Ratings based on 973 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Desert Hot Springs
Posted 24 Dec 2024
Clean rooms, comfortable bed.
Comment from Hotel Management
25 Dec 2024 by Hotel Manager , Hotel Management
Dear Sean,Thank you for choosing to stay with us. We're delighted to hear that you enjoyed the clean rooms and comfortable bed. We strive to provide a relaxing and comfortable environment for all our guests, and we're glad we met your expectations. We hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler from big prairie
Posted 17 Dec 2024
Nice place easy to find great staff
Comment from Hotel Management
18 Dec 2024 by Hotel Manager , Hotel Management
Dear Terry,Thank you for your kind review. We're so glad to hear that you found our location easy to find and that you had a great experience with our staff. We truly appreciate your feedback and are happy to know that our team made a positive impression. We hope to welcome you back for another wonderful stay soon.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Dec 2024
Price was good and breakfast was good!
Comment from Hotel Management
5 Dec 2024 by Hotel Manager , Hotel Management
Dear Shelly,Thank you for your kind feedback. We're thrilled to hear that you enjoyed both the value of your stay and our breakfast offerings. Providing a great experience at a reasonable price is important to us, and we're happy it met your expectations. We look forward to welcoming you again on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Dec 2024
The lounge chair, desk chair, and table were dirty, stained and over 20 years old.
The ceiling in the bathroom was peeling. The toilet roll holder needs to be rebolted.
Liked the large refrigerator and microwave in the room.
Comfortable bed.
Maid service appeared to be clean with linens, sweeping, and general clean of the room.
The front desk needs a bell. We waited for the desk service person to appear who sits away from the front desk in an adjacent room. You have to talk loud to get her attention.
The breakfast attendant was helpful. The breakfast could be improved upon with a waffle maker.
Comment from Hotel Management
2 Dec 2024 by Hotel Manager , Hotel Management
Dear Corey,Thank you for your detailed feedback. We’re glad to hear you enjoyed the comfortable bed, large refrigerator, and microwave, as well as the helpful breakfast attendant and the cleanliness provided by our housekeeping team. We apologize for the condition of the furniture and bathroom ceiling and will address these maintenance concerns promptly. Your suggestions regarding the front desk bell and adding a waffle maker to breakfast are greatly appreciated and will be considered for future improvements. We hope to provide you with an even better experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Hotel Manager , Hotel Management
Dear James,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Hotel Manager , Hotel Management
Dear Prem,Thank you for rating us 4 out of 5! We're pleased you had a positive experience with us and hope we met most of your expectations. Your feedback is invaluable, and we’d love to know how we can make your next stay a perfect 5. Looking forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Nov 2024
Ive been to similitude Baymonts, but this hotel was special. I appreciate a clean bathroom and shower with Dove soap, conditioner and shampoo and this place has it. Stay here…..
Comment from Hotel Management
25 Nov 2024 by Hotel Manager , Hotel Management
Dear Robert,Thank you for your kind words. We're delighted to hear that our cleanliness and the added touch of Dove amenities made your stay special. It’s wonderful to know we stood out among other Baymonts you've visited. We appreciate your recommendation and look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler from Glouster
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Hotel Manager , Hotel Management
Dear Karessa,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Nov 2024
The check-in staff was friendly and there were plenty of towels in the room.
Check-put was easy
The TV was sitting sideways and in a place that it was easy to bump
There were no USB charging ports
There was some kind of stain on the shower curtain and the bathroom felt pretty generally dirty
Comment from Hotel Management
13 Nov 2024 by Hotel Manager , Hotel Management
Dear Karla,Thank you for sharing your feedback. We're glad to hear that the check-in process was smooth and that the staff was friendly. However, we apologize for the issues you encountered with the TV placement, lack of USB charging ports, and cleanliness in the bathroom. Your comments are important to us, and we'll address these concerns to improve the overall guest experience. We hope to provide you with a more comfortable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
Tub was dirty, our checkout paperwork said checkout was 12 (noon) ... it was time change, fall back, weekend. Got locked out when our key no longer worked at 11. The front desk said checkout was at 11. SHOWED them our checkout paperwork that THEY slid under our door that morning showing in print checkout was at noon and were still told we were in the wrong and if we did not vacate the room within ten minutes we would be charged an extra night.
Comment from Hotel Management
9 Nov 2024 by Hotel Manager , Hotel Management
Dear Chad,We sincerely apologize for the inconvenience and frustration you experienced during your stay. This is certainly not the level of service we aim to provide. We understand how upsetting it must have been to encounter the confusion with checkout times, especially with the time change. We also regret that you had issues with the cleanliness of the tub and the response from our team. Your feedback is incredibly important, and we’ll address these concerns with our staff to ensure this does not happen again. We hope you’ll give us the opportunity to make it right.Sincerely, Hotel Manager
