Ratings based on 197 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
No a/c or heater in the room. Good security. Staff was very pleasant. Rooms ending in 8 are directly over the gym and ate are quite noisy if the window is opened .
Comment from Hotel Management
30 Sep 2024 by General Manager, Hotel Management
Dear ManuelThank you for your feedback. We appreciate your comments regarding the lack of air conditioning and heating in your room, as well as your observations about noise from the gym. We’re glad to hear that you felt safe and that our staff provided you with a pleasant experience.We will take your suggestions into account to improve our services. We hope to have the opportunity to welcome you back in the future.Best regards,Jorge Gutiérrez
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
30 Sep 2024 by General Manager, Hotel Management
Estimada Sindi Reciba un atento saludo y nuestro agradecimiento por dejarnos su valoración positiva en nuestra encuesta de calidad. Esperamos nos visite en una próxima oportunidad. Cordialmente, Jorge Gutiérrez
by A verified traveler
Posted 21 Aug 2024
Everything good so far
Comment from Hotel Management
29 Aug 2024 by General Manager, Hotel Management
Dear KevinThank you for your feedback. We’re glad to hear that everything has been going well with your stay.We look forward to welcoming you back in the future and providing you with a memorable experience.Best regards,Jorge Gutierrez
by A verified traveler from Quito
Posted 16 Aug 2024
Nice hotel with great view. Rooms are nice and clean. Only problem is that the areas is a bit noisy.
Comment from Hotel Management
29 Aug 2024 by General Manager, Hotel Management
Dear JuanThank you for your kind feedback. We're glad to hear that you enjoyed the view and found our rooms nice and clean.We apologize for the noise issues you experienced. We understand how important a quiet environment is for a pleasant stay and will work on finding ways to address this concern.Thank you again for sharing your thoughts with us. We hope to have the opportunity to welcome you back and provide a more peaceful experience in the future.Best regards,Jorge Gutierrez
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
29 Jul 2024 by Gerente General, Hotel Management
Estimado AngelLe saludo atentamente desde Sonesta Hotel Loja y le agradezco su atención y su calificación positiva de nuestros servicios. Nos complace saber que disfrutó de nuestros servicios. Lo invitamos nos visite en una próxima oportunidad.Saludos CordialesJorge Gutiérrez
by A verified traveler
Posted 31 May 2024
Overall, I liked the property. There was just one thing that almost soured the experience, I was charged for the room when I checked in, and they pretended to charge me for the room again when I checked out. Since the bill wasn't that high, I could not have noticed it, but I did and produced a credit card stub to demonstrate I had already paid. That was enough, but it was an inconvenience nonetheless.
Comment from Hotel Management
30 Jun 2024 by General Manager, Hotel Management
Dear Mr. Luis,I am writing to sincerely apologize for the confusion regarding the payment of your account during check-out. We deeply regret any inconvenience this may have caused you.Please rest assured that we are taking immediate steps to improve our,sues from occurring in the future. Your feedback is invaluable to us, and we are committed to ensuring a smoother experience for our clients.Best regards,Jorge Gutierrez
by A verified traveler
Posted 30 Apr 2024 on Hotels
Comment from Hotel Management
3 May 2024 by Gerente General, Hotel Management
Estimado Darwin Su calificación positiva nos llena de satisfacción y nos anima a seguir ofreciendo experiencias memorables a nuestros huéspedes.Esperamos darle la bienvenida nuevamente en el futuro y brindarle otra estadía inolvidable.Cordialmente, Jorge Gutiérrez
by A verified traveler
Posted 28 Apr 2024 on Orbitz
Love the view of the city and the buffet breakfast.
Comment from Hotel Management
3 May 2024 by General Manager, Hotel Management
Dear Laurel Your positive feedback fills us with satisfaction and drives us to continue offering memorable experiences to our guests.We look forward to welcoming you again in the future and providing another unforgettable stay.Best regardsJorge Gutiérrez
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
7 Jun 2024 by Gerente General, Hotel Management
Estimado Danny Reciba un cordial saludo a nombre de Sonesta Hotel Loja.Agradecemos sinceramente que haya tomado el tiempo para calificarnos. Valoramos mucho su opinión, ya que nos ayuda a mejorar nuestros servicios continuamente.Si tiene algún comentario o sugerencia adicional que le gustaría hacernos conocer. Su retroalimentación es invaluable para nosotros, y cualquier recomendación que nos proporcione será considerada con el mayor interés.Esperamos tener el placer de recibirlo nuevamente en nuestro hotel y brindarle una experiencia aún mejor.Atentamente,Jorge Gutiérrez
by A verified traveler
Posted 14 Mar 2024
Friendly staff
Comment from Hotel Management
4 Apr 2024 by Gerente General, Hotel Management
Estimado AndresQueremos expresar nuestro más sincero agradecimiento por haber tomado el tiempo de dejarnos su calificación positiva. Nos llena de alegría saber que su experiencia en nuestro hotel fue satisfactoria y que logramos cumplir con sus expectativas.Gracias una vez más por su preferencia y por confiar en nosotros.Cordialmente, Jorge Gutiérrez
