Ratings based on 385 Verified Reviews
3.4 Room cleanliness
3.3 Service & staff
3.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024
i spent only one night.
Comment from Hotel Management
7 Oct 2024 by Customer Experience, Hotel Management
Dear Nikolai, Thank you kindly for your positive feedback regarding your stay with us at the Don Juan Resort Affiliated by FERGUS. We are glad you had a enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Susana Cuesta, Customer Experience. DON JUAN RESORT Affiliated by FERGUS
by A verified traveler
Posted 17 Aug 2024
очень плохой отель
Comment from Hotel Management
18 Aug 2024 by Customer Experience, Hotel Management
Dear Elena, Thanks for your stay with us and your valuable feedback on our Don Juan Resort Affiliated by FERGUS. We are concerned to read of the deep disappointment you experienced with our hotel and our service. Please accept our sincere apologies for your experience. Be certain that we will share your impressions with our Management team to ensure we focus on improving our offering. Kind regards and best wishes,Susana Cuesta, Customer Experience. DON JUAN RESORT Affiliated by FERGUS
by A verified traveler
Posted 5 Aug 2024
Overall stay was pleasant
Dining options some lacking
Clean
I would say there again
Comment from Hotel Management
10 Aug 2024 by Customer Experience, Hotel Management
Dear Laura, Thank you very much for your valuable feedback and your kind words about our Don Juan Resort Affiliated by FERGUS. We are glad to know that your stay in our hotel was overall satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the cleanliness of the dinning hall, we have already noted them down and informed our Management for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to Lloret. Best regards, Susana Cuesta, Customer Experience. DON JUAN RESORT Affiliated by FERGUS
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
15 Jul 2024 by Customer Experience, Hotel Management
Estimada Francisca, Le agradecemos que haya dedicado unos minutos a dejar su reseña sobre el Don Juan Resort Affiliated by FERGUS. Nos complace saber que su estancia en nuestra compañía ha sido agradable, si bien no hemos podido convencerle en algunos aspectos. Permítanos informarle que hemos tomado buena nota de su valoración constructiva y le haremos llegar copia a la Dirección para su consideración. La Dirección del hotel y todo el equipo le agradecen su tiempo, esperamos volver a verles pronto. Un cordial saludo, Susana Cuesta, Customer Experience. DON JUAN RESORT Affiliated by FERGUS
by A verified traveler
Posted 3 Sep 2023
Comment from Hotel Management
7 Sep 2023 by Customer Experience, Hotel Management
Dear Maria R, Thank you for taking the time to tell us about your experience at our Don Juan Resort Affiliated by FERGUS It's disappointing to learn that you were unhappy with certain aspects of your stay. Please rest assured your rating has been shared with our Management for review and action. Your experience is certainly not the standard we usually provide and we apologise for any disappointment caused. We hope we have the opportunity of welcoming you back to the hotel in the future to show you all the improvements made. Kind regards and best wishes, Susana Cuesta, Customer Experience. DON JUAN RESORT Affiliated by FERGUS
by A verified traveler
Irish family
Posted 20 Aug 2022 on Hotelsby A verified traveler
Posted 2 Sep 2019
Easy to get a sunbed as they had a non.reserving rule.
Plenty of european guests who.were rude.
Food bland and repetative.
All.inclusive only available at 2 mini.bars. made u feel like a leper although you had paid alot of money. Plastic cups exchanged for tickets.
Entertainment rubbish
Comment from Hotel Management
3 Sep 2019 by manager, Hotel Management
Hello, I regret the experience in our establishment has not been to your satisfaction.
We work hard on a daily basis in order to achieve all the expectations of our customers.
Regards
by A verified traveler
Posted 19 Aug 2019 on Hotels
Hotel przeznaczony bardziej dla rodzin z dziecmi niz dla osob ktore chca wypoczac.
Pyszne i rozmaite jedzenie, ale strasznie zatłoczona restauacja
Cena nie adekwatna do standardu
by A verified traveler
Posted 26 Jun 2019
Elevator smells very bad ,one is all the time no service,it s not 4* ,not enough personal on reception desk...
Comment from Hotel Management
2 Jul 2019 by Management, Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.
Thanks for letting us know.
by A verified traveler
Posted 11 Jun 2019 on Hotels
Comment from Hotel Management
2 Jul 2019 by the management, Hotel Management
Thank you very much for your comments. We try to learn every day in order to reach the expectations of our clients.
Regards
