Ratings based on 8 Verified Reviews
4.2 Room cleanliness
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Power shortage
Posted 1 Jul 2024 on HotelsThis property is very close to the lift but that is about it.... We got there and had a snow storm and lost power for 3 days and we were not offer an explanation, when I asked when we could expect the lights to be back they almost took offense to answer and said they had no ideia but I should be happy they had a small generator and pawer the shower and one outlet in the kitchen. I get it that you can control a snow storm but they weren't prepared at all. So we couldn't use any facilities at the place because of power shortage and I had to leave 2 days before the end of my trip and when I asked if we could get some money back they said absolutely not. Yes I paid ahead and that was a mistake. So if you make plans to go here make sure you ok to be strand if a snow store hit. No lifts were working because power shortage and the restaurant had not enough food so half of the menu wasn't available. It was def a learning experience. The staff from the office were really nice but couldnt help much as they didn't know how, but they try really hard. The lady from maintenance was very rude and dismissive. Very stressful travel.
Comment from Hotel Management
1 Aug 2024 by Gran Parador, Hotel Management
Prezada Maria, lamentamos o ocorrido, eventos climáticos são algo que está absolutamente fora de nosso controle, seu comentário nos incentiva a continuar melhorando e nos esforçando todos os dias para oferecer um serviço excelente, agradecemos sua opinião.
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Gran Parador, Hotel Management
Gracias por tu calificación Renata, estamos felices por haberte alojado y que lo hayas disfrutado, te dejamos cordialmente invitada a una próxima estadía
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
4 Aug 2024 by Gran Parador, Hotel Management
a sua opinião é importante para nós e leva-nos a melhorar todos os dias.
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
1 Aug 2024 by Gran Parador, Hotel Management
Estimado Rodrigo, deseamos que en tu próxima experiencia en la montaña puedas disfrutarla al máximo, estamos trabajando día a día para entregar un mejor servicio, saludos.
by A verified traveler
Ótima opção de hospedagem em El Colorado
Posted 21 Jul 2024 on HotelsApartamento super confortável. Maria muito atenciosa, nos recebeu muito bem. Só a internet que não funciona bem. Fica a 8 min de carro de Farellones. Eles oferecem o transporte.
Comment from Hotel Management
1 Aug 2024 by Gran Parador, Hotel Management
Prezado, ficamos felizes que sua experiência tenha sido agradável, o sinal de internet é uma questão geográfica que está fora de nosso alcance, nos esforçamos todos os dias para oferecer um serviço excelente.
by A verified traveler
Muy bien.
Posted 12 Sep 2023 on HotelsTodo muy bien. Departamento muy cómodo y muy cerca de las pista. Personal muy atento y simpático. Plaza de aparcamiento incluida.
Comment from Hotel Management
8 Aug 2024 by Gran Parador, Hotel Management
Nos alegra saber que has disfrutado tu estadía, deseamos volver a alojarte en un futuro
by A verified traveler
Otimo
Posted 8 Aug 2023 on HotelsOtima localização, facilidade do locker para os equipamentos de ski e a pista do lado.
by A verified traveler
Posted 9 Aug 2022
impresionante la vista a la pista de esqui, cerca de todo, el apart re nuevo y lindo y practico, bien puesto.
La piscina estaba a 29 grados, fria para lo helado que estaba afuera, y puerta del baño no cerraba bien y al dormitorio no le llegaba muy bien la calefaccion
Comment from Hotel Management
4 Sep 2022 by Majo, Hotel Management
Gracias Paula por tus comentarios. Me alegra lo hayas disfrutado y agradecemos que nos envíes feedback para mejorar. Esperamos verte nuevamente!SaludosEquipo Refugio Gran Parador
