Ratings based on 17 Verified Reviews
4.6 Room cleanliness
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pomona
Posted 3 Nov 2024
Great spot near food and transportation
by A verified traveler
Posted 8 Sep 2024 on Travelocity
no microwave, asked to supply our own toilet paper when we called for more. elevator never worked the entire time we were. there 5 days we were on the 3rd floor. charged 50$ when I asked for a two hour late check out! TV no instruction on how to use same for the washer/dryer combo.
by A verified traveler
Posted 8 Sep 2024 on Travelocity
there 5 days the elevator was not working the entire time. hard to get a quick response to a question, all by e-mail. when we called for toilet paper we were told we were expected to supply our own! no microwave, no instruction on tv, or washer drier combo unit, no wash cloths even after we asked for them.
by A verified traveler
Great apartment with super location
Posted 13 Jul 2024 on HotelsCentral location with good tube/bus connections within a couple of minutes of walk. Couldn't get the mobile app to work as a door key, but keyfob's where also available in a small safe downstairs from the entrance.
Comment from Hotel Management
31 Jul 2024 by Stayo , Hotel Management
Hello,Thank you for your review! We’re delighted to hear that you found our central location and public transport connections convenient.We apologize for the trouble you had with the mobile app for accessing the door. We’re glad to know that the keyfobs were available and helped you gain access to the apartment.Thank you for your feedback and for staying with us. We hope to welcome you back soon!Best regards,The Stayo TEam
by A verified traveler from Stanford
Posted 1 Jul 2024
The Good:
Good location and apartment was relatively spacious (by London std) and clean.
The Bad:
Minus 1 star for zero wifi signal in bedroom! I assume the wifi hub is in the living room.
Minus 2 stars for non-functional lift! I have to haul my two big luggage all the way up to the 4th floor. The last floor has really steep staircase.
The Ugly:
First beef is the annoying app to download to access apartment. My phone signal is slow to begin and it took a long time to get the app and instructions down.
Another beef is that they charged my 30 extra pounds to delay my check out time from 10am to 11am.
Comment from Hotel Management
31 Jul 2024 by Stayo , Hotel Management
Hello,thank you for your feedback. We’re pleased to hear that you enjoyed our location and found the apartment spacious and clean.We apologize for the inconvenience you experienced. While we understand that the lift’s absence was frustrating, please note that our listing does not include a lift as part of the amenities. We’re sorry for any difficulty this caused, especially with the steep staircase and carrying luggage up to the fourth floor.We’re also glad to inform you that the Wi-Fi coverage issue in the bedroom has been resolved. We appreciate your patience while we worked on this.Regarding the app download process and the late checkout fee, we understand your concerns and will review our procedures to enhance the guest experience.Thank you for bringing these matters to our attention. We hope to have the opportunity to offer you a better experience in the future.The Stayo Team
by A verified traveler
Posted 20 Jun 2024
It is a clean, good size studio for a family of 4. Walkable to Hyde Park and all the main attractions. Bakeries, restaurants, shopping close by. The only part that they need to improve is the initial contact with the agent once you booked the room. It wouldn’t allow us to check in. It wouldn’t accept our email or phone number. Then while we were trying to call them they actually called us. The agent said the reason we couldn’t add our email for the check in process to begin is because she didn’t “unlock” it. After that moment of frustration all things went smoothly. We had a box in front of the building, down a few steps, a code to punch in, a key for the apartment and that’s it. We enjoyed our stay.
Comment from Hotel Management
31 Jul 2024 by Stayo , Hotel Management
Hello,Thank you for your review! We’re delighted to hear that you found our studio clean and spacious, and that you enjoyed the convenient location near Hyde Park and various attractions.We apologize for the initial check-in issue and the frustration it caused. We appreciate your patience and understanding. We’re working on improving our check-in process to prevent this from happening in the future.We’re glad that once the check-in was resolved, everything went smoothly and you enjoyed your stay. We hope to welcome you back on your next visit!Best regards,The Stayo Team
by A verified traveler
Posted 10 Apr 2023
We enjoyed our stay. The apartment was clean and well-located. Although property management is not onsite, they were very responsive when we had requests, including calling me to follow up. They were also quick to respond when we had questions during the booking process. I would stay at this or another Stayo property in the future.
Comment from Hotel Management
24 Apr 2023 by The Stayo Team, Hotel Management
Hello Valerie,Thank you for taking the time to publish this lovely review about your recent stay at Stayo.It’s always wonderful to read positive feedback and our team are grateful that you appreciated their hard work. I will share your kind words with them as I’m sure they’ll be thrilled to hear you had a good time!We hope you'll consider us again when you next stay in London.Kind regards,The Stayo Team
by A verified traveler
Posted 28 Jan 2023
This room was advertised as a two double beds when in fact it was one with a cheap fold out couch with a thin foam mattress. It was a contactless checkin which asks for more money before you can even enter. Way overpriced for what was advertised.
Comment from Hotel Management
28 Feb 2023 by Stayo, Hotel Management
Hello Bryan,Thank you for your feedback regarding your stay and our policies, and I do apologise for any inconvenience. I have passed your comments along to the relevant department so that they may review and assess them.We hope we will still get the chance to welcome you back soon.Kind Regards,The Stayo Team
by A verified traveler
Posted 16 Oct 2022
The property was very clean and comfortable and had a very nice aesthetic. We were sorry to find that there was a wall monitor only, with no tv reception. The location is excellent - near museums, shops and restaurants.
Comment from Hotel Management
15 Nov 2022 by Abby, Hotel Management
Hello Deirdre,Thank you for taking the time to provide your feedback on your stay. We are happy to hear you enjoyed your time with us, and appreciate you feedback regarding the flat. I want to assure you I have escalated this to the appropriate team so that they may address accordingly. I hope we will have the chance to welcome you back soon!Kind Regards,The Stayo Team
by A verified traveler
Posted 24 Sep 2022 on Hotels
Perfect Location! Very convenient to London activities and sites.
Apartment was clean and comfortable. A great place to stay when exploring the city
Comment from Hotel Management
4 Oct 2022 by The Stayo Team, Hotel Management
Hello Kristine,Thank you for your amazing review! Our team truly appreciates it and it most definitely makes us proud of what we strive to accomplish every day! We are sincerely looking forward to the pleasure of welcoming you back soon. Many thanks.The Stayo Team
