Ratings based on 1,048 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Perfect for travelling family
Heena checked us in and inquired about our stay daily. Thanks Heena!!!!!!!!
Our room was clean and had all the amenities for staying 9 days; fridge, stove, oven, kettle, toaster, dishwasher. Bathroom has a towel warmer. And a really big enclosed balcony. Lobby has an area selling some essentials etc. Sainsbury local is around the corner. Bus stops are across the street as well as the cutest coffee shop across the road. Safe and clean area. After traveling from so far, we were happy to have this place to come to at the end of our daily London adventures!
Comment from Hotel Management
11 Nov 2024 by Anta Secka , Hotel Management
Dear Aleitha,Thank you so much for your fantastic review! We're delighted to hear that your family had such a comfortable and enjoyable stay. It sounds like you made the most of the apartment amenities, and we're glad it provided everything you needed for your 9-day stay. Heena will be thrilled to hear your kind words—she's always happy to make sure guests are well taken care of!It's great to know you enjoyed the location as well, with everything from the nearby Sainsbury’s to the coffee shop and bus stops making it easy to explore London. We're so happy you found the area safe and clean—it sounds like the perfect base for your family adventures! We’d love to welcome you all back whenever you're in London again. Safe travels!Kind regards,Anta Secka Front Office Team Leader
by A verified traveler
Posted 2 Nov 2024
Do like this property been here twice now. Studio wasn’t very equipped with bigger pans so harder to make meals but other than that great
Comment from Hotel Management
12 Nov 2024 by Anta Secka , Hotel Management
Dear Leigha,Thank you for your great feedback! We’re so happy to hear that you’ve enjoyed staying with us for the second time. We appreciate your comment about the kitchen – we’ll definitely take it into consideration when reviewing our equipment to make sure it’s more convenient for meal preparation. We’re glad to hear the rest of your stay was great, and we look forward to welcoming you back again soon!Kind regards,Anta Secka Front Office Team Leader
by A verified traveler
Posted 9 Oct 2024
Great stay, would definitely stay again
Comment from Hotel Management
20 Oct 2024 by Anta Secka , Hotel Management
Dear Georgina,I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Anta SeckaFront Office Team Leader
by A verified traveler
Posted 23 Sep 2024
Clean property, helpful Staff, grocery near by. Located close to train station. Would stay again
Comment from Hotel Management
7 Oct 2024 by Anta Secka , Hotel Management
Dear Javier, we are pleased to hear you found our property clean, and our staff helpful during your stay. We are conveniently located close to the train station and near a grocery store. We look forward to welcoming you back soon. Kind regards,Anta SeckaFront Office Team Leader
by A verified traveler
Posted 23 Sep 2024
It was a nice clean place to stay.
Comment from Hotel Management
7 Oct 2024 by Anta Secka , Hotel Management
Dear Carla,I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,Anta Secka Front Office Team Leader
by A verified traveler
Posted 12 Sep 2024
The hotel front desk personal were all so great. The AC in the hotel rooms dont get as cold as I would like but that is just me so it is relative and its the UK with its weather lol. The rooms were very spacious, there is an interesting balcony and you get everything in a studio apt. My stay was still excellent and I highly recommend with a grain of salt ; ) Thanks guys.
Comment from Hotel Management
14 Sep 2024 by Anta Secka/ Front Office Team Leader , Hotel Management
Dear Kingsley, thank you for your positive review and recommendation. We are delighted to hear that you found our front desk team to be great and enjoyed the spacious rooms and amenities. We appreciate your understanding regarding the AC and weather conditions. Should you require any assistance in the future, please do not hesitate to contact us. We look forward to welcoming you back soon. Best regards, Anta Secka Front Office Team Leader
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Anta Secka/ Front Office Team Leader , Hotel Management
Dear Michael,Thank you very much for your review, I am delighted that you enjoyed your visit to the Adagio London Brentford. I look forward to welcoming you back again soon.Kind regards,Anta Secka
by A verified traveler
Excellent stay.
Posted 19 Aug 2024 on HotelsExtremely friendly staff. Great location. Clean. Would stay again.
Comment from Hotel Management
8 Sep 2024 by Anta Secka/ Front Office Team Leader , Hotel Management
Dear Sarah - Jane,I’m so glad that you had an enjoyable time during your stay at Adagio London Brentford. I hope we can welcome you back to the property in the near future. Kind regards,Anta Secka Front Office Team Leader
by A verified traveler
Posted 18 Aug 2024 on Hotels
Lovely studio apartment. We only stayed for one night so didn't need to use much of the very well equipped kitchen. Tea, coffee and milk, washing up liquid and dishwasher tablets provided. Reception staff were lovely and helpful. Although prior communication that photo ID is required to check in prior to arrival would have been appreciated as I didn't have any with me!!
Comment from Hotel Management
25 Aug 2024 by Anta Secka/ Front Office Team Leader , Hotel Management
Dear Gayle, thank you for your positive review. We are glad you enjoyed your stay in our lovely studio apartment and found our kitchen well-equipped. Your kind words about our reception staff are truly appreciated. Should you decide to visit us again, we hope to provide an even better experience. Kind regards,Anta SeckaFront Office Team Leader
by A verified traveler
Larger than average hotel rooms, but not clean
Posted 14 Aug 2024 on HotelsScuffed and dirty walls, sticky floors, stained sheets and dirty bathrooms
Comment from Hotel Management
17 Aug 2024 by Anta Secka , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the cleanliness of our property. This falls far short of the standards we strive to uphold, and we understand how disappointing this must have been.Please know that we are addressing these concerns immediately with our housekeeping team to ensure such incidents do not happen again. Your experience is important to us, and we would appreciate the opportunity to make it right. If you're open to it, please contact us directly at [contact information] so we can discuss how we can improve your next stay.Thank you again for bringing this to our attention. We hope to have the chance to provide you with the quality experience you deserve in the future.Kind regards,Anta Secka Front Office Team Leader
