Ratings based on 86 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
Clean - professional Staff
Comment from Hotel Management
5 Sep 2024 by Sylvain, Hotel Management
Thanks... We look forward to welcoming you again.
by A verified traveler
Posted 2 Aug 2024 on CheapTickets
Great stay. Absolutely beautiful hotel and swimming pool. Bed was a little stiff but everything else was great.
Comment from Hotel Management
28 Aug 2024 by Syl, Hotel Management
Dear Emmanuel,Thank you very much for sharing your feedback on your recent stay at Hôtel SARAKAWA. We are delighted that you enjoyed the beauty of our hotel and pool, as well as your overall experience with us.We have taken note of your comment regarding the firmness of the bed, and we apologize for any inconvenience this may have caused. However, we would also like to point out that we have different types of mattresses in our rooms, and we can change the room according to the client's needs as soon as the reception is informed. We will pay closer attention to this from the moment of check-in.We hope to have the pleasure of welcoming you back very soon for another memorable stay.Best regards,Sylvain, Brand Marketing Manager
by A verified traveler
Ideal hotel in lome
Posted 24 Feb 2024 on HotelsUsed as base whilst working locally
Comment from Hotel Management
28 Aug 2024 by Syl, Hotel Management
Dear Rupert,Thank you for your continued trust.Sylvain, Brand Marketing Manager
by A verified traveler
Hotel Sarakawa Lomé,
Posted 13 Feb 2024 on HotelsUSed as base for work locally
Comment from Hotel Management
1 Aug 2024 by Syl, Hotel Management
Thanks.
by A verified traveler
Posted 6 Feb 2024
Loved my stay at the Sarakawa /
Spent over 2 weeks 🙏
Comment from Hotel Management
5 Sep 2024 by Sylvain, Hotel Management
Thanks... We look forward to welcoming you again.
by A verified traveler
Hotel Sarakawa Lomé
Posted 2 Feb 2024 on Hotelsused as base for work locally
Comment from Hotel Management
5 Sep 2024 by Sylvain, Hotel Management
Thanks...
by A verified traveler
Hotel Sarakawa Lomé
Posted 12 Jan 2024 on Hotelsused as base for local work
by A verified traveler
Posted 13 Dec 2023 on Hotels
Comment from Hotel Management
5 Sep 2024 by Sylvain, Hotel Management
Thanks... We look forward to welcoming you again.
by A verified traveler
Posted 25 Jul 2023
We were a family of 4 traveling for a family event and arrived on July 20 for a one week stay. We had two bungalows and both had molds. The staff at the front desk were very unprofessional and unfriendly. Only the staff at the two restaurants were courteous and friendly. Will not stay there again.
by A verified traveler
Posted 23 Jul 2023
I had three separate reservations for my family of seven with confirmation numbers from Expedia. On arrival I was told they don't care about such confirmation numbers and spent almost two hours arguing with them before we were allowed to check-in. The staff were untrained and unprofessional. I would never stay there. We spent only three nights, even though we had paid online for four nights and decided to move to Hotel 2 Fevrier for the remainder of our stay in Lome.
