Ratings based on 18 Verified Reviews
2.5 Room cleanliness
2.6 Service & staff
2.6 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from mumbai
Not good
Posted 25 Jun 2018Not good !not facility! No management
No system!
Food quantity not good
Behaviour not good
by A verified traveler
Posted 24 Jun 2018
by A verified traveler
It was very nice clean rooms staff very good
Posted 17 Jun 2018 on Hotelsby A verified traveler
Worst hotel
Posted 2 Jun 2018 on Hotels7000/ni8 paid
Rooms like 700/night
Breakfast bread they don't provide roasted bread no spoon
They are interested in outdoor customer for restaurant
They think that they are giving free breakfast and doing donation for customers
Do teeth and muscle exercise
by A verified traveler
Not good un hygiene
Posted 2 Jun 2018 on HotelsOverall It was ok, breakfast was rubbish swimming pool very dirty room was ok
by A verified traveler
Worst place to stay. Zero value for money.
Posted 28 May 2018No lock in the room, cockroaches in cupboard, intercom does not work, AC was not properly working initially, toilet basin pipe was leaking and floor got wet..later on fixed. One wall mounting fan was hanging down..later fixed. Balcony is never cleaned..chairs and tables are full of mud. Tea/coffee sachets were not replenished unless asked for.
I paid 14K for 2 nights on BB basis(2 adults+1 child). Will.never recommemd . Expedia should be held squarely responsible for making such exegerated recommendation .Worst hotel experience in my life.
by A verified traveler
Can be chosen
Posted 21 May 2018 on HotelsOverall resort is good but services to be improved.
You have to ask again again for toiletries. Package was including wifi but wifi was not provided.
Lift was also malfunctioning often.
Water park and location is excellent.
by A verified traveler from Alibag
Very bad experience
Posted 18 May 2018
Pros: NO
Kumar Resort is out dated
When I first walked into the lobby, it was a mess, unattractive, and the desk attendant was rude. next getting items into the hotel was extremely rough and the room was dirty. Mirror was not clean. the clean towels were rough. No hair dryer or iron or refrigerater in the rooms. dishes was dirty. Complementary breakfast was not good. No proper room service. NEVER again will I stay at this place and would like to get a refund back for the horrible shock and experience we had staying at this hotel. They charged us Rs 8000/- for one night stay. Also in water park water was dirty and rides were not maintained. VERY DIRTY.
by A verified traveler
Posted 27 Apr 2018 on Hotels
by A verified traveler
Go for Water Park only, not rooms
Posted 2 Apr 2018 on HotelsWe we're 3 families stayed for a night in new building of Kumar Resorts. Arrival was shaky as the person at reception was rude. No reservation was sent by hotel.com even if we booked 3 weeks in advance. Was asked to produce evidenc of booking. Manager intervened to allow late check-out at 1pm against checkout time of 10 am. That was asked during booking as well and it happened finally. Reception is in old building and rooms we got w in new building. Ground and first floor of new building is a kids play and game zone with extremely loud music playing the whole day. Don't expect peaceful time in room from 10am till 10 pm. Rooms were basic and not worth the money. Bathroom tap wasn't working properly in (401). Towels and drinking water bottle had to be called for as the rooms were not ready probably because they didn't get the booking from hotel.com
Game zone on ground floor has ample stuff to keep kids happy. Water park in the property has some decent rides and plenty of swimming pools. Kids enjoyed the water park which opens at 9:30. Water park entry was free for residents. Breakfast buffet was normal, nothing extra ordinary. Resort is on old Mumbai Pune highway with plenty of shops and in middle of Lonavala market. You would get a feel of staying inside of a shopping mall full of kids games instead of staying in a resort. Swimming pools are accessible only when water park is open. Overall... Just ok. Water park is highlight, not the hotel.
