Ratings based on 316 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
4 Jan 2024 by Your MLL Mediterranean Bay Hotel Team, Hotel Management
Hi Tobias, Your positive feedback made our day.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Your MLL Mediterranean Bay Hotel Team
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
9 Jan 2024 by Your MLL Mediterranean Bay Hotel Team, Hotel Management
¡Hola Yasmin!Gracias por tu comentario.Es fantástico que nos hagas llegar tu apreciación tan positiva y que destacaras la atención recibida y la limpieza. Nos encanta el trabajo que hacemos y estar atentos a todos los detalles, complacer a quienes nos visitan es el principal objetivo de nuestra tarea de cada día. ¡Gracias por elegirnos!Siempre que vuelvas a El Arenal nos encontrarás a tu total disposición. Cordialmente,Your MLL Mediterranean Bay Hotel Team
by A verified traveler
Posted 8 May 2023 on Hotels
Comment from Hotel Management
15 May 2023 by Your MLL Mediterranean Bay Hotel Team, Hotel Management
Dear Elaine,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We hope that you will return on another occasion. Best wishes,Your MLL Mediterranean Bay Hotel Team
by A verified traveler
Posted 29 Nov 2022 on Hotels
Comment from Hotel Management
30 Nov 2022 by Your MLL Mediterranean Bay Hotel Team, Hotel Management
Dear Tomasz,This is a great rating. Thank you!We are happy we were able to cater to all your needs.Again, thank you very much.We hope to have the pleasure of seeing you again in the future. Kind regards,Your MLL Mediterranean Bay Hotel Team
by A verified traveler
Posted 12 Oct 2022 on Hotels
WE ARE AGED 70+. WE PAID FOR AN ALL INCLUSIVE STAY WITH FRIENDS. WE WERE ONLY ALLOWED 3 FREE DRINKS AT NEAK TIMES. MEAL TIMES LAS
Comment from Hotel Management
14 Oct 2022 by Your MLL Mediterranean Bay Hotel Team, Hotel Management
Dear Frank.Thank you for leaving us this review of your recent stay.We are sorry your stay was not as enjoyable as we would have liked and regret that you felt that the number of free drinks included in our all-inclusive package was not as expected; however, all details of our offer are available online and included in the booking confirmation.We hope you will come and stay with us again. Best wishes,Your MLL Mediterranean Bay Hotel Team
by A verified traveler
Posted 3 Oct 2022 on Hotels
Comment from Hotel Management
4 Oct 2022 by Your MLL Mediterranean Bay Hotel Team, Hotel Management
Dear Daniel,We would like to thank you for this rating of your recent stay.We are happy to have met your requirements.We look forward to welcoming you again. Best regards,Your MLL Mediterranean Bay Hotel Team
by A verified traveler
Posted 24 Sep 2022 on Ebookers
We stayed for a long weekend and for the price it’s a good hotel. We had a superior room which was bright but there’s not really a sea view available. The Sky bar has a good sea view though. The beach is a short walk away and the sea front is nice to walk along in the evening. A Taxi is about €20 from the airport.
Comment from Hotel Management
29 Sep 2022 by Your MLL Mediterranean Bay Hotel Team, Hotel Management
Dear Louise,Thank you for reviewing your recent stay with us.We are pleased that you were happy with your experience and found our prices competitive.We are also glad that the high standards we set ourselves met your expectations.However, we are sorry that the room view was not up to your expectations and regret you did not inform us at the time as we would have been very happy to try and find an alternative subject to availability.We hope to welcome you back again.Best regards,Your MLL Mediterranean Bay Hotel Team
by A verified traveler
Posted 19 Sep 2022 on Hotels
Comment from Hotel Management
23 Sep 2022 by Your MLL Mediterranean Bay Hotel Team, Hotel Management
Dear Gareth,Thanks sending us this rating of your stay.Sorry your stay was not what we would have liked.We would appreciate more information on how we could improve.We look forward to the pleasure of seeing you again in the future. Kind regards,Your MLL Mediterranean Bay Hotel Team
by A verified traveler
Posted 16 Jul 2022
Clean hotel with a good choice of pools. Reception staff were helpful however bar staff appeared to be inconvenienced when asking them for a drink and would frequently leave you standing at the bar for some time before acknowledging you were there.
Food was tasty but very repetitive for both lunch and dinner and it is very rarely labelled with what the dish is, no allergy advice and no information if it is suitable for vegetarians.
There is little to no entertainment but the team were nice and chatty in the evenings.
Comment from Hotel Management
18 Jul 2022 by Your MLL Mediterranean Bay Hotel Team, Hotel Management
Dear Fraser,
Thank you for your review of your recent stay.
We're really happy to hear that the service of our reception and entertainment team members met your expectations and that you enjoyed our pool facilities.
We're sorry to hear that you found the services in our bar to be below the standards expected of us, we can assure you that this critical feedback will be addressed with the relevant manager.
While we are glad that you enjoyed our tasty dishes, we have noted your suggestion on how we could make your dining experience even better the next time around. We are continually improving the variety and quality of food items that we offer and so appreciate your feedback.
Thank you for your comment regarding the entertainment facilities, we have taken note of it for consideration.
We hope that you will visit us again in the future.
Best wishes,
Your MLL Mediterranean Bay Hotel Team
by A verified traveler
Nice jacuzzi bath
Posted 13 Jun 2022 on HotelsIt was nice, especially for the price. Breakfast was good with a nice selection. Aircon allowed the room to be pleasant so we slept well. Would have like another pillow, but overall it was a good sleep.
Jacuzzi bath was well needed at the end of a long day.
