Ratings based on 977 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Comment from Hotel Management
25 Jun 2024 by Tabitha T. , Hotel Management
Thank you for the review. We hope you will give us another opportunity to wow you in the future!
by A verified traveler
Posted 22 Jun 2024
It’s a cool and comfortable room. Easy access and close parking to our room.
Comment from Hotel Management
25 Jun 2024 by Tabitha T. , Hotel Management
Thank you for your review of your recent stay with us! We hope travels bring you back our way again.
by A verified traveler
Posted 22 Jun 2024
Good job
Comment from Hotel Management
25 Jun 2024 by Tabitha T. , Hotel Management
Thank you for the fabulous review! Hope to see you again soon!
by A verified traveler
Posted 21 Jun 2024
Pros:
Breakfast was a little above average. Powdered eggs and nice potatos. Link sausage. Waffles and the usual cold cereal & fruit. Room was big enough to move around (king bed). Shower had fair water pressure and was always hot. Plenty of TV channels.
Cons: Swimming pool is a building by itself and you have to cross the parking lot to use it. Smoke detector had a blinking light like a flash from a camera. Very bright. Had someone from the hotel try to enter our room with no knocking. Could have been a guest with a key that the front desk gave them and didn't check to see the room was occupied.
Neutral: Bed was firm and not good for side sleepers. Bathroom was small. Bad design but it is an older hotel. Mini-fridge didn't get the drinks etc. as cold as I would have liked. Ice isn't in a convenient place for most of the rooms. Downtown within walking distance of many shops. Front desk was nice enough but not sure I would stay again.
Comment from Hotel Management
25 Jun 2024 by Tabitha T. , Hotel Management
Thank you so much for your extensive feedback, of your recent stay with us. We hope you give us another opportunity, to exceed your expectations in the future.
by A verified traveler
Posted 21 Jun 2024
The staff were helpful and attentive
Comment from Hotel Management
21 Jun 2024 by Tabitha T. , Hotel Management
Thank you for the fabulous review! I will be sure to pass on your kind comments to the team, so they know they are doing an awesome job!
by A verified traveler
Posted 17 Jun 2024
I requested a 1st floor room when I arrived,
The service representative at the counter stated they were full,
As I looked around the parking lot and viewed into other rooms they were empty,
I am going to assume these are a first come first serve as at the time I made my reservation it did not give me an option to request a first floor ground level room.
This was the second time staying at this location,
1st time was perfect back on 05/24/2024,
But this 2nd stay on 06/14/2024 was not so perfect,
The small refrigerator was noisy, I was placed on the second floor even though I requested a 1st floor (bad knees and heavy luggage),
I honestly do not believe I will be using your services next, for the billing of $137.00 it was not worth the stay this 2nd time.
Maybe others will but I will not be.
Comment from Hotel Management
17 Jun 2024 by Tabitha T. , Hotel Management
I am sorry to hear that you did not have a great experience. Yes, ground floor rooms are given based on guest request. I apologize that the booking engine you used, to reserve your room, did not give the option to add a note, to request a ground floor room. I will make sure that the fridge in the room you had gets replaced, thank you for letting us know. Again, I am sorry that we did not meet or exceed your expectations. I hope you will give us another opportunity in the future.
by A verified traveler from Sun City West
Posted 15 Jun 2024
Friendly and efficient check in.
Comment from Hotel Management
19 Jun 2024 by Tabitha T. , Hotel Management
Thank you for the fabulous review! I am so glad that you had a wonderful experience here. I will be sure to pass on to the front desk that they were the star of the show!
by A verified traveler
Posted 12 Jun 2024
Good hotel
Comment from Hotel Management
25 Jun 2024 by Tabitha T., Hotel Management
Thank you for the fantastic review! We hope you join us again!
by A verified traveler
Posted 12 Jun 2024
the stinkiest Wifi on the planet. I depend on my laptop to plan my next day and I lost a whole block of time that set me back hours.
The connection kept dropping and the few minutes it was on the speed was below the 1995 14kb standard. Atrocious.
The rest? Below standard, except for the shining and gleeming reception area.
Oh, they have the guts to call soup kitchen offerings 'breakfast?'
Comment from Hotel Management
12 Jun 2024 by Tabitha T. , Hotel Management
Thank you for your feedback. I currently am in the process of upgrading our internet speeds, at this property, install planned for 6/21. I apologize that you had a terrible experience with the wifi and the breakfast. Normally we get glowing reviews about our breakfast selection; I will definitely reach out to staff to make sure we do not have a repeat issue. We hope you will give us another opportunity in the future to exceed your expectations!
by A verified traveler
Posted 12 Jun 2024
Very nice
Comment from Hotel Management
12 Jun 2024 by Tabitha T. , Hotel Management
Thank you for the fabulous review! We hope you to see you in the future.
