Ratings based on 26 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Long way out of central London, but good value .
Posted 13 Jun 2018 on HotelsThis apartment had everything you need but the sofa is quite worn out & uncomfortable. I was here on business so didn’t spend much time inside at all but if you wanted to relax & watch TV it’s not too comfy. Bedroom very small but clean. Pillows not very good. Overall ok for the price
Comment from Hotel Management
23 Jul 2018 by Customer Service Team, Hotel Management
Dear Sheila, we are very happy that you liked the apartment. Your review is very important for us. We have already improved the details you mentioned. We hope to host you again soon. Regards, Customer Service Team
Recommended
for Everyoneby A verified traveler from Sydney Australia
Workable central apartment
Posted 29 Jun 2017
Pros: Convenience
Location: Transport and retail within 1 klm
Good facilities; good size rooms; easy access to transport; easy access to Canary Wharf retail; convenience store close-by.
Comment from Hotel Management
4 Jul 2017 by AW Customer Service Team, Hotel Management
Dear Ian, thank you for your feedback. We are very happy that you liked our apartment. You are welcome to come again. Regards, AW Customer Service Team
by A verified traveler from Melbourne
Does Wotif ever inspect properties ???
Posted 26 Mar 2017 on Wotif
Pros: Nothing
Cons: Clean Duvets, Duvet Covers and Pillows. Bed base to be renewed. Drawers to actually hold clothes. Coat hangers would be nice. Replace lounge.
Location: I cannot add photos but have them on emails sent to me.
Blunt Knives Broken Cooktop Warn out frypan (we purchased our own) Disgusting Duvets & Pillows torn and dirty (health issue we had to purchase our own) Broken Bed Base Lounge seat supports broken No cleaning tools Mould surrounding bedroom window Shower had mould Broken drawers 5 Coat hangers for 3.5 week stay for 3 people (wow they delivered 5 more) Leaking tap in bathroom resulting in wet floor 24/7. 2nd & 4th day no hot water TV reception horrible.
We contact you from London and you were supposed to get back to us. Never heard from you. Wotif is an extremely unhelpful site with no postal address. Will never use again.
We moved the mattress to the floor in the lounge room on a daily basis and returned it in the morning due to bed base broken. We could not sleep on the bed. We sat at the table and chairs most of the time as the lounge did not support our backs.
Comment from Hotel Management
21 Apr 2017 by Customer Service Team, Hotel Management
Dear Jenna, your feedback is very important for us. Thanks for bringing these issues up. We have checked the entire property and fixed all the issues you have mentioned. Unfortunately, we did not receive any report from you during the length of your stay, otherwise we would have taken action promptly. We hope you could stay with us again. Regards, Customer Service Team
by Giles
No hot water
Posted 9 Feb 2017 on HotelsNo hot water and when I complained was offered no compensation to date. Stay in a reputable hotel, much safer and better value for money
Comment from Hotel Management
18 Feb 2017 by General Manager, Hotel Management
Dear Giles, thank you for your feedback. To be honest, we are quite surprised by your review. As soon as you reported the issue with the hot water, we acted immediately in order to fix it. As you confirmed, the issue was sorted. We hope to host you again. Regards, Apartment Wharf Team
by matthew
Really bad staff. Don't stay here!!!!!!
Posted 26 Jan 2017 on HotelsTerrible service from Cuba wharf staff. Unable to get into apartment keys didn't work when called staff was told too late and they would come back in the morning when. WE HAD NOW WHERE TO SLEEP. Only after I complained did someone turn up. Called Hotels .com to advise of incident and when put through to customer service phone call conveniently ended....
