Ratings based on 44 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2019
We likes nothing about this hotel, the windows had mouldy frames as did the shower.
by A verified traveler
Don’t think I would stay there again
Posted 11 Nov 2019 on HotelsHotel needs some improvement in the rooms .. pictures hanging off the walls and left on floor ! Shower needs a good clean as there was black mould in the tiling .. the staff are friendly and the breakfast was good .. had problems with tv as it kept losing signal ..
by A verified traveler
need upgrading
Posted 23 Oct 2019 on HotelsShower did not work probably, no bedside lamps, bed wS hard and uncomfortable, service at reception was very poor and could not find parking on road for miles.took monies off my account an hour before arrival time
by A verified traveler
Dirty, rude, and gross. Avoid!
Posted 16 Aug 2019 on HotelsDO NOT BOOK HERE! Our room was extremely small for a family of 3. Shower had mold in it. Room was dirty. Door had obviously been crowbar-ed open in the past, was very damaged around the lock. We'd read bad reviews of this hotel and booked a room elsewhere, however, could not cancel this one, so we still checked in to see if it was acceptable. It was not. Hotel owner refused to let us check out the same day we checked in, we turned in our keys, stated we were checking out, he refused to issue a receipt acknowledging our check out and rudely argued with me in the lobby. This hotel is bad news, avoid at all costs.
by A verified traveler
Great
Posted 5 Aug 2019 on HotelsGreat lovely rooms
by A verified traveler
Posted 14 Jul 2019
by A verified traveler
Posted 27 May 2019
When you entered the reception it was light & airey, very bling/chic, with leopard skin chaise lounge, ornate gold mirrors, chandeliers, gold elephants and a zebra skin rug...
Unfortunately after first impressions everything else was downhill. The receptionists lack of training was obvious, this was the last minute stay of our honeymoon. My wife is deaf & has a small hearing/assistance dog, which was stated in advance on booking. Despite the dog wearing full uniform we were told NO DOGS SORRY! after explaining she is an assistance dog we were reluctantly signed in. Having seen the photo's of the bedrooms on the website we expected to be shown similar bedrooms. We were led to a gate at the top of the cellar stairs which said 'staff only & down a dismal, dirty staircase, to a fire door and a small service area with a sink (staff quarters) The room was a single with a double bed scrammed into it, there was barely enough room to walk around the bed. the en-suite was pathetic, the door banged against the toilet when you walked in and you had to manouver yourself around the door to get to the shower which was approximately 2ft high off the ground and incorporated a hand made wooden step which was unstable and dangerous, the doors of the shower on the corner which made it almost impossible to get into, obviously this not been checked by the proper author. Breakfast first impressions - mouldy bread for the toaster... disgusting & abysmal, are just two words i'd use!
by A verified traveler
Nice
Posted 24 May 2019 on HotelsLlandudno reasonably upmarket. Hotel nice. Breakfast nice
by A verified traveler
Posted 19 May 2019
by A verified traveler
Posted 17 May 2019
Towels were changed regularly bed linen was not changed while we are there the wash basin in the bathroom had a metal plug I.e metal to metal does not stop water running away what a waste generally
We thought hotel looked tired the needed upgrading to large size did not fit body also the shower was to high could not reach without standing on tip toes also shower very cold
