Ratings based on 726 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Visiting in late October was a dream! The hot spring tubs were amazing ,staff we extremely friendly, and close location to the restaurant next door was convenient. I highly recommend staying here if you are travelling through Lolo. Just the view along route 12 was worth the stay!
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Marketing Team, Hotel Management
I'm sorry to hear about your disappointing experience. Your feedback is important to us, and we apologize for not meeting your expectations. Please reach out to our management team directly so we can address your concerns and work on making improvements. Thank you for bringing this to our attention.
by A verified traveler
Posted 10 Nov 2024
Great
Comment from Hotel Management
15 Nov 2024 by Marketing Team, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear you had a great experience. Your satisfaction is our top priority, and we look forward to welcoming you back soon!
by A verified traveler
Posted 10 Nov 2024
It was terrible, Our room that we paid over $140.00 for had a outlet that was hanging out of the wall only attached by the exposed wiring and the heater that was plugged into it didn’t work and so we got “upgraded” to a new room that had black mold all over the area surrounding the shower and there was chunks of chewed up apple on the floor by the bed, I would almost assume that both of the rooms hadn’t even been cleaned. If I had cell service I probably would’ve booked a different place but it was so late by the time we got there and got shuffled around.
Comment from Hotel Management
15 Nov 2024 by Marketing Team, Hotel Management
I'm truly sorry to hear about your experience. Your safety and comfort are our top priorities, and it's clear we fell short. We appreciate you bringing these issues to our attention, and we are addressing them with our team immediately. Please contact our management directly so we can make this right for you. Thank you for your feedback.
by A verified traveler from Spokane Valley
Posted 5 Nov 2024
The lodge isn't really a lodge. I stayed in a portable relatively far from the main building. It was fine...nothing special as far as accommodations go...a bed and a bathroom.
Comment from Hotel Management
6 Nov 2024 by Marketing Team, Hotel Management
Thank you for your feedback! We appreciate your insights about your stay in what we call our Outpost, this is our budget choice option compared to our large lodge style rooms. While we’re glad to hear it met your basic needs, we’re always looking for ways to enhance our guests’ experience. If you have any specific suggestions for improvement, we’d love to hear them. We hope to welcome you back for a more enjoyable stay in the future!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Marketing Team, Hotel Management
Thank you for your feedback. We appreciate your honest assessment and are glad to hear that there were some positives during your stay. However, we’re sorry to learn that we didn’t fully meet your expectations. Your comments will help us identify areas for improvement. We hope to have the opportunity to provide you with a better experience in the future!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Marketing Team, Hotel Management
Thank you so much for your fantastic review! We’re thrilled to hear that you had a wonderful experience with us. Your satisfaction means the world to our team, and we appreciate your kind words. We look forward to welcoming you back soon!
by A verified traveler
Posted 31 Oct 2024
Staff was awesome. Beds were comfortable. Room was clean. Will definitely be back.
Comment from Hotel Management
6 Nov 2024 by Marketing Team, Hotel Management
Thank you so much for your fantastic review! We’re thrilled to hear that you had a wonderful experience with us. Your satisfaction means the world to our team, and we appreciate your kind words. We look forward to welcoming you back soon!
