Ratings based on 194 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
The accommodation was clean and the staff were nice , but the neighbourhood was not safe place
Comment from Hotel Management
7 Oct 2024 by HOTEL REAL, Hotel Management
Dear GuestThank you for sending us your comments. We are glad you liked our staff and cleanliness.Regarding the neighborhood, we don't know why you had that impression, which we don't share. We are located in the most central area of the city, next to the City Hall and in the commercial hub , is really one ofthe most things that apprecciate our clients Yours sincerely Guest experience
by A verified traveler
Nice hotel
Posted 18 Aug 2024 on HotelsIts a lovely hotel, but no parking and didn't find out till we got there, i was going to leave as I'd booked it as it said it had parking the guy on reception said to leave the bike in front of the hotel and they would keep an eye on it. Won't stay there again as we need parking for piece of mind
Comment from Hotel Management
18 Aug 2024 by HOTEL REAL , Hotel Management
Thank you very much for your feedback. Regarding the incident with the car park, we do not have our own car park but we can inform you about the car parks near our establishment. As you say, we believe that it was a confusion when giving the explanation of the parking service. We are sorry for any inconvenience caused.We hope to be able to welcome you back very soon.Best regards,
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
18 Jul 2024 by HOTEL REAL, Hotel Management
Estamos muy contentos Susan por haber cumplido sus expectativas y porque haya disfrutado de su estancia en nuestro HotelDeseamos volver a recibirles muy pronto de nuevoAtentamenteLa Dirección
by A verified traveler
Posted 9 Feb 2024
Good service, great location
Comment from Hotel Management
9 Feb 2024 by HOTELREAL, Hotel Management
Dear FernandotWe are happy that you enjoyed your stay in our hotel and we are looking forward to welcome you again as our guest. Best regards
by A verified traveler
Posted 1 Apr 2023
Very clean and totally renovated room with top knotch modern bathroom. Staff is totally courteous and helpful. Centrally located and can’t beat the cost of staying there. It also has a nice restaurant with excellent food and very courteous staff.
Comment from Hotel Management
3 Apr 2023 by EIZASA HOTELES, Hotel Management
Muchas gracias Arturo por su muy positivo comentario. Nos anima y ayuda a seguir trabajando para ofrecerles el mejor servicio posible y puedan disfrutar de una fantástica experiencia en nuestro HotelGracias por elegirnosMuy cordialmenteLa Dirección
by A verified traveler
Posted 22 Dec 2022 on Hotels
Comment from Hotel Management
23 Dec 2022 by HOTEL REAL , Hotel Management
Estimado kenAntes de nada agradecer su tiempo y que nos eligiera para su visita a nuestra ciudad . estamos muy contentos por haberle ofrecido una muy buena estancia con nosotros Muy cordialmenteLa Dirección
by A verified traveler
Posted 21 Dec 2022 on Hotels
Comment from Hotel Management
23 Dec 2022 by HOTEL REAL , Hotel Management
Muchas gracias Ken por compartir su positiva valoración. Es muy satisfactorio para todo el equipo conseguir cumplir sus expectativas. Nos alegramos mucho y deseamos volver a recibirle de nuevo muy prontoCordialmentela Dirección
by A verified traveler
Posted 24 Jun 2022
Location city center.
Comment from Hotel Management
27 Jun 2022 by HOTEL REAL , Hotel Management
Muchas gracias Jaime
Para nosotros es una gran satisfacción recibir la máxima nota de nuestros clientes lo que significa que han tenido una muy buena experiencia en nuestro Hotel y una muy feliz estancia
Esperamos que repitan , estaremos encantados de atenderle nuevamente
Cordialmente
la Dirección
by A verified traveler
Posted 27 May 2022
the location is very good
Comment from Hotel Management
13 Jun 2022 by HOTEL REAL LLEIDA, Hotel Management
Estimada Flora
Gracias por elegirnos y por enviarnos su positiva valoración y feedback
Deseando vuelvan a visitarnos reciba un cordial saludo
La Dirección
by A verified traveler
Posted 18 Jul 2021
Comment from Hotel Management
26 Oct 2021 by HOTEL REAL LLEIDA, Hotel Management
Estimado Fernando
Disculpe la tardanza en la respuesta , estuvimos cerrados en Agosto y se quedó sin contestar
Agradecemos mucho que nos envíen su feedback tras alojarse en nuestro Hotel y nos alegramos de que su valoración sea muy positiva
Seguiremos trabajando con empeño para conseguir el mejor servicio y atención posible a nuestros clientes
Muy cordialemnte
la Dirección
