Ratings based on 650 Verified Reviews
4.7 Room cleanliness
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Really beautiful place for a business stop over.
by A verified traveler
Posted 3 Dec 2024
We really enjoyed our stay here. Sona was a great help and gave us some fantastic places to eat and explore!
Comment from Hotel Management
3 Dec 2024 by Kahm, Hotel Management
Hey James,Thanks so much for your lovely review! We’re thrilled to hear you enjoyed your stay and that Sona could help make it even better with some great recommendations. He’ll be so pleased to know he made a difference!We’d love to welcome you back soon for another great stay.Kahm and the Bermonds Locke Team
by A verified traveler
Posted 2 Dec 2024
We stayed at Bermonds for almost 2 weeks. It was like home! The kitchen, laundry, and gym facilities were very convenient. The locations was fabulous, and staff are wonderful! We highly recommend this spot. Hope to go back again some day soon.
Comment from Hotel Management
3 Dec 2024 by Kahm, Hotel Management
Hey Annastasia,Thanks so much for your lovely review! We’re thrilled to hear that Bermonds Locke felt like home during your two-week stay. It’s great to know you found the kitchen, laundry, and gym facilities so convenient and enjoyed our fabulous location.Your kind words about the team mean the world to us, and we’re so glad you’d recommend us. We’d love to welcome you back again someday soon!Kahm and the Bermonds Locke Team
by A verified traveler
Posted 29 Nov 2024
Quiet and large for London. Washing machine with dryer was perfect!
Comment from Hotel Management
30 Nov 2024 by TJ, Hotel Management
Hello Timothy,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed the quiet and spacious atmosphere, especially given London’s bustling nature. It’s also great to know that the washing machine and dryer were a convenient addition to your stay.We hope to welcome you back soon for another comfortable and seamless experience.Love TJ & Bermonds Locke Team x
by A verified traveler from Pleasantville
Posted 27 Nov 2024
The room kitchen and cloths washing facilities really helped. Room was quiet and comfortable. Easy walk to London Bridge station. Only 25 mins back from a show in the west end.
Comment from Hotel Management
27 Nov 2024 by Diana , Hotel Management
Hi Douglas George! Thank you for your wonderful review! We're so glad to hear that the kitchen and laundry facilities were helpful during your stay, and that you found your room quiet and comfortable. It’s great to know that our location made it easy for you to enjoy both local attractions and shows in the West End. We look forward to welcoming you back soon! Warm regards, Diana & The Bermonds Locke Team
by A verified traveler
Posted 23 Nov 2024
Kitchenette and washer/dryer is a plus…. Easy access to Tower bridge , Borough Market, Shard and 15 minutes away from train…
Comment from Hotel Management
27 Nov 2024 by Diana, Hotel Management
Hi Teresa! Thank you for your great review! We’re so glad you enjoyed the kitchenette and washer/dryer, as well as the convenient access to popular attractions like Tower Bridge, Borough Market, and The Shard. It’s wonderful to hear that our location worked well for your travels, and we look forward to welcoming you again soon! Diana & The Bermonds Locke Team
by A verified traveler
Posted 22 Nov 2024
No parking at all
Comment from Hotel Management
23 Nov 2024 by Kahm, Hotel Management
Hey Stheisy Michelle,Thanks for leaving us a review! We’re glad you enjoyed your stay, though we completely understand how not having parking on-site might have been inconvenient. As we're in a central location, we don’t have parking, but our team is always happy to recommend nearby options for next time.We’d love to welcome you back soon!Kahm and the Bermonds Locke Team
by A verified traveler
Posted 14 Nov 2024
Had issues with my accommodation, was assigned a disability room instead of a regular room for the first 3 days
Comment from Hotel Management
15 Nov 2024 by Diana, Hotel Management
Hi Charles! Thank you for sharing your feedback. According to your reservation, it was booked for an accessible room, which is why it was initially assigned to you. However, we’re delighted that we could accommodate your preference and move you to a regular studio after the first few days. We truly hope this made your stay more comfortable and that you enjoyed the rest of your time with us. Should you have any special requests for future stays, please don’t hesitate to let us know. We’d be happy to welcome you back! Diana & The Bermonds Locke Team
by A verified traveler
Posted 10 Nov 2024
For the price, I would have expected more. Stayed a week and the room was never once cleaned or new towels brought in. Upon arriving the first day, I opened a dresser drawer that had a pair of dirty sweat pants in it that had a bunch of blood on them. I informed the front desk and she was very apologetic and said that she would send someone up to retrieve them. The following day I received a very apologetic text about the incident and that they would have someone come up and refresh the entire room, and new towels. Then to enjoy complimentary breakfast on them. No one ever came and I responded to then in the same message they had sent me about no one ever cleaning the room or replacing the towels. Never received a response or heard from anyone the rest of the trip. I've gotten better service for WAY less per day then this place. We will not be returning for a second go round. Sorely disappointed!!
Comment from Hotel Management
11 Nov 2024 by Kahm, Hotel Management
Dear Charles,Thank you for your feedback and for bringing your experience to our attention. We are truly sorry for the lapse in standards you encountered, and I appreciate the opportunity to address your concerns.When you first called our front desk, our team responded immediately, arranging for Housekeeping to refresh your room while you were out. Our team member Alaweya also offered a complimentary breakfast as an apology, and TJ reached out via email to extend our apologies as well.We understand that finding an item left in the drawer made you question our cleaning standards, and we deeply regret this oversight. Our goal is to provide a consistently high level of service, and we take such matters seriously to ensure this does not happen again.Please also accept our apologies for any confusion around our cleaning policy. As we operate on a weekly cleaning schedule, your six-night stay did not qualify for an automatic full-room refresh. However, we are working with our team to ensure all guest concerns are addressed promptly.If you do choose to stay with us again, we would like to extend a 20% discount on your next stay to thank you for your understanding and to provide you with an improved experience. Thank you again for your feedback, and we hope to welcome you back under better circumstances.Warm regards,Kahm and the Bermonds Locke Team
by A verified traveler
Posted 10 Nov 2024
Great customer service.
Comment from Hotel Management
11 Nov 2024 by Kahm, Hotel Management
Thank you, Beverly! We’re thrilled to hear you enjoyed the customer service during your stay. Our team works hard to make every experience memorable, and your feedback means a lot to us. We hope to welcome you back to Bermonds Locke soon!Warm regards,Kahm & The Bermonds Locke Team
