Ratings based on 993 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Miriam Varoli, General Manager Andaz London, Hotel Management
Dear Mary,Thank you for your perfect score! We hope to welcome you back to Andaz soon.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Miriam Varoli, Hotel Management
Dear Kam,Thank you for your score 10/10 in your review. We appreciate this and hope to welcome you again with us!Best regards,Miriam VaroliGeneral ManagerAndaz London
by A verified traveler
Good room and better people
Posted 15 Aug 2024 on HotelsGood hotel, decent size rooms but lacks a good chair for work and taking calls
Comment from Hotel Management
19 Aug 2024 by Miriam Varoli, Hotel Management
Dear Deepanshu,Thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you enjoyed the hotel overall and found the rooms to be a decent size.We appreciate your feedback regarding the lack of a suitable chair for work and taking calls. We understand the importance of having a comfortable and functional workspace, especially for business travelers. We'll take your comments into consideration as we continue to evaluate and improve our guest room amenities.Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future.Best regards,Miriam VaroliGeneral ManagerAndaz London
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Miriam Varoli, Hotel Management
Dear Joshua,Thank you for your score and your review of your stay with us.We hope you had a lovely stay and we get to welcome you soon with us at Andaz London.Best regards,Miriam VaroliGeneral ManagerAndaz London
by A verified traveler
Posted 1 Aug 2024
Great location, stylish, comfortable and good air con
Comment from Hotel Management
19 Aug 2024 by Miriam Varoli, Hotel Management
Dear Thomas,We're thrilled to hear that you enjoyed your stay with us! It's wonderful that you found our location convenient, and that you appreciated the stylish and comfortable atmosphere of our hotel. We're also glad that the air conditioning kept you cool and comfortable during your visit.Thank you for taking the time to share your positive feedback. We look forward to welcoming you back again soon!Best regards,Miriam VaroliGeneral ManagerAndaz London
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Miriam Varoli, Hotel Management
Thank you for scoring us a very good score with your review. We hope to welcome you soon again to Andaz London!
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
19 Aug 2024 by Miriam Varoli, Hotel Management
Dear Katlyn,Thank you for your review.We appreciate your rating and hope you enjoyed your stay.Best regards,Miriam VaroliGeneral ManagerAndaz London
by A verified traveler
Plumbing problems in the hotel.
Posted 23 Jul 2024 on HotelsThere is something wrong with the plumbing system in the hotel. Loud water pumping noises came from one of the walls in the room which kept me awake at night. The management changed the room for me but the toilet and faucet in the new room made hissing sounds whenever the water was turned on. The sound proofing of the room was poor as I could hear noises from the room above and next to my room.The hotel is located in the business district and not near the main tourist or shopping attractions. The traffic around the hotel was terrible with several road closures throughout the day. We did not find the hotel to be ideally located. Overall, I was rather disappointed with the hotel in terms of comfort and service.
Comment from Hotel Management
30 Aug 2024 by Miriam Varoli, Hotel Management
Dear Hye Jung, We apologize for the inconvenience caused by the plumbing issues and noise disturbances during your stay. We understand that these problems can significantly impact your experience. We're committed to addressing these concerns and will take steps to improve our plumbing system and soundproofing.Thank you for your feedback on the hotel's location. We'll consider your comments as we continue to evaluate our offerings. We hope you'll give us another chance to provide a more satisfactory experience in the future.Best regards,Miriam Varoli General ManagerAndaz London
by A verified traveler
Posted 22 Jul 2024 on Hotels
Stay was ok. I was told I would be sent an invoice but none since despite several attempts to contact the hotel. My card has now been charged twice and I wi be disputing these charges as I dont know what I’m being charged for.
Very upset by this!!!!!
Comment from Hotel Management
30 Aug 2024 by Miriam Varoli, Hotel Management
Dear Oluwakemi, We apologize for the inconvenience regarding your invoice. We understand your frustration and will investigate the matter immediately. Please email us or contact us via Expedia with any relevant communication you've had with the hotel. We'll ensure that the charges are corrected and that you receive a detailed invoice promptly.Best regards,Miriam VaroliGeneral Manager Andaz London
by A verified traveler
Posted 28 Jun 2024
Great weekend base right next to Liverpool Street.
Comment from Hotel Management
28 Aug 2024 by Miriam Varoli, General Manager Andaz London, Hotel Management
Dear Claire, Thank you for sharing your feedback with us. I am glad to know you had a great time at Andaz London and found our location very convenient to go around the city. It was a pleasure to serve you, and I look forward to welcoming you back again soon.
