Ratings based on 15 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Mar 2024
The property appears to be old and could do with an upgrade. For instance when it rained the roof leaked. What’s there is clean. Staff are very courteous, helpful and professional.
Comment from Hotel Management
9 Apr 2024 by Mariette, Hotel Management
Thank you so much for your kind words and recommendation. We look forward to welcoming you back to our residence.
by A verified traveler
Posted 17 Feb 2024
On thé positive side- internet worked well, the meal at the restaurant was above average, the staff was kind and friendly.
On the negative side- the air conditioner could barely keep up and I had to sit directly beneath it at full blast in the heat of the day. The door had large spaces where warm air and mosquitoes could get through. Woke up with one bite.
For Togo this hotel is better than average. Although it cost more than the Hilton in Muscat, Oman, which was superb.
Comment from Hotel Management
19 Feb 2024 by Mariette, Hotel Management
Thank you for the recommendation, we took note of your comment and we will remedy it.
by A verified traveler
Posted 30 Jan 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Mariette, Hotel Management
Thank you very much Marianna for the rating you gave.A satisfied customer is a won over customer
by A verified traveler from Washington
Posted 22 Jun 2023
Nice hotel with an amazing staff who will give you all the recommendations you need for a fully successful stay in the heart of the capital. Highly recommended.
Comment from Hotel Management
22 Jun 2023 by Direction, Hotel Management
Nous tenons à vous remercier sincèrement pour votre aimable message de satisfaction. Votre retour positif est une grande source de motivation pour nous, et nous sommes ravis d'apprendre que vous avez été pleinement satisfait de nos services.Notre objectif principal est de fournir à nos clients une expérience exceptionnelle et de dépasser leurs attentes. Votre commentaire encourageant nous confirme que nous sommes sur la bonne voie.Nous sommes ravis d'avoir pu répondre à vos besoins et de vous offrir un service de qualité. Votre satisfaction est notre plus grande récompense. Si vous avez d'autres commentaires ou suggestions pour nous aider à améliorer encore davantage notre service, n'hésitez pas à nous en faire part.Nous espérons avoir l'opportunité de vous accueillir à nouveau à l'avenir et de vous offrir une expérience tout aussi agréable. Votre fidélité est très précieuse pour nous.Merci encore pour votre aimable retour. Nous sommes ravis que vous ayez passé un bon moment avec nous.
by A verified traveler
Posted 20 Oct 2020 on Hotels
Comment from Hotel Management
24 Oct 2020 by Mariette, Hotel Management
Bonjour
Merci beaucoup pour votre note.
C'est aussi un plaisir pour que vous aviez apprécier votre séjour 👍👍👍
by A verified traveler
Posted 10 Jan 2020
Comment from Hotel Management
13 Jan 2020 by Mariette, Hotel Management
Cela nous fait plaisir de savoir que vous aviez apprécie votre séjour au sein de la Résidence Océane
by A verified traveler
Lome Residence Hoteliere Océane.
Posted 1 Jun 2019 on HotelsA charming Boutique hotel conveniently located in central Lomé. Lovely staff who were very helpful in enabling me to enjoy my time in the city to the full and put up with my pidgin French and assist me in English when required.
Good air-conditioning and WiFi too, as well as a cool onsite bar with lots of characters passing through. If I'm back in Lomé again I will definitely stay here again.
Comment from Hotel Management
1 Jun 2019 by Mariette, Hotel Management
Hello, thank you for your comment.
we are also delighted that you enjoyed your stay
by A verified traveler
Delight
Posted 30 May 2019 on HotelsSpent only a night here. The experience was different. It had a warm ambience and very helpful staff. The breakfast was good enough. The bed was comfy. The only let down was the location. I will visit again!
Comment from Hotel Management
31 May 2019 by Mariette, Hotel Management
Thank you for your message, we very much appreciate that you like your stay.
by A verified traveler
Posted 14 Sep 2024
De locatie is leuk, midden in een druk gedeelte van Lomé met markt. Heel speciaal vormgegeven kamers, goed restaurant, een bar, een gezellige hoteleigenaar en heel vriendelijk personeel.
by A verified traveler
清潔さは保たれていると思います。ただ質の割には高いですね。
Posted 18 Jun 2024 on HotelsComment from Hotel Management
19 Jun 2024 by Philippe, Hotel Management
コメントありがとうございます。それにもかかわらず、到着が遅れたため、2泊が請求されなかったことの恩恵を受けたことを指摘したいと思います。そして、1.50ユーロの観光税でさえ高すぎるようです敬具
