Ratings based on 11 Verified Reviews
3.2 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Dec 2019
Upon arrival nobody will help us they sending everybody home due to a typhoon no receptionist place was so dirty looks like a ghost town no security I feel so unsafe end up look for another place to stay it was terrible experience especially I’ve been trying to connect with customer support at Expedia no help me to I for uncontrollable situations they should give consideration to reimbursed the it was a terrible experience already on our end I think Expedia should check or update the resort they offer before posting so that no one will experience the way we experience it was terrible
Comment from Hotel Management
6 Dec 2019 by SGBR, Hotel Management
We apologized for what has transpired. Upon checking with our resort personnel, most of our staff are cleaning the area due to the recent typhoon.
One resort staff came to help you with your booking, while she managed to call our Manila office, and we did our best to help you with your queries.
Our place is one of the cleanest and well- maintained resort in Lobo. We wished you could have stayed and have experienced our hospitality and service.
We have looked into this matter and has written to Expedia.
by A verified traveler
Posted 3 Nov 2019
Comment from Hotel Management
2 Dec 2019 by SGBR, Hotel Management
Thank you for your valuable rating. WE are glad you have enjoyed your stay at Submarine Garden Beach Resort. Hope you could visit us again! Have a great day ahead!
by A verified traveler
Posted 24 Jul 2019
Comment from Hotel Management
26 Jul 2019 by SGBR, Hotel Management
Thank you for your feedback! We are glad you had a wonderful stay at our resort. We hope to see you again soon!
by A verified traveler from Antipolo City
Posted 15 Jul 2019
We enjoyed the relaxed atmosphere of the beach resort. The place is so peaceful and quiet as well. It is indeed a perfect weekend getaway.
Comment from Hotel Management
15 Jul 2019 by SGBR, Hotel Management
We are glad you and your family had a special time at our resort! It was a pleasure having you, Sir Arturo. Till next visit po! Have a great week ahead!
From Management and Staff of Submarine Garden Beach Resort
by A verified traveler
Posted 5 Mar 2019
Comment from Hotel Management
15 Jul 2019 by SGBR, Hotel Management
Thank you for your positive feedback! We hope you could visit our resort again!
by A verified traveler from Canada
Posted 17 Feb 2019
I recommend that since this place is exclusive and only the place you can eat in the area I would prefer there's more choices of food and the prices for activities like karaoke, billiards and kayak make it more a little cheaper. Overall stay there is really pleasing the resort is clean and fresh, the only problem is the food, amenities and hard to go if you don't have a private car.
Comment from Hotel Management
20 Feb 2019 by SGBR, Hotel Management
Thank you for booking with us! We appreciate your feedback and recommendation.
For guest who commute, we have a pick up point at the Lobo Town for easy access to the resort. We are also on WAZE and GPS.
Have a great day and do come visit us again soon!
by A verified traveler
Great place to vacation
Posted 27 Apr 2018 on HotelsGreat place for a quiet vacation with the family. The resort and beach were very clean. The staff was very friendly and accommodating. There are plenty of activities for the family such as snorkeling, kayaking, boat ride and more. Definitely try snorkeling to see the wonderful corals. Overall a great experience and will definitely come back.
Comment from Hotel Management
2 May 2018 by SGBR, Hotel Management
We are glad you and your family had a great and special time at our resort.
Your valuable reviews and feedback is highly appreciated.
Hope we could serve you again !
Recommended
for Everyoneby A verified traveler from Antipolo City
It was a good stay relaxing, It's green natural.
Posted 30 Mar 2018Breakfast is good 150 per head. Lunch and dinner is expensive. I suggest 150 all the meal. And put into the menu short orders. In room it's better you put TV for Senior Citezen / PWD. The resort amenities good. They have kayak,snorkeling gear. They charge 300 per hour, you can talk to the management if you want half hour use only they charge you half. And they honor PWD/SENIOR CITEZEN for discount. The management is very considerate.
Comment from Hotel Management
4 Apr 2018 by SGBR, Hotel Management
Thank you very much for your valuable comment. We hope to see you again and your family.
Recommended
for Familiesby A verified traveler
Posted 26 Mar 2018
Pros: Beach!
Cons: Food menu selection
Location: Isolated and beautifully peaceful and quiet!
It was a good experience. Nothing else to report!!!!!!
Comment from Hotel Management
4 Apr 2018 by SGBR, Hotel Management
Thank you for coming to our resort. We hope you had an enjoyable and memorable stay.
See you again soon!
by A verified traveler
Overpriced hotel with very poor facilities
Posted 22 Feb 2018This is over priced. The room was dirty specially CR and not well maintaned.
They didnt even provide basic toiletries that is a standard in a hotel more so for a “Suit”
There isnt much privacy as there are workers hanging around/in front of our room
Pool was dirty
Beach area is dirty— they dont even clean up the garbage in the beach front
The area is promising provided it is properly managed.
This hotel doesn’t know how to run a hotel
Food is not good and overpriced too.
Comment from Hotel Management
27 Feb 2018 by SGBR, Hotel Management
We apologize for the discomfort brought the construction which is ongoing for the improvement of the resort. We will consider your review and will take note of your observation for our evaluation with the resort staff and management.
