Ratings based on 2,011 Verified Reviews

4.3 out of 5
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 3 Dec 2024
Stayed twice at this hotel....very pleasant, clean and perfect location
Comment from Hotel Management
3 Dec 2024 by Vlad, Hotel Management
Dear Michael,Thank you for your fantastic 5/5 rating! We’re thrilled to hear that you’ve chosen to stay with us twice and that both visits were very pleasant. Your kind words about our cleanliness and perfect location truly mean a lot to us.It’s always a pleasure to welcome returning guests like you, and we’re delighted that our hotel continues to meet your expectations. We look forward to hosting you again and ensuring your future stays are just as enjoyable!Warm regards,VladReception Supervisor
5 out of 5
by A verified traveler

Posted 1 Dec 2024
Convenient location, friendly staff
Comment from Hotel Management
1 Dec 2024 by The Bedford Hotel Team, Hotel Management
Dear Sarah,Thank you for your perfect 5 out of 5 rating! We’re thrilled to hear that you had a “great” experience with us. Knowing that we met your expectations is truly rewarding, and we appreciate you taking a moment to share your feedback. If there’s anything specific you enjoyed or if we can make your next stay even better, please don’t hesitate to let us know. We’re always here to ensure each visit meets our highest standards of comfort and service. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another wonderful experience soon!Warmest regards,
2 out of 5
by A verified traveler

Posted 1 Dec 2024
Liked the amenities and the hotel knew it was my birthday so they gave me some nice goodies. Didn’t like the fact that when we arrived the receptionist wasn’t welcoming at all, didn’t smile, asked for my passport number even though I’m British, and accepted I didn’t want to give my phone number on the form but didn’t seem pleased. Did wish us a nice stay though.
Comment from Hotel Management
2 Dec 2024 by Vlad, Hotel Management
Dear Francesca,Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the amenities and appreciated the special gesture from our team to celebrate your birthday. Making our guests feel valued and creating memorable moments is at the heart of what we do, so we are thrilled that this contributed positively to your experience.That being said, we are truly sorry to hear that your initial interaction at reception did not reflect the warm, welcoming service we pride ourselves on providing. First impressions are so important, and we regret that our receptionist did not meet your expectations in this regard. Your observations about the lack of a smile, the request for your passport number despite being British, and the reaction to your decision not to provide your phone number are duly noted. These are not the standards of hospitality we hold ourselves to, and we deeply apologize for any discomfort this may have caused.Please rest assured that your feedback has been shared with our front desk team as an opportunity for training and reflection. We will work diligently to ensure that every guest is greeted with a genuine and friendly demeanor, creating a warm and inviting start to their stay.We are pleased to know that, despite this, the receptionist wished you a pleasant stay and that other aspects of your visit were enjoyable. We hope that we have the chance to welcome you back in the future and provide you with an improved experience that exceeds your expectations from start to finish.Thank you once again for your valuable feedback, and we look forward to the opportunity to host you again.Warm regards,VladReception Supervisor
5 out of 5
by A verified traveler

Posted 29 Nov 2024
Small room but convenient and clean
Comment from Hotel Management
30 Nov 2024 by The Bedford Hotel Team, Hotel Management
Dear Kathleen,Thank you for your perfect 5 out of 5 rating! We’re thrilled to hear that you had a “great” experience with us. Knowing that we met your expectations is truly rewarding, and we appreciate you taking a moment to share your feedback. If there’s anything specific you enjoyed or if we can make your next stay even better, please don’t hesitate to let us know. We’re always here to ensure each visit meets our highest standards of comfort and service. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another wonderful experience soon!Warmest regards,
4 out of 5
by A verified traveler

Posted 26 Nov 2024
Courteous staff and stay was comfortable. Very close to civic amnesties with wide choice for dining.
Comment from Hotel Management
27 Nov 2024 by Vlad, Hotel Management
Dear Prashant,Thank you for your kind review and for sharing your experience with us! We’re thrilled to hear that your stay was comfortable and that you found our team courteous and attentive. Providing friendly and welcoming service is always our priority, so it’s wonderful to know that our efforts left a positive impression on your visit.Our convenient location is something we’re particularly proud of, and we’re delighted it added to your experience. Being close to civic amenities and having a wide array of dining options nearby offers our guests plenty of choices and ease when exploring the area. We’re glad you could take advantage of this during your stay!Your feedback is greatly appreciated, and we’re grateful for your 4/5 rating. We hope to have the pleasure of welcoming you back in the near future for an even better experience. If there’s anything we can do to make your next visit extra special. Please don’t hesitate to let us know! Safe travels, and thank you again for staying with us.Kind Regards,VladReception Supervisor
5 out of 5
by A verified traveler

Posted 26 Nov 2024
All good Excelent
Comment from Hotel Management
26 Nov 2024 by Antonio, Hotel Management
Dear Tibor, Thank you for your kind feedback. We're delighted to know that you had a wonderful stay and found everything good and excellent. Your satisfaction motivates us to continue delivering exceptional service. We hope to have the pleasure of welcoming you back on your next visit to London! Warm regards, The Bedford Hotel Team
4 out of 5
by A verified traveler

Posted 24 Nov 2024
solid overall
Comment from Hotel Management
25 Nov 2024 by Antonio, Hotel Management
Dear James,Thanks for staying with us. We appreciate your feedback!Look forward to welcoming you back.The Bedford Hotel Team
5 out of 5
by A verified traveler

Posted 24 Nov 2024
NA
Comment from Hotel Management
24 Nov 2024 by The Bedford Hotel Team, Hotel Management
Dear Glenda,Thank you for your perfect 5 out of 5 rating! We’re thrilled to hear that you had a “great” experience with us. Knowing that we met your expectations is truly rewarding, and we appreciate you taking a moment to share your feedback. If there’s anything specific you enjoyed or if we can make your next stay even better, please don’t hesitate to let us know. We’re always here to ensure each visit meets our highest standards of comfort and service. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another wonderful experience soon!Warmest regards,
5 out of 5
by A verified traveler

Posted 23 Nov 2024
Excellent service.
Comment from Hotel Management
23 Nov 2024 by Vlad, Hotel Management
Dear Ange,Thank you for your excellent 5 out of 5 rating! We’re delighted to hear that our service met your expectations and made a positive impression on your stay.Your kind words inspire our team to continue providing top-notch hospitality to all our guests. It was our pleasure to ensure you had a memorable experience, and we’re thrilled to have met your expectations.We look forward to welcoming you back in the future for another outstanding stay. Thank you for choosing our property!Kind Regards,VladReception Supervisor
4 out of 5
by A verified traveler

Posted 21 Nov 2024
Nice, clean, good breakfast, lovely staff
Comment from Hotel Management
22 Nov 2024 by Deep, Hotel Management
Dear Laura,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed the cleanliness of our accommodations, the quality of our breakfast, and the warm hospitality provided by our team.It’s always a pleasure to know that our efforts to provide a welcoming and comfortable environment have made a positive impression. Your kind words about our staff are greatly appreciated, as they strive daily to ensure every guest has a pleasant stay.We value your rating of 4 out of 5 and are continually looking for ways to enhance our services. Should you have any additional feedback or suggestions, we would love to hear from you, as your input helps us grow and improve.We look forward to welcoming you back in the future and hope to make your next visit even more enjoyable!Best regards,KuldeepReception Supervisor