Ratings based on 945 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
What a great property and staff. Well Done
Comment from Hotel Management
22 Nov 2024 by Guest Services, Hotel Management
Dear Kelly,Many thanks for taking the time to share your positive feedback.We’re so delighted to read that you found the hotel to be a lovely place to stay.We look forward to welcoming you back to our property in the future.Kind Regards,Guest Services
by A verified traveler
Posted 19 Nov 2024
I love the Aloft Hotel London transportation to Heathrow Airport and other places, it was very convenient but the only thing l didn't really like was their gym. The gym is not spacious and they don’t have enough equipments in there that’s all.
Comment from Hotel Management
22 Nov 2024 by Guest Services, Hotel Management
Dear Samuel,Thank you for taking the time to share your valuable feedback. We greatly appreciate your feedback and will use it to enhance our services. We look forward to welcome you soon in the near future. Kind Regards,Guest Services
by A verified traveler
Posted 19 Nov 2024
First time staying at this hotel. We had a spacious room (although it was the disabled room), it was clean and the bed was really comfortable. Food in the bar was also really good.
Comment from Hotel Management
19 Nov 2024 by Aayush, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 19 Nov 2024
Excellent and friendly customer service! Easy check in and they provided extra assistance with a nice cup of coffee after an overnight flight. I would be very happy to stay here again!
Comment from Hotel Management
19 Nov 2024 by Kay, Hotel Management
Thank you for your excellent feedback!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Kay, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Kay, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Kay, Hotel Management
Thank you for your Feedback.
by A verified traveler
Posted 28 Oct 2024
Helpful and freindly staff felt always welcome,
Comment from Hotel Management
29 Oct 2024 by Aayush, Hotel Management
Thank you for the feedback.
by A verified traveler
Posted 24 Oct 2024
Hotel was lovely quiet and child friendly
Comment from Hotel Management
29 Oct 2024 by aayush, Hotel Management
Thank you for the feedback.
by A verified traveler
Posted 21 Oct 2024
We exhibited at ExCeL and there were a lot of build works in the immediate area but no consequent noise. The hotel was extremely clean and well kept. The staff exceptionally friendly and the whole stay outstanding. One solitary issue was the very highly-priced Chardonnay (two large almost equalled our two main courses) so I'd suggest caution at the bar. Still totally worth it and will definitely stay again.
Comment from Hotel Management
21 Oct 2024 by Aloft Team, Hotel Management
Thank you for your feedback.
