Ratings based on 265 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Arlington
Posted 6 Nov 2024
Central location near old town. The room was spacious and bright, the bathroom very roomy. Breakfast buffet also good.
Comment from Hotel Management
11 Nov 2024 by Directora, Hotel Management
Muchísimas GRACIAS!!!Dirección Mercure Hotel Carlton Rioja
by A verified traveler
Posted 6 Sep 2024
Everything was fine. However, only one electric outlet in the room is substandard and needs to be addressed!
Comment from Hotel Management
11 Sep 2024 by Directora, Hotel Management
Thank You for your review!!Dirección Mercure Hotel Carlton rioja
by A verified traveler from Laguna Niguel
Posted 15 Jul 2024
Very good location but hotel is very basic no frills.
Comment from Hotel Management
26 Aug 2024 by Dirección Mercure Hotel Carlton Rioja, Hotel Management
We regret not having been to your liking
by A verified traveler
Posted 19 Jun 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Dirección Mercure Hotel Carlton Rioja, Hotel Management
Muchísimas GRACIAS!!!
by A verified traveler from San Diego
Posted 4 Sep 2023
Room is clean but hard to find the parking area
Comment from Hotel Management
20 Sep 2023 by Directora, Hotel Management
Thank you for your review.The hotel has its own paid parking and if you wish we have arranged special prices with the parking lots in the area. We are in the center of the city and there are no free parking in this area. We are sorry for the inconvenience.General Manager Mercure Hotel Carlton Rioja
by A verified traveler from kissimmee
Posted 19 Jul 2023
Great option! Great service! Spotless rooms!
Comment from Hotel Management
20 Sep 2023 by Directora, Hotel Management
Thank You, Jedisan!General Manager Mercure Hotel Carlton Rioja
by A verified traveler
Posted 13 May 2023
Overall a good quality hotel in a great location. Large and clean room, well served by the cleaning staff. However the attitude of the reception staff was at best surly and not the most helpful.
by A verified traveler
Posted 11 Apr 2023
Good location, clean and confy
by A verified traveler
Posted 12 Dec 2022 on Hotels
The hotel was really nice, big and clean room, confortable bed. The location is very convenient and staff very friendly.
by A verified traveler
Posted 12 Aug 2022 on Hotels
