Ratings based on 898 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Union
Posted 3 Oct 2024
Good
by A verified traveler
Posted 30 Sep 2024
Room was great, clean and big.
Parking area was a bit dirty, didn’t look like it was cleaned in awhile
Comment from Hotel Management
1 Oct 2024 by Guest Relation Management, Hotel Management
Hi Ann,Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed your room and found it clean and spacious. Your comfort is our top priority, and we're glad we met your expectations in that regard. We take cleanliness seriously across all areas of our property, and we will be addressing the parking area issue with our team to ensure that it is regularly maintained to the highest standard. We appreciate your feedback and look forward to welcoming you back for an even better experience in the future.
by A verified traveler from East Moline
Posted 28 Sep 2024
N/A
Comment from Hotel Management
29 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Ahmed,Thank you for taking the time to share your experience with us at Comfort Suites Lombard. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Sergei,Thank you for being our guest at Comfort Suites Lombard and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Elizabeth,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Guest Relation Management, Hotel Management
Hi Garfield,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Comfort Suites Lombard and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 18 Sep 2024
This place was well kept together, but the staff was non-existent. Even when they were there, they were like zombies. This is excluding the housekeeping folks, as based on the room, they seem superb at their job.
Comment from Hotel Management
18 Sep 2024 by Guest Relation Management , Hotel Management
Hi Terry,Thank you for taking the time to share your experience. I’m glad to hear that you found the property well-kept and that our housekeeping team did a superb job maintaining your room. We will be addressing this with the team to ensure we provide a more engaging and helpful experience for all of our guests.Your feedback is very valuable, and we appreciate you sharing it. We hope to have the chance to welcome you back for a better experience in the future.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Guest Relation Management, Hotel Management
Hi Apolinar,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Comfort Suites Lombard and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 16 Sep 2024
Good
Comment from Hotel Management
17 Sep 2024 by Guest Relation Management, Hotel Management
Hi Haleema,Thank you for taking the time to share your feedback with us. We’re delighted to hear that you had a good stay at our hotel. It’s always our goal to provide a pleasant and comfortable experience for our guests, and we’re pleased to know that we met your expectations. Once again, we appreciate you choosing to stay at Comfort Suites Lombard and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Olubunmi,Thank you for being our guest at Comfort Suites Lombard and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
