Hotel Novela Star Reviews

Nice property that is outside the city which is good for safety. not many transportation options. Don't do Uber or pay for anyones Uber, It will be expensive to do. The staff was nice, however most not English speaking. I would stay again. This is a beautiful beach front property.

At first given garden view room, but moved to sea view when we showed proof of that choice when booked. Did not feel very welcome. No verbal or written info about meals etc. Requested Wi-Fi code at least twice in the space of an hour. Finally, after returning to reception to query, a manager came to room and insisted on entering code himself into my phone. Very dangerous electric power points/sockets: hanging loosely out of wall, evidence of shorting of switch behind bed, spare socket not functioning, fridge disconnected and mouldy (photos available if required). When reported fridge problems to reception, was told someone would come to look. No-one came. Bathroom not really clean, with unsightly holes in shower area. Breakfast was adequate, but we were told only one free breakfast was included per room so had to pay for the second. Our booking proof that we'd paid for room with breakfast included was dismissed. Staff were so unhelpful and disinterested and the room had such dangerous electrics that, although we'd prepaid for 4 nights, we felt unable to stay there for more than one night. We had to find an alternative hotel. How very very disappointing!! The hotel setting and grounds were beautiful and immaculately kept.

Un hôtel qui mérite à être connu malgré son éloignement du centre de Lomé. Personnel accueillant et serviable. Petit bémol sur la chambre avec des prises de courant défaillantes. Bonne climatisation.