Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Abz, Hotel Management
Dear Charlotte,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, and we truly appreciate your honest comments. We always strive to provide our guests with excellent service and a comfortable stay, and we regret that we fell short in your case.We would love to hear more details about what specifically impacted your stay so that we can address any issues. Your input is invaluable as we continue to improve our services for future guests. Please don't hesitate to contact us directly to discuss further or share any suggestions you may have.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,Abz Front Office Supervisor
by A verified traveler
Posted 1 Dec 2024
Small and nothing special about the room but it's location is very convenient
Comment from Hotel Management
1 Dec 2024 by Sofia, Hotel Management
Dear Ashraf,Thank you very much for leaving this review about your recent visit of Best Western Mornington Hyde Park Hotel.We would like to sincerely apologise for all issues that you may have experienced during your stay with us.We are working hard to make sure you have a positive experience, therefore we really appreciate your opinion as that allows us to keep improving the services we provide. We hope you will give us another chance in the future so we can provide you with the best experience.Best regards,SofiaReception
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Abz, Hotel Management
Dear Victoria,Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We always aim to provide excellent service, and we appreciate your comments to help us improve.Please feel free to reach out to us directly. If you'd like to share more details. We hope to have the chance to welcome you back and provide a better experience.Best regards,Abz Front Office Supervisor
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Abz, Hotel Management
Dear Matthew,Thank you for your feedback. We're glad you had an overall positive experience, but we regret that it wasn't perfect. Your comments are valuable to us, and we’ll work on areas where we can improve.If you'd like to share more details, feel free to contact us at [contact information]. We hope to welcome you back soon for an even better stay.Best regards,Abz Front Office Supervisor
by A verified traveler
Posted 1 Dec 2024
The room was very nice, the bed very comfortable & bathroom very clean although being next to the lift there was an extreme amount of noise outside the door crashing & banging from cleaning staff & guests, but on a positive note the breakfast was amazing & cooked to perfection with plenty of choice hot or cold.
Comment from Hotel Management
1 Dec 2024 by Sofia, Hotel Management
Dear David,Thank you for taking time to write this review regarding your experience at Best Western Mornington Hyde Park Hotel.First of all, we would like to apologise for all inconvenience that might have caused during your recent stay.We will bring it to our attention and will work on this to make your future visits of our property much better.We appreciate your all nice comments and very happy to see that you liked our breakfast.We hope to see you again soon.Kind regards,SofiaReception
by A verified traveler
Posted 25 Nov 2024
I had a wonderful stay at this hotel! The staff were exceptionally friendly and welcoming, making us feel right at home. The spa facilities were a real highlight—so relaxing and luxurious. The food was absolutely superb, with a high-end dining experience that exceeded expectations. The location was perfect, offering easy access to nearby attractions. Overall, it was a really nice experience, and I would definitely recommend it to anyone looking for a top-notch stay.
Comment from Hotel Management
26 Nov 2024 by Beatriz R, Hotel Management
Dear Matt, Thank you so much for your wonderful review. We are so glad to see that your stay at the Mornington Hyde Park Hotel was superb. We always aim to provide our guests' with an exceptional service, and we are happy to know this was achieved during your stay. It was a massive pleasure to welcome you, and we hope to do so again in the nearer future.Kind regards,Beatriz Reception
by A verified traveler
Posted 22 Nov 2024
Good location & reasonable price
Comment from Hotel Management
22 Nov 2024 by Sofia, Hotel Management
Dear David,Thank you for completing this review about your recent stay at Best Western Mornington Hyde Park Hotel.Your feedback is important for us and we will use this to keep improve our services.We hope to see you again soon.Kind regards,ReceptionMornington Hyde Park Hotel
by A verified traveler
Posted 17 Nov 2024
Lovely quiet hotel that is excellent for transport options also across from the beautiful Kensington Gardens
Comment from Hotel Management
17 Nov 2024 by Beatriz Ribeiro, Hotel Management
Dear Steven, We are delighted to hear that your stay at the Mornington Hyde Park Hotel exceeded your expectations. It is our priority to always ensure that our guests' needs and wants are consistently being fulfilled during their stay, and we are happy to see that this was achieved during your stay. It was a pleasure to welcome you, and we hope to do so again soon!Kind regards,Beatriz Reception
by A verified traveler
Posted 10 Nov 2024
Good location
Comment from Hotel Management
11 Nov 2024 by Beatriz Ribeiro, Hotel Management
Dear Emma, We are glad to see that you enjoyed your stay immensely at the Mornington Hyde Park Hotel. It was our pleasure to welcome you to our establishment, and we hope to get the opportunity to do so again. Kind regards,Beatriz Reception
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Sofia, Hotel Management
Dear Rania,Thank you for leaving a feedback about your recent stay in Best Western Mornington Hyde Park Hotel.Your satisfaction is really important for us and we keep doing our best to make your all future stays with us enjoyable. We hope to see you again soon!Kind regards,SofiaReception