Comment from Hotel Management
1 Feb 2017 by General Manager, Hotel Management
Thank you for your feedback. Your review is very important for us. We are quite surprised about your review, to be honest. As soon as you contacted us on regards to the door not opening, we assisted you straight away in order to let you into the apartment. When we arrived at the apartment, the door lock was working just fine and was opened immediately. On regards to the other issues you mentioned, unfortunately we did not receive any report from you during your stay, otherwise we would have acted promptly to fix them. Please, accept our apologies. Regards, Apartment Wharf Team
by Perry
12 Days of London (Actually 5)
Posted 24 Jan 2017 on HotelsWe wrote a little song (to be sung to the 12 days of Christmas) to describe our experience at the warf:
On the first day of London, Apartment Wharf gave to me no hot water and cold showers for the family.
On the second day of London, Apartment Wharf gave to me 2 broken doorknobs, no hot water and cold showers for the family.
On the third day of London, Apartment Wharf gave to me 3 drips from leaky faucets, 2 broken doorknobs, no hot water and cold showers for the family.
On the fourth day of London, Apartment Wharf gave to me 4 more cold showers, 3 drips from leaky faucets, 2 broken doorknobs, no hot water and cold showers for the family.
On the fifth day of London, Apartment Wharf gave to me 5 splintered door thresholds, 4 more cold showers, 3 drips from leaky faucets, 2 broken doorknobs, no hot water and cold showers for the family.
...
Not to mention flickering light bulbs, uncomfortable and outdated furniture including nearly broken chairs, broken exhaust fans, stained carpets, an extensive but unnecessary set of rules, and appliances that did not work.
Comment from Hotel Management
26 Jan 2017 by General Manager, Hotel Management
Dear Perry, thank you for your feedback. To be honest, your review is quite surprising for us. We have received your report on regards to the hot water not running in the apartment on your second day. We acted immediately and in less than one hour the issue was sorted. We didn't receive any more calls nor emails from you reporting any of the issues you have mentioned, otherwise we would have acted promptly in order to fix them and make your stay with us as comfortable as possible. We have already checked the apartment and everything is in perfect working order.
We hope to host you again. Kind regards, Apartment Wharf Team
Recommended
for Everyoneby A verified traveler
Apartment great for our family
Posted 9 Jan 2017Smooth check in, lived staying in Canary Wharf. Well equipped, modern apartment and when we notified them of a couple of issues they fixed the problem the same day. Would stay again!
Comment from Hotel Management
11 Jan 2017 by Apartment Wharf Team, Hotel Management
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team
by Clare
Well equipped kitchen
Posted 1 Jan 2017 on HotelsExcellent - quiet when building works not active
Comment from Hotel Management
4 Jan 2017 by General Manager, Hotel Management
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team
by A verified traveler
Ideal for what we needed.
Posted 28 Nov 2016 on HotelsWe were in London for my daughter's wedding and the apartment gave us comfort and convenience with all the facilities that you could expect.
Comment from Hotel Management
30 Nov 2016 by General Manager, Hotel Management
Thank you for your feedback. We are very happy you liked our apartment. We hope to host you again soon. Regards, Apartment Wharf Team
by A verified traveler
Barely above a hostel
Posted 6 Nov 2016 on HotelsDefinitely not worth the cost. Was hit with a hefty deposit after reservations made and paid for. Facilities showing lots of wear, appliances need upgrading. Staff less than professional. Contacted by numerous people for our check-in time. They need to talk to each other or at least annotate the reservation. Zero sympathy when we couldn't make the check-in time. Traffic jam lasted hours due to closure of Tower Bridge, so cost us an additional fee and they made it sound like it was entirely our fault that we were late, despite knowing of the bridge closure. Would have been nice if they had given us a heads up of traffic problems during the multiple calls. Info book provided for apartment contained more info on how we could be fined rather than useful info on the facilities themselves. Claimed parking available only to find out it was several blocks away and required a trip to their office to get access.
Comment from Hotel Management
10 Nov 2016 by General Manager, Hotel Management
Thank you for your feedback. As written in the fine print, visible before making the reservation, we have to hold £300 as deposit in case of damage to the property, but it is going to be refunded within 6 working days after your check-out, depending on your bank. The parking space we have provided for you is located just behind the building in which the apartment is. We hope you stay with us again next time. Regards, Apartment Wharf Team
