Ratings based on 182 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024 on Hotels
Staff were welcoming - rooms were dated and abit tatty - the heating wasn't great in the room .
Bed was comfy though.
Bathroom had a bath which was standard size and shower was very slippy.
by A verified traveler
Posted 13 Sep 2024 on Hotels
by A verified traveler
Posted 9 Sep 2024
Overall very good. Evening meal quite pricey but breakfast rate very reasonable. Lovely swimming pool
by A verified traveler
Posted 9 Sep 2024 on Hotels
Lovely old building staff friendly and swimming just the right temperature
by A verified traveler
Posted 17 Aug 2024
The location was amazing. The facilities were great. I think you’re under new management so the staff was a little bit disorganized, but everybody was very friendly.
by A verified traveler
Loved it
Posted 13 Aug 2024 on HotelsLovely place albeit looking tired and worn in places but there are signs of improvements being done so hopefully this should change.
Highlight was the food, both breakfast and evening meal, which was excellent
by A verified traveler
Posted 4 Aug 2024 on Hotels
by A verified traveler from Hereford
Posted 13 Jul 2024
Very mixed - behind the grand appearance there are some real blind spots. Excellent spa, but a very well equipped weights room was only discovered by chance as the sign outside said “Lecture Suite 2”!! Pool nice but overheated. Food not consistent with a 4* establishment - who wants cheap sliced bread for toast in the morning! Our chips one evening were soggy. Many very young staff - under 18 - don’t have experience of customer service. Some days our room was well serviced and cleaned - other days not so. Request for a twin room wasn’t accommodated when we arrived. Reception staff knock off about 9pm so you have to ring a mobile number if you need anything. Mobile reception non-existent and WiFi kept dropping out in our room. Ripped curtain lining. Stained lampshade. Very heavy duvet - in July - we cooked! Absolutely no atmosphere or vibe - the place felt neglected. Has won many awards in the past - but not so recently. Feels like it’s on the slide, or trying to recover. Needs a deep clean. Has masses of potential as it’s a lovely location.
by A verified traveler
Posted 1 Jul 2024 on Hotels
by A verified traveler
Posted 25 Jun 2024
Beautiful Georgian(?) mansion house with a great pool and gym. Excellent staff, good food, gorgeous gardens.
