Ratings based on 1,503 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mississauga
Posted 2 Dec 2024
i stayed here
Comment from Hotel Management
3 Dec 2024 by Denise Night Receptionist - Apex City of London, Hotel Management
Dear Bruce,Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you enjoyed your stay at Apex City of London.As the night receptionist, it brings me great joy to know that our efforts contributed to your positive experience. We pride ourselves on providing exceptional service and a comfortable atmosphere for our guests, and your feedback validates our hard work.We hope to welcome you back to Apex City of London in the future for another memorable stay. If there’s anything more we can do to make your next visit even better, please feel free to let us know.Warm regards,
by A verified traveler
Posted 2 Dec 2024
Good location and high quality hotel
Comment from Hotel Management
2 Dec 2024 by Denise Night Receptionist - Apex City of London, Hotel Management
Dear Lee,Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay with us and found our location and hotel quality to your liking. As the night receptionist at Apex City of London, I strive to create a welcoming atmosphere for all our guests, and it’s rewarding to know you appreciated your experience. We hope to welcome you back in the future for another great stay!Warm regards,
by A verified traveler
Posted 1 Dec 2024
Very clean-modern-great staff-amazing breakfast-Spacious room.Unfortonately for the first time , we stayd in one of basement rooms .Very big , modern, well equipped, spotless. Unfortunately there was a terrible smell..drains....So avoid the basement rooms. Everything else regarding the hotel (we have stayd in this hotel 6-7 times already) is OUTSTANDING.
Comment from Hotel Management
1 Dec 2024 by Istvan, Hotel Management
Dear Ioannis,Thank you for your kind words and for being a loyal guest of our hotel! We're thrilled to hear that you enjoyed our cleanliness, modern amenities, attentive staff, and delicious breakfast during your stay.However, we sincerely apologize for the unpleasant odor you experienced in the basement room. This is not the standard we strive for, and we will address this issue immediately with our maintenance team to ensure it is resolved.We truly value your feedback as it helps us improve and provide the best experience possible for all our guests. We hope to have the pleasure of welcoming you back soon and ensuring your next stay is flawless.Warm regards,Istvan TothNight Manager
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Denise Night Receptionist - Apex City of London, Hotel Management
Dear Scott,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a great experience during your stay at Apex City of London. Your kind words motivate us to continue providing the highest level of service to our guests.If you have any suggestions for your next visit or if there’s anything we can do to enhance your experience further, please feel free to reach out.We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 26 Nov 2024
Beautiful hotel, nice location and really friendly staff.
Comment from Hotel Management
27 Nov 2024 by Denise Night Receptionist - Apex City of London, Hotel Management
Dear Sam,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us at Apex City of London. It’s great to know that you appreciated our beautiful hotel, convenient location, and friendly staff. Your kind words mean a lot to us, and we hope to welcome you back again soon!Best regards,
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Denise Night Receptionist - Apex City of London, Hotel Management
Dear Tian,Thank you so much for your outstanding 5-star review! We are thrilled to hear that you had such a positive experience during your stay with us at Apex City of London. It's wonderful to know that our team's hospitality made a difference, and we truly appreciate your kind words. If there's anything specific you enjoyed or any suggestions you have, we would love to hear about it!We look forward to welcoming you back in the future!Warm regards,
by A verified traveler
Posted 24 Nov 2024
One elevator out but wasn’t a problem while we were there. Called the night before to say we’d be there around 8am and to confirm they can hold luggage. We arrived and were pleasantly surprised to be offered early check-in instead. This was appreciated as we were able to change, freshen up and squeeze in a nap. Decent sized room with twin beds (not that comfy). Although no view, it was quiet and we couldn't hear street noise. Nice touch with robes, slippers, rubber ducky, soaker tub and shower, selection of teas and couple cookies. Arrived at LHR. Opted to take the Underground tube.
Comment from Hotel Management
25 Nov 2024 by Vladimir Dudakliev, Night Manager, Hotel Management
Dear Angelo,Thank you for your fantastic review! We are delighted to read that you had a pleasant stay with us and appreciated the early check-in, allowing you to freshen up and rest after your journey. It's great to know that you found the room to be a decent size and enjoyed the quiet atmosphere despite the lack of a view.We are pleased that you liked the thoughtful touches such as the robes, slippers, rubber ducky, soaker tub, shower, selection of teas, and cookies. We apologize for the inconvenience of one elevator being out of service and the comfort of the twin beds not meeting your expectations.We look forward to welcoming you back to Apex City of London Hotel in the future.Warm regards,Vladimir DudaklievNight Manager
by A verified traveler from Calgary
Posted 24 Nov 2024
N/A
Comment from Hotel Management
1 Dec 2024 by Denise Night Receptionist - Apex City of London, Hotel Management
Dear Robert,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your stay with us at Apex City of London. It’s always our goal to provide exceptional service, and your feedback reassures us that we’re on the right track.If there’s anything else we can do to make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!Best regards,
by A verified traveler from Gainesville
Posted 22 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Denise Night Receptionist - Apex City of London , Hotel Management
Dear Akira,Thank you for taking the time to leave a review following your stay with us at Apex City of London. I'm delighted to hear that you enjoyed your experience and appreciate your positive rating of 4 out of 5.Your feedback is invaluable to us, and we are always striving to enhance our guests' experiences. If there's anything specific that could have made your stay even better, please feel free to share. We hope to welcome you back in the future for another enjoyable visit!Best regards,
by A verified traveler
Posted 22 Nov 2024
The service was above and beyond anything I expected from this hospitality group. They clearly want to make a good impression and they surely did. Comfortable, clean can only highly recommend.
Comment from Hotel Management
24 Nov 2024 by Denise Night Receptionist - Apex City of London, Hotel Management
Dear Ross,Thank you so much for your wonderful review! We are delighted to hear that your experience at Apex City of London exceeded your expectations. Our team works hard to provide exceptional service, and it's rewarding to know that we could make a positive impression on you.It's great to hear that you found your stay comfortable and clean. Your recommendation means a lot to us and serves as motivation for our team to keep up the good work.We hope to welcome you back soon!Best regards,
