Ratings based on 86 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Mar 2020 on Hotels
by A verified traveler
Posted 22 Nov 2019 on Hotels
by A verified traveler
Posted 22 Oct 2019
Comment from Hotel Management
29 Oct 2019 by LR, Hotel Management
Dear Anonymous,
Thank you for your feedback on your stay at Royal Swazi Spa. Your feedback is highly appreciated as this is the only way we can truly assess our guests needs. Thank you once again and we hope to welcome you back again in the near future.
Yours faithfully
Lance Rossouw
Area General Manager
by A verified traveler from Asheville, NC
Posted 19 Oct 2019
Grounds are well kept. Food is OK. Rooms are old, damp, mildewed . Towels and linen mildewed. Staff were slow to respond to needs and unfriendly. Jacuzzi was broken. Lobby bathroom was filthy. Spa - not air conditioned, no cold water, reused disposable slippers, changing room - filthy.
Comment from Hotel Management
22 Oct 2019 by LR, Hotel Management
Dear Nelloia,
Thank you for your reviews and feedback on your stay at the Royal Swazi Spa. We appreciate your feedback and regret that we did not meet your expectations, and consequently you did not enjoy your stay with us and we will ensure that the issue raised are addressed. It was disconcerting to read of your negative impressions pertaining to our negative staff. You may rest assured that we pride ourselves with the level of positivity exuded by our staff in general, and for this reason we will investigate why this impression was created. We appreciate your feedback and this is the only way we can truly assess the the services provided to our guests.
Thank you once again for your comments and we hope to welcome you back again in the near future.
Yours faithfully
Lance Rossouw
Area General Manager
by A verified traveler
Posted 20 Sep 2019 on Hotels
Comment from Hotel Management
29 Oct 2019 by LR, Hotel Management
Dear Tony,
Thank you for your feedback on your stay at the Royal Swazi Spa. We hope to welcome you back again in the near future.
Yours faithfully
Lance Rossouw
Area General Manager
by A verified traveler from Washington DC
Posted 8 Aug 2019
Great location, wonderful staff, quiet and beautiful property, excellent food options.
The only small but important wrinkle is the internet access. Mobile access in Eswatini is terrible compared to the rest of Africa, including poorer countries such as Rwanda. That’s for Government to sort out, urgently. Meanwhile RSS Hotel Management should provide a strong WIFI signal include in the room rate. This is global standard.
Overall a great place to stay and we will be back.
Comment from Hotel Management
13 Aug 2019 by fallon, Hotel Management
Dear Anonymous,
Thank you for your reviews and feedback on your stay at the Royal Swazi Spa. We appreciate your positive comments regarding the food , and the property as a whole. Your comment pertaining to our staff is highly appreciated and will be passed on.Regarding our internet access we regret that you had poor experience , however this is a countrywide issue which we are addressing with our internet service provider.Thank you once again for your thoughtful feedback and we look forward to welcoming you back again in the near future.
Yours faithfully
Lance Rossouw
Area General Manager
by A verified traveler
Posted 19 Jun 2019 on Hotels
Very comfortable stay in a very well maintained establishment
Comment from Hotel Management
19 Jun 2019 by fallon, Hotel Management
Dear Anonymous,
Thank you for your reviews and feedback on your recent stay at Royal Swazi Spa. Your feedback is extremely valuable to us. Its is very pleasing to read that you enjoyed your overall experience at the Royal Swazi Spa. Thank you for taking the time to appreciate our product. We look forward to welcoming you back again in the near future.
Yours faithfully
Lance Rossouw
Area General Manager
by A verified traveler
Posted 28 May 2019 on Hotels
Room service stole my money
by A verified traveler
Posted 17 Apr 2019 on Hotels
by A verified traveler
Posted 24 Mar 2019 on Hotels
It was just a Amazing few rest days in a wonderful Hotel.
Comment from Hotel Management
9 Apr 2019 by fallon, Hotel Management
Dear Frans,
Thank you very much for your positive posting following your stay at Royal Swazi Spa. Feedback such as yours is always highly appreciated. We look forward to welcoming you back again in the near future.
Yours faithfully
Lance Rossouw
Area General Manager
