Ratings based on 337 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Azucena, Hotel Management
Dear Gabrielle,We are sorry if your experience withus was not as pleasant as we wish and if our service did not reached all of your expectations. We honestly apologize.We truly hope that yo come back and give us another opportunity to offer you the best service.With our kindest regards,Guest experience agentAQUA Hotel Bertran Park
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
16 Jun 2024 by Azucena, Hotel Management
Dear James,Thank you for the high score of your stay at AQUA Hotel Bertran Park.We are very pleased to know that most of the services and facilities have been of your liking.We look forward to welcoming you again at hotel.Kind regards,Guest experience agentAQUA Hotel Bertran Park
by A verified traveler from Key West
Posted 3 May 2024
The hotel is in the residential area and during night is very noisy. We could sleep well during our stay. The isolation is very bad. The breakfast is nice. Everything is waking distance.
Comment from Hotel Management
4 May 2024 by Azucena, Hotel Management
Dear Vuk,We would really like to thank you for sharing your experience at AQUA Hotel Bertran Park and for your review about our hotel, specially your comments about the breakfast and our great location in the centre of the town.We greatly appreciate your feedback as it affords us an opportunity to improve some aspects of our hotel that need a review as the isolation of the rooms.It would be a pleasure to welcome you again in our hotel in your next visit to la Costa Brava.Sincerely,Guest experience agentAQUA Hotel Bertran Park
by A verified traveler
Posted 20 Oct 2023
Comment from Hotel Management
30 Oct 2023 by Azucena, Hotel Management
Dear Sherene,Thank you for choosing our hotel for your Lloret de Mar visit and for taking the time to post a review about your stay with us.We will be always looking forward to welcoming you back again.Kind regards,Guest experience agentAQUA Hotel Bertran Park
by A verified traveler
Good weekend break
Posted 29 Jun 2023 on HotelsNeed to expand their food variety but all other parts of the stay were good
Comment from Hotel Management
1 Jul 2023 by Azucena, Hotel Management
Dear Guest,Thank you for taking the time to review our hotel.It gives us to the whole AQUA Hotel Bertran Park team great satisfaction your high rating after your stay with us. We are constantly reviewing our meal options, so we do take your suggestions on board. Once again thank you for your feedback and we look forward to welcoming you in the future.Kind regards,Guest experience agentAQUA Hotel Bertran Park
by A verified traveler
Posted 3 Jun 2023
I took my Mum abroad to Lloret De Mar from the UK, it was the first time she's been away for 33 years. We absolutely loved it here, staff are very accommodating, rooms are lovely, and the food options for full board breakfast, lunch and dinner are amazing. I don't know how they do it! Will absolutely be returning if the need arises. Thank you so much for a lovely stay.
Comment from Hotel Management
4 Jun 2023 by Azucena, Hotel Management
Dear Aaron,Thank you for taking the time to write such a lovely review. It is fantastic to know that everything was to your liking and that your stay at the AQUA Hotel Bertran Park was so enjoyable.We will be delighted to welcome you back if your plans will bring you to Lloret de Mar.We remain at your entire disposal.Best regards,Guest experience agentAQUA Hotel Bertran Park
by A verified traveler
Posted 15 Jun 2022 on Hotels
Comment from Hotel Management
17 Jun 2022 by Azucena, Hotel Management
Dear Mr. Neil,
Thank you for your excellent rating. We are delighted to know that you have enjoyed your stay at AQUA Hotel Bertran Park.
We hope to have the pleasure of welcoming you back soon.
Yours sincerely,
Guest Experience Agent
AQUA Hotel Bertran Park
by A verified traveler
Disappointed with the city
Posted 20 Aug 2021 on HotelsUnfortunately, my stay was shorter than planned. I visited Lloret and stayed in AQUA less than a full day. The city was really packed with people around their 20s, which was not the vibe my girlfriend and I were looking for, and the infrastructure was just terrible. At the end of the day, we returned to Barcelona because the hotel didn't offer parking (they only have like 8 spots) and there was just no way to find parking in the city.
I felt like the hotel staff could have informed us about this. On the contrary, they reassured us that parking would be super easy and we had to look for a place to park from 9 pm until 11 pm and then give up.
Besides, the hotel kept a loud cover of party musics playing all they long in the pool and the walls a super thin. When we left for Barcelona at midnight the music was still playing.
Comment from Hotel Management
26 Aug 2021 by Guest Experience Agent, Hotel Management
Dear Joao,
Thank you for choosing AQUA Hotel Bertran Park during your stay in Lloret de Mar.
I am so sorry to hear about the number of shortfalls and disappointment that you experienced during your stay with us. We regret to know that the difficulty of finding parking in Lloret has had a negative influence on your score. We would like that you understand, that this is an external matter to the hotel. We offer our parking, but always subject to availability.
Once again thank you for taking the time to share your valuable feedback and I hope that we will have the opportunity to welcome you back, to showcase you our true potential.
With kindest regards,
Guest Experience Agent
by A verified traveler
Posted 10 Sep 2019 on Hotels
Lovely modern hotel situated close to resort centre
Comment from Hotel Management
10 Sep 2019 by Azucena, Hotel Management
Dear guest,
Thank you for your review and for choosing our hotel for your trip to Lloret de Mar.
We are delighted to have met your expectations and provided such a great experience for you.
We will be thrilled you’ll be returning soon and look forward to welcoming you back.
Kind regards,
Guest experience agent
Aqua Hotel Bertran Park
by A verified traveler
Posted 17 Aug 2019
The hotel was for us in a good location for driving into abd out of the area. Staff were very helpful , rooms were cleaned daily with new towels. The food was very nice and there was a variety of dishes to eat. Service with a smile and happy with the choice and price.
Comment from Hotel Management
18 Aug 2019 by Azucena, Hotel Management
Dear Henry,
Thank you for your kind review and we appreciate you taking the time to share your recent stay at Aqua Hotel Bertran Park.
All the team here take great pride in knowing that our valued guests had a great time in the hotel. We are delighted that you all enjoyed the different aspects of the hotel.
I hope we can welcome you back to us again in the near future.
Yours sincerely,
Guest experience agent
Aqua Hotel Bertran Park
