Hotel Marsol Reviews

Dear Client,Thank you very much for your rating.Kind regards,

Hi Kristen,Thank you for sharing your experience.We're glad to hear you enjoyed our terrific location near the beach and restaurants, as well as the excellent rooms and space. We apologize for any inconvenience regarding the parking situation. Due to our central location and being right in front of the sea, the parking cannot be closer.We hope to welcome you back in the future.Best regards,

That's wonderful to hear! We're thrilled that you had such a positive experience during your stay. Thank you for your kind words and for recommending our hotel to others. We hope to have the pleasure of welcoming you back in the future!

We're thrilled to hear that you had such a fantastic experience at our hotel! Your feedback means the world to us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Estimado Terence,Agradecemos sinceramente su valoración y sus comentarios sobre su experiencia con nosotros. Su opinión es muy importante para nosotros mientras trabajamos continuamente para mejorar nuestros servicios y proporcionar experiencias excepcionales a nuestros huéspedes.Gracias nuevamente por elegirnos. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,

Dear Guest,Thank you very much for your kind words and feedback. We are delighted to hear that you loved our hotel and its location. We appreciate your feedback regarding the HVAC, and we will certainly take it into consideration to ensure a more comfortable stay for you in the future. We look forward to welcoming you back on your next visit.Best regards,Ismael - Marsol Team

Estimado Ray,Agradecemos sinceramente su valoración y sus comentarios sobre su experiencia con nosotros. Su opinión es muy importante para nosotros mientras trabajamos continuamente para mejorar nuestros servicios y proporcionar experiencias excepcionales a nuestros huéspedes.Gracias nuevamente por elegirnos. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,

Dear Jayne,We are sincerely sorry to hear about your experience at our establishment and the problems you encountered during your stay. We take your comments very seriously and want to address each of the issues mentioned to ensure that the necessary corrective action is taken.Regarding parking, we regret any misunderstanding about your location. We strive to provide accurate and clear information about our services and regret if this was not achieved in your case. We would like to inform you that we offer a luggage storage service in our luggage room, where you can leave your luggage safely before heading to the car park. This will allow you to avoid having to carry your luggage while looking for parking and will provide you with greater convenience during your stay with us.In addition, we are deeply concerned to hear about the cleanliness issues you experienced in your room. Cleanliness and hygiene are fundamental aspects of our operation, and we sincerely apologise for any shortcomings in this regard. We will take immediate steps to rectify these issues and improve our standards of cleanliness.We're delighted to hear that you enjoyed our breakfast selection. However, we apologize for the inconvenience regarding the temperature of the hot food. Please rest assured that we will address this issue with our kitchen team to ensure that the quality and temperature of our food meet our guests' expectations.We deeply regret any negative interactions you have had with our staff during this time. Courtesy and respect for our guests is paramount to us, and we sincerely apologise if this was not adhered to on this occasion. We would like to clarify that our housekeeping team cleans before the bar/restaurant opens so no guests should be there while the bar/restaurant is being cleaned.We deeply regret any negative interactions you have had with our staff during this time. Courtesy and respect for our guests is paramount to us, and we sincerely apologise if this was not adhered to on this occasion. We would like to clarify that our cleaning team performs cleaning duties prior to the opening of the bar/restaurant therefore no guests should be there while the bar/restaurant is being cleaned.Once again, we appreciate your comments and regret any inconvenience you experienced during your stay. We value your feedback and hope to have the opportunity to welcome you back to provide you with a much more satisfactory experience.Kind regards,