Ratings based on 1,061 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Room is clean but not very big. Staff is super friendly and helpful. Easy to get around with public transport.
Comment from Hotel Management
30 Dec 2024 by Ranie - Hotel Reception, Hotel Management
Dear Mr/Ms Jessie,Many thanks for remaining with us. That everything went smoothly during your stay at our hotel and that you enjoyed the ease of our prime position in the heart of London, near public transit, and easy access to all parts of the city, makes us very glad. Thank you also for complimenting our clean rooms and helpful and kind employees. If you ever return to London, my colleagues and I look forward to having you as our guests. Have a wonderful holiday season!Kind regards,
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Jose-receptionist, Hotel Management
Dear IsaiahThank you for your feedback. :)Best regards,
by A verified traveler from North Caldwell
Posted 22 Dec 2024
Great location. Very convenient to have a ski shop and ability to purchase ski tickets right in the hotel. All amenities are nice and clean. Hotel is just the right size, not to big not to small. Not ever crowded, just right.
Comment from Hotel Management
22 Dec 2024 by Jose-receptionist, Hotel Management
Dear Ljiljana Thank you for your feedback. We are happy you enjoyed the very convenient location and you found all the amenities nice and clean. We hope to see you again in the future!Best regards,
by A verified traveler from Denver
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Bruno-Manager, Hotel Management
Dear MariaThank you for your feedback. Hopefully we will see you in a soon future! Best regards,
by A verified traveler
Posted 1 Dec 2024
Unfortunately, I am confident bedding was not changed after previous guest departed. The sheets had body hair, did not look fresh at all. Table had stains. Clenaning is poor.
Comment from Hotel Management
2 Dec 2024 by Ranie - Hotel Reception, Hotel Management
Dear Mr/Ms Dmitrij,We regret to hear this review from you. We just cannot agree that your visit was that because the majority of our guests praise our pristine rooms and comfortable beddings. We apologize if we did not achieve your expectations. If you want to keep in touch with us about this review, we are pleased to listen. We take your feedback seriously and, once again, apologize.Kind regards,
by A verified traveler
Posted 1 Dec 2024
Besides Wi-Fi being a bit sketchy, the rest is just fine.
Comment from Hotel Management
2 Dec 2024 by Ranie - Hotel Reception, Hotel Management
Dear Mr Jerko,We appreciate you for staying at Alhambra Hotel. We are grateful for your review rate about your recent stay with us. We apologize for the wi-fi problems you encounter and we are looking into this review to investigate what needs to be fixed. Although you have not written any other comments, we assumed everything went well and you enjoyed our central London location and our spotless rooms as most guest enjoyed while staying with us. We hope to have the chance to host you once more.Kind regards,
by A verified traveler from Bristol
Posted 1 Dec 2024
To many stairs for us
Comment from Hotel Management
2 Dec 2024 by Ranie - Hotel Reception, Hotel Management
Dear Ms Maree,Thank you for staying with us. We hope you enjoyed our comfortable service and clean lodging in Kings Cross. We apologise if your accommodation was placed on a higher floor. We hope you enjoyed our location near Kings Cross Station, which allows you to go throughout the city via rail. Your thoughtful feedback is much appreciated. We hope to host you again.Kind regards,
by A verified traveler
Posted 30 Nov 2024
Nice space, clean. When we arrived, the lady at the front desk was very helpful and accommodating… but when we were checking out, the guy at the desk was not good. Otherwise, a nice affordable place to stay near the train station.
Comment from Hotel Management
1 Dec 2024 by Ranie - Hotel Reception, Hotel Management
Dear Ms Farah,Thank you very much for your review. We appreciate you for commending our spotless facility and the kind staffs. We are happy that you enjoyed our location in central London and we are truly grateful the you found us to be a good budget hotel find in the busy area of London. We hope we will have the chance to host you again in the future.Kind regards,
by A verified traveler
Posted 27 Nov 2024
Creaking floors in your room and you hear steps from above if you’re staying in the lower floors. Very thins walls, you’re able to hear people’s voices as well as all outside noise. The room is extremely tiny, not enough pictures to show how it really looks like. The shower smells bad when you first turn on the water and the head shower is very dirty, you are also able to hear every time the people above you flush their toilet. The only convenience is having the tube and international train station near by.
Comment from Hotel Management
28 Nov 2024 by Jose-receptionist, Hotel Management
Dear LizbethThank you for taking the time to provide your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations. Please note that buildings in Central London are often historic, and room sizes as well as structures tend to reflect the area's unique character. However we will review your comments about the shower and noise issues to see how we can improve. We are glad to appreciated the convenient location near the tube and international train station, and we hope to have the opportunity to welcome you again in the future!Kind regards,
by A verified traveler
Posted 25 Nov 2024
Spotless & well maintained with comfortable bed and good shower. The situation is ideal for transport within London and trains out.
Only slight quibble would be that rooms are small
Comment from Hotel Management
26 Nov 2024 by Jose-receptionist, Hotel Management
Dear LeeThank you for your review. We are glad you enjoyed the situation ideal for transports around London our out. Just note, the room sizes in central London is generally the same. We hope to see you in the future!Best regards,
