Ratings based on 521 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Excellent place to stay in Logroño. Luxurious beds in a large room. Exceptional bathroom in large rooms. Fridge in room. Helpful English speaking reception. Great location for food and shopping. Parking is available but is expensive. There are some public car parks nearby but because of the road closures nearby, it takes some time to get in and out of the Calle. There is not any coffee or tea facility in the room. A pod machine would be nice. This is my second stay here and I hope to come back again.
by A verified traveler from seattle
Posted 25 Nov 2024
Fantastic stay! Great third floor large room, comfy beds, sitting area, and lovely bathroom. A little noisy in the morning with the cleaning team getting their supplies for the day. Breakfast is delightful. Many options and even mimosas with Cava, highly recommend. Right in the old town and walkable to everything.
Comment from Hotel Management
25 Nov 2024 by Sercotel Calle Mayor Staff , Hotel Management
Dear Rebecca,Thank you very much for having chosen us during your visit to the city.We are delighted to know that you enjoyed our services and facilities.We look forward to welcoming you again very soon.Sercotel Calle Mayor Staff
by A verified traveler
Posted 9 Nov 2024
Excellent location and service however it is a bit outdated.
Comment from Hotel Management
11 Nov 2024 by SERCOTEL CALLE MAYOR, Hotel Management
Dear William: Thank you very much for choosing us during your stay in Logroño and for your very positive review. We hope to welcome you very soon. We are working to improve. El equipo Sercotel Calle Mayor
by A verified traveler from Brooklyn
Posted 29 Oct 2024
Comment from Hotel Management
31 Oct 2024 by SERCOTEL CALLE MAYOR, Hotel Management
"Estimada Vera:Muchas gracias por habernos elegido durante su estancia en Logroño y su valoración tan positiva. Esperamos darles la bienvenida muy pronto.El equipo Sercotel Calle Mayor "
by A verified traveler
Posted 9 Oct 2024
I have stayed before & it is in a great location very easy off the Camino. Staff was great. Bed was very comfortable. It was a bit loud by me but I had forgotten to close the door to the reception. Quiet after...
Comment from Hotel Management
10 Oct 2024 by SERCOTEL CALLE MAYOR, Hotel Management
"Dear Michelle,Thank you very much for having chosen us during your visit to the city.We are delighted to know that you enjoyed our services and facilities.We look forward to welcoming you again very soon.Sercotel Calle Mayor Staff"
by A verified traveler
Posted 8 Oct 2024
Lovely friendly staff. Gratis water in rooms. Central location and good value.
Comment from Hotel Management
10 Oct 2024 by SERCOTEL CALLE MAYOR, Hotel Management
"Dear NarenderThank you very much for having chosen us during your visit to the city.We are delighted to know that you enjoyed our services and facilities.We look forward to welcoming you again very soon.Sercotel Calle Mayor Staff"
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Sercotel Calle Mayor Staff , Hotel Management
Dear Carolyn, Thank you very much for choosing us during your visit to Logroño.The entire Sercotel Calle Mayor team works for our customers satisfaction, so we are glad to know that this has been the case. We look forward to seeing you again very soon.
by A verified traveler
Posted 25 Sep 2024
Wish we had more time! This place is clean, modern, beautiful, and in a great location. Breakfast was included and had so many options. Pool area looked inviting but we had no time and temperatures were falling. A bit of trouble locating the front desk and staff didn’t seem to notice. Not a typical check in desk. I thought it was a desk for guests to work on. Other than that and an issue locating the front door (it’s on a side street where you cannot drive a car), parking was very close in an underground parking garage, room was perfect, facility was a 10/10, and breakfast and patio area were 10/10.
Comment from Hotel Management
27 Sep 2024 by Sercotel Calle Mayor Staff , Hotel Management
Dear Brett, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We hope to see you soon.Sercotel Calle Mayor Staff
by A verified traveler
Posted 11 Sep 2024
The booking was for a superior room with a double bed and a single bed. The single bed was revealed to be a sofa bed and then we had to listen to every excuse under the sun including how its normal to list a single bed as a sofa bed. Sofa beds are always listed in my experience and for good reason. Many albergues have better beds and a more comfortable sleep. When you're hiking everyday and book a pleasant hotel to catch up on rest to receive such dishonestly is really surprisingly.
Comment from Hotel Management
13 Sep 2024 by Sercotel Calle Mayor Staff , Hotel Management
Dear Coll, First, we would like to thank you sincerely for choosing us during your visit to the city. We are very sorry to hear that, for the reasons you describe, your stay was not as satisfactory as we would have liked.As you can see in our official webpage, we have the description of all our rooms and their characteristics . Our sofas are news and from a very top quality as the rest of our boutique hotel, with a size of 1,40 m and available for 2 people. It is the first time we have a bad review about that but we take note of your comments.We continue working every day to improve both personally and professionally with the sole purpose of offering you the best service. We hope to see you again.Best regards, Sercotel Calle Mayor
by A verified traveler
Posted 9 Sep 2024
We loved our two night stay here. Unbeatable location, super comfortable beds and spacious and stylish room and bathroom (great shower!). The staff is very welcoming, helpful and friendly. They have a small but very functional and clean gym upstairs. The tips we got from the ladies at reception were wonderful.
Comment from Hotel Management
10 Sep 2024 by SERCOTEL CALLE MAYOR, Hotel Management
"Dear Kristen,Thank you very much for having chosen us during your visit to the city.We are delighted to know that you enjoyed our services and facilities.We look forward to welcoming you again very soon.Sercotel Calle Mayor Staff"
