Ratings based on 909 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jul 2023 on Hotels
The reception staff were brilliant. Very happy and helpful. Thank you
Comment from Hotel Management
23 Aug 2023 by General Manager, Hotel Management
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Please consider staying with us again so that we can have another chance to provide you with superior service. Kind regards, Best Western Ilford Hotel
by A verified traveler
Posted 8 May 2023
Comment from Hotel Management
4 Jul 2023 by Best Western London Ilford Hotel, Hotel Management
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western London Ilford Hotel
by A verified traveler
Disgusting
Posted 15 Apr 2023 on HotelsThis hotel was dirty poo in toilet scum on taps unfriendly staff, lots of migrants walking around with takeaway cartons and lounging in reception, felt very intimidated and uncomfortable my friends anxiety hit the roof as we felt very unsafe, checked straight back out and booked another hotel
Comment from Hotel Management
19 Apr 2023 by General Manager, Hotel Management
Dear Guest,Thank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again for taking the time to complete the survey.General Manager
by A verified traveler
Posted 28 Dec 2022
Horrible place, very dirty , rented to homeless people, nasty overall- good location. I will never go back
Comment from Hotel Management
29 Dec 2022 by Best Regards, Hotel team , Hotel Management
Dear Guest, Thank you for your feedback. We are sorry to read that you did not enjoy your stay in full. We strive to improve and we hope you will give us another chance to serve you. Best Regards, Hotel team
by A verified traveler
Posted 27 Nov 2022
I had an issue with the room and the manager was very kind and polite. The staff are polite
Comment from Hotel Management
16 Dec 2022 by General Manager, Hotel Management
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Please consider staying with us again so that we can have another chance to provide you with superior service. Stay Safe,StephanManagerBest Western Ilford Hotel
by A verified traveler
Quality for price
Posted 21 Nov 2022 on HotelsStay here all the time, great price, clean, good location for travel and great food and shopping all near by.
Comment from Hotel Management
21 Nov 2022 by Best Western London Ilford Hotel, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PManagerBest Western London Ilford Hotel
by A verified traveler
Quality for money
Posted 14 Nov 2022 on HotelsGreat cheap hotel, great location, near restaurants, shops and bars and near station into London…
Don’t expect top of the range, but clean head down this is the place.
Comment from Hotel Management
20 Nov 2022 by Best Western Management, Hotel Management
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. StephanManagerBest Western Ilford Hotel
by A verified traveler
Posted 28 Oct 2022 on Hotels
Comment from Hotel Management
29 Oct 2022 by Management, Hotel Management
Dear Peter,Thank you for taking your time to write us about your recent stay with us. I hope we shall see you again soon
by A verified traveler
Posted 27 Oct 2022 on Hotels
Comment from Hotel Management
29 Oct 2022 by Management, Hotel Management
Dear Guest,Thank you for the wondeful feedback. It is with great pleasure to learn that we made a postive impact on your recent stay with us. I do hope that we may see you again in the near future.Thank you
by A verified traveler
Posted 24 Oct 2022 on Hotels
Comment from Hotel Management
29 Oct 2022 by Management, Hotel Management
Dear Christine,Thank you so much for taking your time to write to us about your recent stay. Im glad that we made a positive impact on your stay. Hi hope we shall see you again soon.Thank you
