Ratings based on 279 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Great hotel
by A verified traveler
Posted 17 Nov 2024
Nice hotel.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Sam B, Hotel Management
Thanks Jason!
by A verified traveler
Posted 17 Oct 2024
Jacuzzi nice and hot, swimming pool large and clean.
I visited this hotel with my IAM motorcycle club 2 weeks ago and liked it so much I came back to show my wife. Llandrindod Wells is perfectly placed to explore the beauty of Wales and we both enjoyed the National Cycle Museum which is just down the road.
Comment from Hotel Management
31 Oct 2024 by Samuel Batten, Hotel Management
Thank you for your wonderful feedback! I'm delighted to hear that you enjoyed your recent stays with us and found the jacuzzi nice and hot, as well as the swimming pool large and clean. It's great to know that you had a lovely time exploring Llandrindod Wells and visiting the National Cycle Museum. We look forward to welcoming you and your wife back for another enjoyable experience in the beautiful Welsh countryside.Kind regards,Samuel BattenGeneral Manager
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
31 Oct 2024 by Sam B, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 7 Sep 2024
TV not working for the duration of stay.Toilet seat almost adrift
Comment from Hotel Management
31 Oct 2024 by Samuel Batten, Hotel Management
Thank you for your feedback, and I apologise for the inconvenience regarding the TV and the toilet seat during your stay. We take these matters seriously, and I assure you that our maintenance team will look into these issues promptly. Your comfort is important to us, and we appreciate you bringing this to our attention.We hope to have the opportunity to provide you with a better experience in the future.Kind regards,Samuel BattenGeneral Manager
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
31 Oct 2024 by Sam B, Hotel Management
Thanks for your feedback, Nigel.
by A verified traveler from boca raton
Posted 26 Aug 2024
Pool was very nice. Hotel needs a facelift
Comment from Hotel Management
28 Aug 2024 by Samuel Batten, Hotel Management
Thank you for your visit and lovely rating! Hope to see you again.
by A verified traveler
Posted 25 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Samuel Batten , Hotel Management
Sorry to hear this! We'll work to improve. Thank you
by A verified traveler
Lovely hotel that welcomes dogs
Posted 25 Aug 2024 on Hotelswhether its ringing up to book or arriving at the hotel there is always a welcome from the team who deal with you. Natalie, Sophie or any of the receptionists greet you well and if you choose to dine then Julian, Nicoletta and Viktoria in the restaurant will look after you. If you want a good room then any of the Superior Rooms are good but why not treat yourself to a Luxury room for a few pounds more. Our dog always gets a warm welcome from the team too.
Comment from Hotel Management
28 Aug 2024 by Samuel Batten, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that Natalie, Sophie, and our reception team made you feel so welcome from booking through to check-in. It’s great to know Julian, Nicoletta, and Viktoria took such good care of you in the restaurant as well! We're glad you enjoyed your stay in our Superior Rooms. We’re especially happy to hear your dog feels at home here too—our team loves welcoming four-legged guests! Looking forward to having you back soon
