Ratings based on 968 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
I didn’t really find anything unique about the property. I do not feel like the rooms were very clean. There was hair on the walls and crumbs on the floor. I liked the option of having a room with 3 queen beds though. That was nice.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to leave a review. We appreciate your feedback and regret that your experience didn’t exceed expectations. If there are specific concerns you’d like to share, we’re here to listen and improve. We hope you’ll consider staying with us again.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
i liked the location. it served the purpose.
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We're glad to hear that the location was convenient and met your needs. We appreciate your feedback and will continue to work on improving the overall experience for our guests. We hope to welcome you back soon for an even better stay!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Nov 2024
Comfortable
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We're glad you found the stay comfortable. Your feedback is appreciated, and we hope to welcome you back for another great experience. If there's anything specific we can do to make your next stay even better, please don't hesitate to let us know!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Nov 2024
Better than I expected
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your fantastic review. We're thrilled to hear that your stay exceeded expectations. It's our goal to provide an exceptional experience, and we're so glad you enjoyed it. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Rooms need deep cleaned, mold in bath tub,
Rooms need walls patched and painted.
Eggs would be nice in the breakfast room.
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the issues you encountered with the cleanliness and condition of the room. Your comments are important to us, and we will address the mold, maintenance, and breakfast offerings immediately. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your excellent review! We’re thrilled to hear you had a wonderful stay. We look forward to welcoming you back for another great experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
The ceiling in our bathroom dripped water and there were weird red stains in the freezer. But when we went down to breakfast, the employee ambushed us, being like, "Are you in room ###?" And we said yes. Then she proceeded to tell us how horrible it was that our children were so noisy above her office and that it was shaking the whole room, and that they had to stop. It made me feel terrible. But here is the thing, my kids are loud and rambunctious and there had been some jumping the night before while the night manager was on duty, but we went to bed at a reasonable like 9 pm, and they were actually really good about going to bed and then we woke up in the morning and they were well behaved during the getting ready process. Nothing loud or rambunctious happened while she was on duty, and any noises she heard were just normal kid noises.
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the bathroom and freezer, as well as the interaction with our staff. We understand how this made you feel and will ensure better communication and consideration for all our guests.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Nov 2024
My stay wasn’t bad at all… bathroom shower heads could be replaced but other than that everything was good
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear your stay was good overall. We appreciate your suggestion about the shower heads and will look into it. We hope to welcome you back for an even better experience!Sincerely, Peter Patel
by A verified traveler
Posted 1 Nov 2024
It was clean and well taken care of with a good continental breakfast. Things were just sorta run down, but for the price, you really cant go wrong. The staff were also very kind and helpful. We will return if we need to get a pet friendly hotel in Logan again.
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your thoughtful review! We're thrilled to hear you enjoyed the cleanliness, the continental breakfast, and our friendly staff. We appreciate your feedback regarding the condition of the property and will take it into consideration for future improvements. We look forward to welcoming you and your pet back to Logan soon!Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com
