Ratings based on 66 Verified Reviews

3.1 out of 5
58% of guests recommend
3.1 Room cleanliness
3.1 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 12 Dec 2023 on Hotels
Comment from Hotel Management
20 Dec 2023 by The Lagoona Resort, Hotel Management
Dear Mr. Agarwal,Namaste!We regret your rating and upon checking with our team, it has come to our notice that there was a slight delay during your check as we were getting the room ready for you. During the wait, our team did reach out to you and tried their best to make you comfortable while your short wait commenced.We hope you allow us another chance to serve you again.Warm regards,Management - The Lagoona Resort
3 out of 5
by A verified traveler

Posted 2 Oct 2023
Staff and service is average
Comment from Hotel Management
9 Oct 2023 by The Lagoona Resort, Hotel Management
Dear Mr. Venkatakrishnan,Namaste!We regret your rating and feedback and are trying to connect with you to get details of your concern to put in place corrective measures.Since your review does not share any clarity on your experience, we hope to hear from you to ensure we provide you the perfect stay on your next visit to us.Warm regards
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Dec 2020 on Hotels
4 out of 5
by A verified traveler

My Stay at Lagoona

Posted 31 Dec 2019 on Hotels
Not very comfortable. Whereas the location is good
4 out of 5
by A verified traveler from Saddle brook

Posted 25 May 2019 on Hotels
Very friendly staff, excellent service and excellent food. Place had a DJ on weekends and games too. Close to city center yet away from the noise, rooms facing the valley. Definitely recommend
4 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

Good Hotel with serene view

Posted 1 Jul 2018
Over all experience was generally okay. Hotel Execurive suite was priced very expensive 52k for 2 nights over weekend. Value for money not recd. It included only breakfast. Swimming water was slightly green in color or rather unhygenic. I have at better hotels (3/4 star rating) at much competitive rates
Comment from Hotel Management
13 Feb 2019 by Team Lagoona , Hotel Management
Dear Guest Greetings !!!!! Thank you for your review. We appreciate your efforts to penned down certain lapses in our services rendered . Its been our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. And we have fallen short to the guest expectation . We will take corrective action wherever required . Do visit us again to see the difference. Regards Domnick Rodrick General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

Posted 4 May 2018
It was a good experience staying at Lagoona, room was excellent, food was okay, but the Buffet dinner was not up to the mark, was not even value for the money, need to check out. Over all it was a good staying. Thanks
Comment from Hotel Management
6 Jun 2018 by General Manager , Hotel Management
Dear Rupesh Greetings !!!!! Thank you for your review. We are happy to note you have really liked our Resort and also its services. Your appreciation goes a long way to motivate my team members. Its our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. Do visit us again Regards Domnick Rodrick General Manager
4 out of 5
by A verified traveler

Feel good

Posted 26 Jan 2018 on Hotels
It’s was good experience .it was our second trip to lagoona and it was amazing.the view is too good and most important it’s not located in crowded place.
Comment from Hotel Management
13 Feb 2019 by Domnick Rodrick, Hotel Management
Dear Guest Thank you for taking the time to share your stay experience with us! We are absolutely delighted to hear that your overall stay was to your expectations and that you enjoyed our amazing location and our award winning customer service! We continuously strive to create extraordinary stay experiences and genuinely care about our guest. On behalf of our entire team we thank you for sharing your experience and hope we have the pleasure to welcome you back once again! Best Regards, Domnick Rodrick General Manager
4 out of 5
by A verified traveler

Great

Posted 5 Jan 2018 on Hotels
The room was very clean and hospitable. The staff were friendly and helpful.
Comment from Hotel Management
13 Feb 2019 by Team Lagoona , Hotel Management
Dear Guest Thank you for taking the time to share your stay experience with us! We are absolutely delighted to hear that your overall stay was to your expectations and that you enjoyed our amazing location and our award winning customer service! We continuously strive to create extraordinary stay experiences and genuinely care about our guest. On behalf of our entire team we thank you for sharing your experience and hope we have the pleasure to welcome you back once again! Best Regards, Domnick Rodrick General Manager
5 out of 5
by Jugal

First visit great tym spent at lagoona resort

Posted 22 Jul 2017 on Hotels
At Lonavala The lagoona resort Location,amenities,service,cleanliness of hotel and room all superb up to mark.......great place to visit
Comment from Hotel Management
13 Feb 2019 by Team Lagoona , Hotel Management
Dear Guest Thank you for taking the time to share your stay experience with us! We are absolutely delighted to hear that your overall stay was to your expectations and that you enjoyed our amazing location and our award winning customer service! We continuously strive to create extraordinary stay experiences and genuinely care about our guest. On behalf of our entire team we thank you for sharing your experience and hope we have the pleasure to welcome you back once again! Best Regards, Domnick Rodrick General Manager
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