meal after a long day of touring London. Will book again!
Comment from Hotel Management
4 Nov 2024 by Sandeep, Hotel Management
Dear Alicia, Thank you so much for the fantastic 5 out of 5 review! We're thrilled to hear that you had such a wonderful experience and that you enjoyed so many aspects of your stay with us.We’re delighted that you found the room and bathroom spacious and appreciated the cleanliness and comfort of our beds – a good night’s rest is so important, especially after a long day exploring London! The location is indeed ideal for getting around, and we’re glad it made catching the tube a breeze for you .It's wonderful to know that the kitchenette added to the convenience of your stay! Being able to have a quick, easy meal at the end of a busy day is something we’re happy to provide, and we’re so pleased it helped make your stay even more enjoyable.Thank you again for your lovely feedback and for sharing your experience with us. We can’t wait to welcome you back for another memorable stay in London! Kind regards Sandeep Singh Bhandari
by A verified traveler
Posted 27 Oct 2024
The second visit it was great overall
Comment from Hotel Management
27 Oct 2024 by Sandeep, Hotel Management
Dear Mohammed, Thank you so much for your fantastic 5 out of 5 rating! We are thrilled to know that your experience with us was exceptional from start to finish. Your feedback means the world to us, and it’s incredibly rewarding for our team to see that their dedication to providing top-notch service made such a positive impression.At Best Western Northfields Hotel, we aim to create a comfortable, welcoming atmosphere where guests can truly relax and enjoy their time with us. From the attention to detail in our rooms to the commitment of our staff to meet every need, we are always striving to exceed expectations. We’re delighted to know that our efforts resonated with you and contributed to a memorable stay.If there were any specific aspects of your stay that stood out – whether it was the comfort of the room, the amenities, our convenient location, or the hospitality of our staff – we’d love to hear more about them. Feedback like yours not only boosts our team’s morale but also guides us in enhancing our services for future guests.Thank you once again for choosing us and for taking the time to leave such a glowing review. It would be our pleasure to welcome you back for another wonderful stay. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more special.Kind regards Sandeep Singh Bhandari
by A verified traveler from Kanata
Posted 25 Oct 2024
We stayed for 3 nights here, the bed was really uncomfortable and the room only fit the bed basically. Thankfully we were out and about all day as the property was in a super convent location, literally across the street to the Piccadilly line which brought us to central London and directly to the airport. There’s also some nice restaurants nearby but I wouldn’t stay here for any longer than we did solely because of the mattress. If you just need a place to crash for a few days when you’re travelling around the Uk then this place wasn’t horrible compared to the price of some other places.
Comment from Hotel Management
26 Oct 2024 by Anil, Hotel Management
Dear Elizabeth,Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed our convenient location and found it easy to explore London and beyond!We appreciate your feedback regarding the bed comfort and room size. We strive to provide a pleasant stay for all our guests, and we’re sorry to hear that the mattress did not meet your expectations. Your comments are valuable to us, and we will certainly look into ways to improve this aspect of our accommodations.We hope you enjoyed the nearby restaurants and your time in the area. If your travels bring you back to London, we would love the opportunity to welcome you again.Thank you once again for your feedback!Best regards,AnilFront desk
by A verified traveler
Posted 25 Oct 2024
Very tidy hotel on the inside.
Staff were extremely helpful.
Room that we had was clean and recently renovated.
Outside the building looks very tired, however the inside, along with the lobby is a welcome surprise.
Northfields underground station is just across the road. We did not experience any noise at night from the underground trains.
Very positive experience.
Comment from Hotel Management
26 Oct 2024 by Anil, Hotel Management
Dear John,Thank you for your kind words and for taking the time to share your experience! We’re thrilled to hear that you found our hotel tidy and our staff helpful. It’s wonderful to know you enjoyed the cleanliness and recent renovations of your room.We appreciate your feedback regarding the building’s exterior, and we’re continually working on improvements to enhance our guests' overall experience. It’s great to hear that the convenient location near Northfields underground station made your stay even better, and we’re pleased that you didn’t experience any noise disturbances.Thank you for choosing to stay with us, and we hope to welcome you back on your next visit!Warm regards,AnilFront Desk
by A verified traveler from Arlignton
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Solaiman, Hotel Management
Dear Thomas,Thank you for choosing to stay with us.We hope to have the opportunity to welcoming you back soon.Warm Regards,
by A verified traveler
Posted 14 Oct 2024
Staff where extremely helpful.
Comment from Hotel Management
15 Oct 2024 by Anil, Hotel Management
Dear Andre, Thank you so much for your 5 out of 5 rating! We truly appreciate your positive feedback. We're thrilled to hear that you found our staff to be very helpful. Our team is dedicated to making sure every guest has a comfortable and enjoyable stay, so it's wonderful to know we met your expectations.If there is anything more we can do to enhance your future stays, please don’t hesitate to let us know. We look forward to welcoming you back soon!Kind regardsAnilFront Desk
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Sandeep, Hotel Management
Dear Harry, Thank you for taking the time to share your feedback with us. We truly value all guest comments as they help us to continually improve our services and offerings.We are pleased to know that certain aspects of your stay met your expectations, though we regret that other areas may not have fully aligned with your standards. Your feedback is important, and we are committed to addressing any shortcomings to ensure a more consistent experience for all our guests.If there were specific issues that impacted your stay, whether related to room comfort, facilities, or overall service, we would appreciate the opportunity to learn more. This will enable us to address these concerns directly and make improvements where needed. Our goal is to provide each guest with a high level of comfort and satisfaction, and we sincerely apologize if we fell short in this instance.Please feel free to contact us directly, as we would love to welcome you back in the future and ensure your next stay exceeds expectations.Thank you once again for your honest feedback.Kind regards Sandeep Singh Bhandari
by A verified traveler
Posted 9 Oct 2024
This is good value for a basic property in a convenient location. The property was undergoing some repairs while we were there, but the noise was bearable. The rooms are basic and clean. However, the hallways feel rather run down, cardboard on the ceiling and the hallway carpets are very worn and stained.
Comment from Hotel Management
9 Oct 2024 by Sandeep, Hotel Management
Dear Corrine, Thank you for sharing your feedback! We're glad to hear that you found the property to be good value and appreciated the convenient location. We sincerely apologize for any inconvenience caused by the ongoing repairs during your stay, but we're pleased that the noise was manageable.Your comments about the condition of the hallways are very valuable to us. We are actively working on upgrading these areas, including replacing worn carpets and addressing the temporary fixes like the cardboard on the ceiling. Cleanliness and comfort remain our top priorities, and we hope to have these improvements completed soon to provide a better experience for all our guests.We hope to welcome you back in the future and show you the improvements!Kind regards Sandeep Singh Bhandari
