Ratings based on 416 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler from Grand Haven
Posted 4 Nov 2024
We love staying at their hotel. The staff are always helpful and friendly.
Comment from Hotel Management
5 Nov 2024 by NN, Hotel Management
Dear Alistair,Thank you for your recent stay at The Alexander Pope Hotel and thank you for letting us how we did.We are delighted to have provided you with a positive experience and look forward to welcoming you again in the future.Kind regards,A.Lovin
by A verified traveler
Posted 10 Oct 2024
It was all good! We enjoyed our stay. Nice and clean room, service is good and food is beautiful.
Comment from Hotel Management
24 Oct 2024 by Alexander Pope Team, Hotel Management
Dear Guest,Thank you for your recent stay at The Alexander Pope Hotel and thank you for your feedback. We are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, A.Lovin
by A verified traveler from Hereford
Posted 1 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Alexander Pope Team, Hotel Management
Thanks for the rating.
by A verified traveler
Posted 19 Aug 2024
Fantastic location overlooking the Thames. Easy walking distance to centre of Twickenham or further afield like Richmond and Teddington. Booked a superior room with a balcony with great views. The only things we would criticise is the fact that the Sky Box and TV were not working properly and also the Coffee machine wasn't. Neither were there any instructions in the room for use of these. Staff tried to put the tv/Sky right but unsuccessful. Otherwise would have been excellent.
Comment from Hotel Management
27 Aug 2024 by nn, Hotel Management
Dear Peter,Thank you fpr your recent stay at The Alexander Pope Hotel and thank you for your review.We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us and would like to apologise for where we missed the mark. We are in the process of upgrading the Tv's in the rooms and could not wait for them to be installed. We hope to be of service to you again in the future. Best wishes , A.Lovin
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by nn, Hotel Management
Dear Nick,Thank you for your recebt visit at our pub and thank you so much for your high rating! We hope to see you soon!Best wishes,A.Lovin
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
28 Aug 2024 by nn, Hotel Management
Dear Eugene,Thank you for your recent visit stay at our hotel and thank you so much for your high rating! We hope to welcome you again in the future!Best wishes,A.Lovin
by A verified traveler
Five nights in Twickenham
Posted 15 Jul 2024 on HotelsThe hotel is in an excellent position for transport connections if you do not want to drive in London, bus outside, train (Strawberry Hill) 7 min walk. It is in excellent condition with spacious and very comfortable rooms and a high level of cleanliness. The staff are all very friendly and helpful. The restaurant has food of very good quality prepared and served generally to a high standard.
It did let itself down to a certain degree through a number of issues which are totally avoidable and led to frustration on our part.
The rooms have full Sky package, excellent we thought and unusual these days, but they have an issue all around the hotel with the Sky boxes failing, freezing, etc leading to them requiring constant re-booting. This was our experience and that of the member of staff that helped out on more than one instance.
Breakfast was pretty good with a large choice, however, they have to learn how to cook bacon without cremating it. They had an inability to provide white bread with the breakfast, my wife does not like brown and sourdough does not toast!!. No deliver of bread for 4 days, perhaps a call to Waitrose, who delivered on the second day, would has sufficed especially when guests have requested it more than once.
Restaurant food was very good, but they again had an inability to provide the menu, this time it was the sweets, 2 from 4 was the norm 1 from 4 on 1 day is not good enough - delivery issue?
Comment from Hotel Management
28 Aug 2024 by nn, Hotel Management
Dear Andrew,Thank you for your recent stay at our hotel and thank you for letting us know how we did.We are delighted to have met most of your expectations and would like to apologise for where we have missed the mark. Unfortunately, when our suppliers are letting us down it gets reflected on us. The issues have been brought to our suppliers' attention who have committed to resolve them and have been constant since on delivering promptly the produce we rely on. With regards to the Sky Tv's, we are in the process of having them replaced by up to date technology and we can assure you that you will have a more memorable experience on your next stay.We look forward to welcoming you again in the future.Best wishes,A.Lovin
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
28 Aug 2024 by nn, Hotel Management
Dear Gerald,Thank you for your recebt visit at our pub and thank you so much for your high rating! We hope to welcome you again in the future!Best wishes,A.Lovin
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by nn, Hotel Management
Dear Roger,Thank you for your recent stay at our hotel and thank you so much for your rating! We will endeavour to improve our preformances for a higher score We hope to see you soon!Best wishes,A.Lovin
